Sheraton Vistana Resort

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 9660 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Clean and Well Maintained but Hot Tub Closed

    Reviewed by Wander366459() on May 04, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Unit was GREAT. Clean, nicely furnished, great beds. Easy access to Disney. We drove to and from as the transportation didn't sound very feasible. It wasn't a Disney bus... Hot tub was closed due to COVID in May 2021. Pool is open so I'm not sure why the hot tub has to be closed. No mid-week cleaning due to COVID (not that I minded as I prefer they don't come in, but that might be important to someone.) I think COVID is being used to the max as a cost saving measure by many businesses. If you are 18 and wanted a vaccine, you have been able to get a vaccine in FL for a good month...

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Outstanding stay

    Reviewed by FarAway128329() on May 04, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We spent a week in the villas and had a wonderful time. The staff was so helpful and responsive, especially loved the security guards at the entrance gates saying “Welcome Home” every time we returned to the property. The property was well cared for, clean, clearly marked and safe. Some of the amenities were closed due to COVID, but we had plenty of other choices to choose from. The property is centrally located near theme parks, grocery stores, restaurants and shops — super easy to get around. The unit we stayed in needed some repairs, but overall it was spacious and clean so no complaints. Hard to leave, but I’ll definitely go back!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Great week at Sheraton Vistana

    Reviewed by annfredmitcheell(Bellingham, Massachusetts) on May 04, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Very clean unit and resort grounds were in great shape. We spent most days at the pool which was a short walk to our unit. A splash pad for kids and miniature golf was about 10 minutes away. Staff was friendly and we had our unit changed from 3 floor to first. This helped with wo small children.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Nice property, poor management

    Reviewed by L D() on May 02, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    This is a beautiful resort but, while it was fully booked in April '21 (according to the front desk), they closed one of the biggest pools for 4 weeks. If you wanted to read in the sun, you had to go to a pool by 10:00 a.m. to get a chair. There weren't any other options for sitting in the sun so I ended up sitting on the couch for almost 3 weeks. We went home early because I can sit on the couch at home. The front desk was not staffed properly so there was almost always a long line. If you need to receive a package, plan on paying $10/package and waiting in line to have an unhappy staff person get it for you. The Internet was down for 2 days but the front desk had zero information about the outage. The unit was huge but the furniture was stained and the tub wasn't really clean which makes you wonder how clean the rest of the unit was. We have stayed at some fantastic resorts but we won't be going back to this one.

    Individual ratings:

    Cleanliness

    Cleanliness-2

    Location

    Location-5

    Rooms

    Rooms-2

    Service

    Service-2

    Value

    Value-2

    Tired and weary

    Reviewed by L5820PTjm() on May 01, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    As it’s almost 11 pm, I am very tired and waiting going on an hour and a half for sheets and a blanket. I have called three times. I know it’s a large place, but enough people must be on duty to help guests with necessities.’Why aren’t linens left in the room? Really poor service for a place like this.