Casa Velas Puerto Vallarta

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 1781 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    5 Star Spanish Villa Adult All Inclusive

    Reviewed by Mark_traveled13(Parker, Colorado) on Feb 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    From the moment your driver enters this Spanish Villa 5 Star all inclusive adult only property you have entered relaxation and pleasure. You are greeted my one of the resorts customer service concierge members as I refer to, due to their impeccable assistance with allowing them to assist you with every request on the property and Puerto Vallarta vacation experiences. The resort is located on a pristine golf course (included) with their car service that takes you directly to their own private ocean beach club in minutes. A must is there world class spa which my husband said was one of the best spa experiences he ever had. The one special thing of our stay was the attention to detail with their own handbag bar service. I highly recommend vacationing for at least 5 days.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Always Awesome at Casa Velas

    Reviewed by banachi(homewood, Il) on Feb 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is our second year at Casa Velas and our tenth year at a Velas property. Casa Velas exceeded our expectations, which was hard to do considering last year was amazing. The staff, from top to bottom, are welcoming, warm and friendly. They can never do enough for their guests. Even the food was more delicious this year. A special thanks to - Geraldine, Gabriella, Victor, Benny, Ramon, Manuel and Gerardo. Although everyone deserves a Special Thank You for making us feel special. A Fabulous Vacation!

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    It just gets better and better

    Reviewed by onyrmarks(Chicago) on Feb 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Casa Velas is truly a special resort and it keeps getting better. If you are looking for a place to relax with beautiful rooms, amazing food, and great cocktails where you will be treated with incredible service this is it. Somehow Casa Velas has found a way to keep improving. While we have always thought that the service and food are outstanding we feel that this year was even better. The menus are improved and the choices were truly wonderful. We especially enjoyed the Chef's Table and paella at the Beach Club. Special thanks to Gabriella, Geraldine, Victor, Benny, Ramon, Manuel, and Gerardo who made our stay extra special. It's so nice to see the same people year after year and is a testament to the Velas organization. When you arrive and you are welcomed with "Welcome Home" they truly mean it.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Paradise revisited

    Reviewed by Albebr(Puerto Vallarta, Mexico) on Feb 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is the fifth visit to meet friends from various locations in the US. I must say, all were not disappointed. For seven days we expected and received exceptional service. The ambiance was as great as one would expect, maybe a bit better. The food and the service was beyond compare; even the vegan menu. Cleanliness, a ten. The new manager was eager to please and gracious. We will return next year, we already made reservations.

    My new favorite

    Reviewed by RU-OK-2(Oklahoma) on Feb 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I have been traveling to PV for many years and have stayed at countless resorts/hotels. Casa Velas is my new PV favorite. We stayed at CV the last week of January in room 302. We arrived around 1:30pm and our room wasn't ready yet, so we changed into our swimwear, left our luggage with the bellman and started enjoying the facilities. The location of our room was ideal. The "Grand Class Suite" was spacious and laid out well. The bed was extremely comfortable. The plunge pool on our balcony stayed warm all day. Others at the resort who did not have a room in the main building complained they were not able to use their plunge pool due to the cold water. The room was stocked with snacks and drinks each day. Housekeeping was very efficient with daily cleaning and turndown service. I left $5usd tip in the morning, $2usd tip in the evening and $1usd in the refrigerator each day for the person who stocked it.The minor "complaints" I have regarding the room are one day in the late afternoon/early evening there was no hot water to shower. Also, the hanging clothes rod in the closet is very small. We weren't able to hang all of our clothing. We ordered room service twice, once for dinner and another time to enjoy wine in our room. Both times the orders were accurate and prompt. Emiliano's had excellent food and service. I enjoyed filet (which I didn't even need a knife to cut), roasted chicken, eggs benedict, etc. My husband enjoyed a variety of seafood including lobster pasta, bacon wrapped shrimp and sea bass. I am allergic to seafood and shellfish so I wish they had more non-seafood dinner options, as the menus were heavy seafood. We went to "Caribbean night" at the Beach Club and the only item on the menu that wasn't seafood is filet. The chef did make me a garden salad since I wasn't able to order anything else. It would be nice if there were some pasta options on the menu, such as lasagna or chicken parmesan. Breakfasts were consistently good, but I did find the food at the breakfast buffet not always hot enough. We used spa services for a therapeutic massage and pedicure. We had a room credit of $50, so the price of an 80 minute massage was just $115, very reasonable for a resort. We spent mornings at the Beach club and afternoons at the main swimming pool, as the main swimming pool didn't warm up until the afternoon. I was hesitant about staying at a resort which is not beachfront, but a quick shuttle gets you to the beach within a few minutes. Service was outstanding throughout the resort. We did tip for good service and encourage others to do so as well. The overall vibe of Casa Velas was serene and quiet. The age range is 30's-80's with the average patron being in their 60's. I am in my 40's and did feel like one of the youngest vacationers. We are already considering returning to Casa Velas in the fall. We'll even request the same room again. Everything from the rooms to the food to the service to the vibe is very appealing. I highly recommend Casa Velas, as it is the best in Puerto Vallarta.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

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