Buenaventura Grand Hotel and Great Moments

4.0 star rating

Quality accommodation with a variety of facilities and services.

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    What to expect (based on 3592 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Harassing!

    Reviewed by heatherMc73() on Oct 20, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Loved the staff. Hotel was clean except the tiny ants throughout our room. Great location. Food was doable but could have better variety from day to day. THE MOST ANNOYING PART OF MY STAY WAS THE CONSTANT HARASSMENT ABOUT TIMESHARE.! The concierge was conveniently located between the front entrance and the elevator so they caught you coming and going!! I expected that outside of the hotel but not inside!! They finally stopped bothering me after I got angry with them at approx day 3.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-4

    The hotel is nice but would not recommend due to the timeshare salesmen

    Reviewed by christianreed(Dallas, Texas) on Oct 20, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The overall stay was good in spite of how a few people in the main area made it uncomfortable. The people trying to sell timeshares were rude and pushy. When we came trying to book our dinner, it was hard to get any thing done due to how negative they were. When we said we did not want to buy anything, they were nasty to us.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-3

    Value

    Value-4

    Great Venue

    Reviewed by Getaway301485() on Oct 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great Venue Please have correct menu's for the Sunset Restaurant. Having food allergies even thought I was asked about them. I was still unable to enjoy and eat part of the meal. If, the right menu wa

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Old left over food

    Reviewed by Pioneer55279753547() on Oct 14, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Made us sick for days. Left over food is setved the next day causing food poisoning for the second half of stay. For same price you can stay at a better hotel.staff kept trying to sell services everytime they saw us like phone telemarketers.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-3

    Rooms

    Rooms-3

    Service

    Service-3

    Value

    Value-2

    Do not stay in Buenavista Grand

    Reviewed by wendybolivar13(Mexico City, Mexico) on Oct 03, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Hotel is old and not well maintained. Zero cleanliness. There are cockroaches everywhere. Swimming pool doesn't work and beach is not good to get in. Location is far from airport. Staff is not well educated, hospital and helpful.

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Location

    Location-3

    Rooms

    Rooms-1

    Service

    Service-1

    Value

    Value-1