Velas Vallarta Suite Resort

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 4400 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Velas Vallarta

    Reviewed by maryannesteeler(Chesterfield, Missouri) on Feb 22, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our 21st visit. We felt very safe and protected. It was as wonderful as usual! Please don't be afraid to go to Mexico! They will welcome you! All the restaurants were open and staff were wearing masks.

    Our escape from Michigan lockdown to our other home...Velas Vallarta

    Reviewed by Ken_Moffitt1() on Feb 13, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We just spent 2 weeks here for the 9th year. It was different due to Covid but still amazing. Velas had to adapt to survive and they did just that. The entertainment in the lobby was cancelled so we entertained ourselves. They took two full time restaurants and made two part time restaurants to cut costs and yet still offer superior food and impeccable service. Due low capacity they combined guests in one building and closed one. We still had an exceptional 2 Bedroom Villa Plus Deluxe with the amazing balcony and 5 Start Room Service and Maid Service. They by far went the extra mile to ensure that the entire resort was constantly sanitized and safe. They adapted and we adapted. Together we once again had an absolutely wonderful vacation!

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Great vacation

    Reviewed by Y1980YXdaniels(East Islip, New York) on Feb 13, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    During the pandemic I have been locked up for almost one year. I checked and found out that the Velas Vallarta was following very stringent protocols to keep the guests healthy. They disinfect everything including the guest luggage. Every employee is tested in multiple ways before being allowed to work. I felt very safe. While the services are limited due to the number of guests the food is wonderful, drinks keep coming at the pool bar, great room service. I have only prases for this hotel and the best employees ever always with a smile.

    Unforgettable vacation

    Reviewed by 278jessei() on Feb 07, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Velas Vallarta has been our go to for every vacation. We have tried many other high end, luxurious resorts even in Nuevo Vallarta and nothing compares to the service, gourmet food, high end drinks (spirits), Mexican inspires decor and architecture like Velas Vallarta not to mention the lushes gardens. They take very very good care of their guests and serious precautions regrading COVID-19. We are actually going back with all of our children and grandchildren in spring of 2021.

    Vacationing As safe as Possible in a New World.

    Reviewed by bezerk(San Antonio Tlayacapan, Mexico) on Jan 30, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The New World We enjoyed a 5 night long stay at Velas Vallarta after driving from our home, in our own car, from outside Guadalajara. It was a tense drive wondering about what protocols for Covid safety we would encounter. Upon arrival, as we knew ahead, there was no valet which was fine. The bellmen unloaded our suitcases, they were masked and shielded as are all staff members who deal with guests. They then proceeded to disinfect our luggage and put it onto a cart which was then covered. My husband parked the car but had to have his temperature taken at the entrance and his hands gelled. At resort entrance, there are disinfecting mats, automatic hand sanitiser, socially distanced markers on the floor if I recall, which actually are strategically placed throughout the resort. A person who takes your temperature, then you proceed to check-in, not needed as we were the only folks checking in, but social distancing is followed throughout the resort and where needed as in elevators there are markers on the floor. Check-in was easy but did include a 7-page pamphlet explaining all of Velas Resorts Post Covid-19 Hygiene Protocols. Very helpful and informative, along with the automatic screens telling you signs and symptoms of Covid, what to do if you feel sick, how to follow protocol etc, again strategically placed throughout resort. At our room, there was a seal on the door stating the room had been sanitized and the seal had to be broken to enter. Thus far it was a whole different experience, yet we felt assured and as safe as you can in these times. Once the seal was broken on the door to the room and we entered, it was spotless, smelled disinfected and the remote controls were sealed in bags, as were the pens and some of the amenities in the bathroom. The room service menu was now a bar code you scanned. Special cleaners and UV lighting are used for cleaning and disinfecting of rooms and even tables in between guests at restaurants. We felt pretty confident in housekeeping measures so we did utilize their services. We had a lovely one-bedroom villa plus with an oversized balcony per request as we had expected to spend more time on the balcony than by the pool or restaurants than we did, due to feeling essentially safe and as close to or above our home standards, but certainly as much as can be expected. The room is large, with an ample kitchen, dining room and living room, bathroom with tub and king bed in the bedroom, plenty of closet space, safe in the room, TV's in the living room and the bedroom. Large balcony with a table and chairs for 4 and 2 teak lounge chairs Plenty of space to feel comfortable with a couple or two couples or a couple with children. They have cribs or rollaway beds if needed on site. A few nights we ordered the room service make your own tacos with a pitcher of margaritas. We love those, everything comes wrapped and sealed. Incredibly tasty while enjoying an afternoon arrival or a lovely sunset from your balcony. Or just as a snack at night. Room service delivery was timely, hot and served with as little contact as possible, keeping distance and with all of us masked and the delivery person also shielded. The staff apparently are held to high standards when off of work and have temperatures taken upon arriving at work, and even smell tests are done, with coconut, coffee and some other scents I was told. If a staff member feels ill they are taken or sent to a hospital for a check. They are told to keep their jobs, they need to maintain good protocol at home as well. Makes a lot of sense. They all seemed very much aware of safety cautions and followed thru without fail. La Ribera restaurant was open for breakfast and lunch daily. Andrea for dinner only and with indoor and outdoor dining. I heard there was a breakfast buffet at La Ribera but never did check that out. We did have late lunch, early supper there and all meals as in Andrea are served covered with plastic wrap, utensils are in plastic containers, Basically, service is no touch where you take your drinks off the server's tray, they have straws available if you wish for your drinks. All servers once again are masked and shielded. Tables are cleaned with disinfectant and then UV sanitized, including chairs between customers. They sat customers spaced apart for social distance so we never had people sitting in the table next to us even. We wore our masks into seating, hand gel was mandatory as well. We ordered with masks on, took masks off to eat or drink and put them on when waiters came near for the most part. We, along with all the staff were very cautious and aware at every moment. At Andrea same rules applied and we chose to dine outside. They did have spaced dining inside, with an actual singer. As always menus fluctuate with themed nights daily. Food options were very good from scanned touchless menus. We enjoyed some great Asian foods, excellent spring rolls, Trilogy a trisome of sushi's, Surf & Turf with excellent salmon, Asian noodles, Lychee tart and some good salads along with Octopus with capers Calamari Frutti, Ravioli on Tuscany night. New York Steak a la Florentine, even an entertainment visit from Spiderman, the card magician giving us a show, all within protocol. I enjoyed a fabulous Tiramisu Martini Dessert. We even had Double shrimp Aquachile tostadas, Nodles Tacos, yum!, Yellowfish tuna, confit Veal Shank, Pork Belly, great churros with cajeta of Bailey's for dipping. So despite the extra precautions and scaled-down menus we loved every minute of our meals. For me personally, these meals were the first I had had in a restaurant in 10 months and wow, not only were they delicious but I felt safe. By the pool, all loungers and tables were spaced out for social distancing. Waiters were again masked and shielded and served food and drink the same way as in restaurants. Masks were required to be worn when walking about resort common areas or pool area unless seated or in the pool. Again if a waiter came over we masked up to order and were aware of anyone near us, seems everyone was abiding by the rules. It was for me a bit too cool to go in pool but we enjoyed the time just relaxing by the pool. All in all, we felt extremely comfortable after our first dinner on site. I assure you a tough one for me after being in mostly a housebound situation for the duration of Covid. My husband works, so he felt less tension on eating out but was very cautious. I really have to just rave at the extreme safety measures in place at the resort and I would travel there again. We had a wonderful time and we are both healthy 3 weeks later. My husband returned to the states and had two spaced apart Covid tests both negative. I hear they now require an antigen test at minimum for travel back to the states and also that all the Velas resorts offer those for Free with your All-Inclusive stay. For now, this is the only way I can see travelling and keeping exposure risk as low as possible, for now. I commend all the staff and the company for their wonderful efforts at keeping their guests as safe as possible during these very trying times. It is good to know I can do a getaway trip with good Covid precaution protocol in effect. As always Velas Resorts gave the Best pre-covid and now during Covid and will expect the same throughout the duration. A Name you can trust for sure.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5