Secrets Vallarta Bay Puerto Vallarta
What to expect (based on 5666 reviews):
Cleanliness
Location
Rooms
Service
Value
5 most recent TripAdvisor reviews:
Wonderful 2nd anniversary celebration
Reviewed by NYKnicksFan123() on Aug 19, 2019
From the moment we are iambs we were made to feel very special. From Renee who greeted us with champagne & enthusiasm to the restaurant market cafe staff - Adrian, Wendy, Edgar & Erick. Special shout out to the cleaning crew - Estella & Patricia who always had smiles on their faces. Renee greeted us almost daily on our visit here and never steered us wrong on an activity or meal. Thank you all of you for making us feel so special !
Wonderfu service and resort
Reviewed by JBMJRM(Ripon, California) on Aug 19, 2019
We have stayed at several Secrets resorts in Mexico and the Caribbean over the years and are extremely familiar with the brand. This particular resort may be the best in terms of service and style. We frequented the Market Café for breakfast and lunch each day. Cesar, Luis, Daniel, and Erick were top notch servers and went over and above excellent service each day. The beach wasn't the best, but we knew that going in. The gym and rooms were fantastic. The two person spa tubs in the room were an awesome way to relax prior to dinner.
Individual ratings:
Cleanliness
Service
Value
Room Smelled of Stale air
Reviewed by Miladaone(Alamo, Ca) on Aug 18, 2019
Upon entering our room, A/C was on, immediately notice air had a lingering stale smell that permeated throughout room. We called maintenance and discussed possible serious health issues. Advised inspect A/C condensers and clean. Had to Air out our suitcases and wash all clothes when we got home. Didn’t appreciate pressure to schedule time share presentation while there. Although resort is inclusive, felt necessary to tip wait staff additionally for each meal. Cesar, Anali and Luis at Market Buffet consistently exceeded great service as well as servers in all restaurants we dined at resort, even room service immediately corrected mixup. Maid service was very inconsistent. Had to ask for towels several times. Noticed bath mirrors, counters not wiped and floors under bed dusty.
Family vacation
Reviewed by Analiv77() on Aug 18, 2019
Thank you so much for a beautiful time specially to people in the pool area , Noeh, Alejandra , Ronaldo , jairo , Aldo from entreteiment and also Ofelia waitress from lobby area Will we’ll definitely recommend this beautiful place we are so grateful to spend time with this wonderful people we definitely come back to this place, they make you feel like you so special
Superb Vacation!
Reviewed by Les771() on Aug 18, 2019
Had an incredible time at Secrets! Our stay at Secrets was the most memorable and relaxing due to our incredible staff through out our stay. Noeh, Alejandra,Rolando, Jairo, Aldo from entertainment were amazing always attending to our needs. They all went the extra mile to make sure that we were comfortable and had everything provided during our stay. Ofelia from the front desk waitress was amazing as well she gave recommendations of tours that we needed. Overall, had the best time will definitely come back!!!
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