Palm Mountain Resort and Spa

3.0 star rating

Standard accommodation with basic facilities and limited services.

    What to expect (based on 555 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Very nice Hotel

    Reviewed by cdcampione(Palm Desert, California) on Mar 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed here only one night because our electricity went out and needed a place to spend the night while it was being repaired, but really enjoyed ourselves and will be back soon. Already have the room I want picked out for our next stay.We live in Palm Desert, but do enjoy staying in Palm Springs ocassionally to visit old haunts. The hotel front desk staff was very friendly and helpful. The parking was easy and close to the room. Ice machine worked great. The Security guard was very friendly. Thoroughly enjoyed the BBQ Pits. Bed was very comfortable. Spent most of the evening by the fire. We met alot of friendly guests from everywhere. Very close to retaurants and other activities. Can't go wrong with this location.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    Great stay in downtown Palm SPrings

    Reviewed by suzannehR6747VH(New Westminster, Canada) on Mar 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed for one night at this hotel. I had read the reviews on TripAdvisor and booked the hotel. The location was excellent with great shops and restaurants within a short walking distance. The rooms are a bit dated and could use an update but they were clean. We had a corner unit on the ground level near the pool.The pool area is large and very nice. I wanted to check out the Spa which is closed on Wednesday but a staff member gave me a quick tour. We would stay here again.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Booked two beds-Room only had one.

    Reviewed by Trevor Z() on Mar 05, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We booked for a two bed room and only received one, the hotel had to bring a fold out bed. Not ideal. Hotel amenities were nice, pool was busy with other families. The location is great, close to a lot of restaurants.

    Salvaged!

    Reviewed by valcostello(Reno, Nevada) on Feb 25, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Doria the front desk supervisor salvaged our trip! She is a complete rockstar who went above and beyond ?? On feb 22nd we arrived at the resort, a day late due to weather. We had called hotels.com to cancel the previous night and add one night so we did not have to shorten our trip. Upon arrival we found hotels.com had canceled our complete stay! We called them immediately and was cut off twice, when a supervisor finally came on “Carlos” could not have been more rude or Unaccommodating. Had frequently used hotels.com before, never again! Doria on the other hand went out of her way to insure we get a room, even though she only had one, and it was a room we would be happy in for our complete stay! Not often do you encounter people who really care, she is the total package and a keeper!!!!

    Wed night stay over

    Reviewed by Mark S(San Clemente, California, United States) on Feb 21, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    checked in on last minute bus trip - staff was very welcoming, great location, large pool area. it is what it is but nicely priced compared to others that charge for name brand. Parking is decent, but at full capacity could be a challenge. Close to downtown and many restaurants.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

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