Grand Park Royal Puerto Vallarta

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 1641 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Great vacation.

    Reviewed by darian1234() on Dec 09, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We stayed November 25 to December 5. Our room was 1021 which was clean & had a great pool/oceanview. Our friend was meeting us on the 27th, we asked front desk if we could be closeby, no problem, front desk put her in room 1019. Alejandro & Campous at the front desk our excellant . They were friendly, accomadating & their english is impeccable, very nice people. The food we thought was awesome, no problems...ribs, meatloaf, shepards pie, mac & cheese ( delicious ) lots of variety to chose from. Jaun & Omar in the buffet restraurant were great, fast , friendly & efficient. We spent time at the pool. Lots of lounge chairs available, but if you want the chairs over the beach , good luck. I saw people putting towels on them to save, and not come back all day to use them. NOE our server was excellant, very friendly & fast, he always brought us drinks, even without asking, if he saw our drinks empty. One complaint we had was about the coffee in the room. We had a keurig coffee maker, but 6 out of the 10 days no coffee pods..we had to phone front desk for some. Room service brought them up. Also, sunworshippers beware, sun comes around about 2pm ( this didn't bother us ). All in all a great stay. We would return if the price is right. Thank you for a great vacation.

    Individual ratings:

    Location

    Location-4

    Service

    Service-5

    Value

    Value-5

    Vacation

    Reviewed by LARRY W(SAINT LOUIS) on Dec 08, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Hotel needs to look at revising the menus and adopt some recipes that would please Americans. The food was absolutely horrible and our family chose to eat in town and not at the hotel restaurants. Please look into this

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Location

    Location-2

    Rooms

    Rooms-3

    Service

    Service-3

    Value

    Value-3

    11/27 - 12/02

    Reviewed by Bobo5150() on Dec 07, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Been a member for 10 years. ive stayed at the Cancun locations 2X, Cozumel Location and Ixtapa location. The Puerta Vallarta location was our worst experience. Fodd was OK, not 5-star, more like a local buffet we can get in town. The pool area was a good location near the ocean but 1/2 the pool area was closed down for a wedding one day which led to one pool so over crowded we went into town. Another day threre was a business convention of some type which caused to pool area and bar area to be over crowded. Both the wedding and convention caused the npise level to leak into the room until after 1130pm. These are issues you do not expect from a "Vacation Club". We also had issues of smoking in the pool area. we advised staff and it was not addressed. we ended up again leaving the pool area becuase of this. As a member i do not expect to be consistently asked to meet to discuss my membership. We were asked DAILY, 2X a day to the point we felt we were harassed. I understand trying to sign up non members but not current members. We were abe to salvage our trip by going into town to eat and visiting one of the off road vehicle parks. i would NOT recommend this Royal Holiday destination nor will I be visiting this location again.

    Individual ratings:

    Rooms

    Rooms-3

    Service

    Service-1

    Top notch staff and service

    Reviewed by peterlN6229GV() on Dec 05, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Spent the last week at this fantastic resort. The only issue is the sun reaches the pool/beach at about noon. The service though was the best. Miguel in the Mexican restaurant, Erik at the pool bar, and especially Angeles who waited on us was the phenomenal. Friendly, fast, and efficient. Food was awesome as well. We will go back

    Very dissatisfied

    Reviewed by tanker7570(Langley City, Canada) on Dec 05, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Our room stunk of sewer and no sunshine on the property until after 2 pm everyday . They sent a maintenance team in twice but it didn’t help . We spoke with other people staying in the resort and some were ok and some said their room smelled also . Finally 3 days before our trip was up they offered to move us but we stayed out of our rooms except to sleep . No where on the reviews do I see anyone complaining about the fun not reaching the resort until after 2 pm . We went for sunshine . The resort is south of Puerto Vallarta beside a hill so the sun can get into the area until late and then it was dark by 630 pm .

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Location

    Location-1

    Rooms

    Rooms-1

    Service

    Service-3

    Value

    Value-1