JW Marriott Desert Springs Resort & Spa

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 2759 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Awesome Hotel During Covid - So Close to 5 Stars

    Reviewed by Brad R(Fishers, Indiana) on Oct 19, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    My wife and I really enjoyed our recent 5 night stay at this hotel for a covid getaway trip. Hotel is beautiful and grounds are perfect. Hotel was empty during the week and about 300 of 900 rooms full during the weekend, so it still felt pretty empty - which was nice to be able to stay away from crowds. Hotel rooms were large and updated. Daily breakfast and service were excellent! Parking was easy and included in resort charge. 4 different pools gave tons of options for hanging out in the sun. Unfortunately, the pool area is what took away the perfect rating. The cleanliness of the main pool area was not up to the standards of a high end resort. My wife and I noticed that no one was cleaning up around the pool during our stay - and it was obvious. We were out there most afternoons 5 days in a row. Trash, clumps of hair (the same hair on repeat days in the same spot), towels, food, etc were all left out for extended periods of time. Maybe they were short staffed or maybe the crowd was a bit messier than normal, but it was kind of a bummer because the pool and bars are huge and really nice. Just seemed like there wasn't attention to detail around the pool and there should be. Location is really ideal. 20-25 minutes from downtown Palm Springs and plenty of things to do in between. Desert Springs itself is beautiful and near surrounding towns that are worth checking out. This JW is a great option for a Palm Springs trip! Would definitely stay here again and had a blast during our stay.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Most Amenities Closed/Ghost Town

    Reviewed by Inca1533(Santa Barbara, California) on Oct 07, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    A real disservice to the Marriott brand. Really sad. With most amenities closed, and few guests, and limited service at only two if the resteraunts, we wish we had skipped it. The main attraction is the swimming pool which is open. My view would be different if the price reflected it and they had lots of warnings. Neither is true.

    Things I Wish I’d Known

    Reviewed by Bsjhwolfe(North Plains, Oregon) on Sep 30, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Due to the governor mandated restrictions most of the amenities of this hotel are closed & they are severely understaffed. No spa, no rental cars, no room service, no poolside service (you’re suppose to order on-line & then pick it up, but the website doesn’t work), no concierge, one restaurant is open per day with very limited hours (the kitchen closed early the one night we tried to dine in), no pool attendants (pool decks are cluttered, unkept), our rooms haven’t been serviced since we arrived 4 days ago, no jacuzzi, most of the shops are closed, the “quiet” pool (no kids) is closed, even the internet is very slow, etc etc etc. The staff are far & few between. You dread asking for anything. You have to call numerous times to get ahold of anyone. They are rushed, short tempered & frazzled. They wear numerous “hats”. Even Uber is short drivers & you have to wait a long time for them to arrive. We’re told that the government subsidy & unemployment checks are more enticing then a pay check. I don’t know if that’s accurate, but something is going on. The property is gorgeous & you can see the potential of it being a very nice, smooth running resort, but its not right now. So if you want to pay resort prices for no amenities except a crowded, unkept pool maybe golf too, we don’t golf)....

    Haven't stayed at the hotel, but grounds and services are superb

    Reviewed by Tusich(Los Angeles, California) on May 27, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Stayed on the grounds for several hours for a birthday party. Service at seafood restaurant was good, grounds are superb, and free boat ride was great. Not sure if I'd stay there because cheapest room is just a standard room, and villas are too expensive

    Christmas getaway

    Reviewed by JDZAPS(Edmonton, Canada) on Apr 10, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We decided to trade in snow for Palm trees this past Christmas, and booked JW because of location, and amenities. Although we arrived slightly before check in time, we had to wait over 3 hours for our room. But it was Christmas Day, and the hotel was extremely busy. Once we finally got our room, we were on the 4th floor with a garden view. The Starbucks in the lobby was a big selling feature for me.. and the lobby area was were we spent most of our nights if we weren’t off the property. We ate at 3 of the restaurants over our 8 night stay. And used the pools about 5/8 days. Kids loved everything about this vacation. Thanks Marriott for the happy memories. Overall we were happy with the hotel, and would stay again.