Residence Inn Palm Desert

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 441 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Zero stars if I could. NOT COVID friendly and certainly shouldn’t be classified as a Marriott property.

    Reviewed by 696mindym() on Aug 21, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Being a platinum guest with Marriott for several years I have stayed in numerous residence inns and other similar Marriotts across the US, this property has to be at the absolute bottom of the list and given the combined experience from the staff I interacted with and the condition of the hotel I will never return. I chose this property because the vacation club down the road was unable to honor my gtd 4pm late checkout (platinum benefit) and let me know when I was checking in so I called reservations and switched to this hotel while trying to soothe my newborn. When I arrived at this hotel the guest service agent shouted hi from sitting behind a desk then stood as I approached the desk stating I had a check in. He was not originally wearing a mask then did put it on, however nose not covered. He was not courteous when I was trying to confirm the 4pm check out and actually said they couldn’t gtd it. I stated I needed the check out and was gtd when switching my reservation over the phone. He then disappeared and came back minutes later stating they could accommodate me now. He did NOT provide a contactless check in either. All the measures stated the hotel was taking to provide a covid friendly environment were not being regulated or maintained at this hotel other then pieces of paper being taped up around pool areas. Other issues I had during my stay - internet/availability of staff to trouble shoot - front desk was non Responsive when I called multiple times to report issues with the internet. When I walked into the lobby the agent was again sitting at a desk no mask etc and asked how he could help then directed me to call and he would patch me through to IT. I ended up using the hotspot on my phone because it was urgent to get a device connected to monitor my baby’s oxygen levels. The room. The pictures only begin to describe the state of despair the room was in. The curtains looked like an angered cat was let loose and trying to escape. I also think I was placed in a handicapped room and the kitchenette and bathroom sink came just above my knees which is fine for one night, whatever, but I would have appreciate being informed of this ahead of time as I am sure there was another room they could’ve placed me in. Next was the level of humidity in the room - put the AC down to 66 and that wouldn’t help. The carpet, couch, bed etc felt like it had a constant mist. It was disgusting to say the least. The morning of check out there was a smell of sewage I thought would dissipate. Negative. We also lost cold water from both the kitchen and the sink for over an hour. My wife said she did see maintenance workers in the room above ours so could’ve been the problem? Again we just wanted to tolerate these issues until we could check out and check into our rental home so we ignored it. The sewage smell never went away. I do plan to talk to management about our experience and I am eager to see how they take my remarks since the engagement I received from staff thus far has been less than ideal and FAR less than I have come to experience from any level Marriott hotel.

    Not very safe during the pandemic

    Reviewed by Donnloopie(Arizona) on Aug 02, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    We had a beautiful 2 bedroom apartment with a full kitchen for one night on our way to San Diego and the manager was extremely nice. That was the best we can say. We specifically picked this place because Marriott told us that they were taking extra precautions - letting rooms sit for a week between being rented. That was simply not the case. The premises was packed with people and when I asked about letting rooms sit for a week, they told me they had never heard of that. While masks were mandatory in the lobby, that was about it. There was no mask enforcement on the premises other than the lobby and most people did not use masks. The pool was supposed to be limited to 40 people, but when we saw it, it was small and packed with about 60 people and not safe to go to. In addition, the hotel kept the outdoor BBQ area open to anyone so there was no social distancing by people who were not related to each other. We decided to cancel the return reservation because of this.

    Dirty

    Reviewed by 72ranch(Okotoks, Canada) on Jul 21, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I stayed 2 nights went to call down to front desk my hand stuck to phone if I was looking at breathing clean air that wasn’t going to happen I asked the guy at front dest for management to contact me and I’m still waiting I don’t think they understand the meaning of extra clean

    Individual ratings:

    Location

    Location-4

    Rooms

    Rooms-1

    Service

    Service-1

    Older style hotel, could be good if facilities open

    Reviewed by Robflyfly() on Jun 28, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Stayed at this hotel for around 2 weeks during the COVID outbreak. When checking in asked for an upgrade and a room with an oven as I have Titanium status with Marriott, was told that all rooms have ovens and only upgrade they offer people is from the normal view studio to a golf view studio, won't upgrade to 1-bed etc unlike other Marriott properties. When got to the room there was no oven in the room and when called back to front desk told only the higher rooms have ovens and they won't upgrade which is a little disappointing. The golf course view room was better than overlooking the parking lot at least. All facilities like the pool, gym and free breakfast were closed and housekeeping was only provided once a week max so if you needed more toilet paper or soaps you had to go to the front desk every few days. The room itself was quiet and a decent size but on the older style of Residence Inn hotels. The walkways to the rooms could have been cleaner as there was a cigarette butt outside my door for the entire stay so they don't often sweep up. The pool looked good from over the fence and sure it would have been a good space had it been open.

    Individual ratings:

    Location

    Location-3

    Service

    Service-3

    Value

    Value-3

    Great base for Joshua Tree National Park

    Reviewed by shipfotog(Santa Barbara, California) on Jun 05, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Great location for those visiting Joshua Tree National Park. Two bedroom suites are great. Wasn’t the cleanest residence inn I’ve stayed at both staff were nice. Pool and other amenities closed due to COVID 19.