Grand Palladium Punta Cana Resort & Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 11451 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Honest review, don't go here

    Reviewed by Snowy212121() on Dec 13, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    25yrs of going on all inclusive holidays, this is by far the worst of them. In short: 1. Long wait to enter buffet restaurants, empty tables when you eventually get in. 2. Poor service, 15 mins to get a drink, no self service available. 3. No reservation for a la carte, waited 1hr at steak restaurant without being seated even though empty tables when we were eventually seated. 4. Rooms outdated, water leaks through shower in to room and floods bathroom floor. 5. Constant interruptions when relaxing at pool by traders. 6. Aggressive traders on beach. 7. Food is same every day, buffet food like warm at best. 8. Customer service is zero, no one interested. Although I'm sure the hotel will reply to this saying would love to welcome us back. Please don't waste your time, we will NEVER be coming back here. 9. Pool filthy, glasses left near pool, bins not emptied. On the plus side, the weather was nice! Please think twice before booking this place. As Jim Royale would say " 5 stars....my a**e".

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Service

    Service-1

    Value

    Value-1

    Travel Agent checking this resort out

    Reviewed by Tripswithmandy() on Dec 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Loved it. The only thing I would change is the locals selling on the beach was ridiculous. We had them bugging us every 10 minutes with the same thing to sell just a different person selling. I could not even have a conversation with my husband because they kept interrupting us to make a sale.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Huge and green resort, excellent value for the money

    Reviewed by Adriana E(Bucharest, Romania) on Dec 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I would like to start my review by saying that we (8 adults/4 couples) spent an amazing holiday in Punta Cana and this was definitely possible due to this great resort and the people who work there. I read a lot of pros and cons reviews about this resort and I agree that not everything is 100% perfect, but I found this place very very good for the money you pay. Rooms The entire Grand Palladium complex has been renovated, including the rooms in Punta Cana resort. Everything has a modern and new look, but keeping colonial design elements, which is great. We had a Deluxe Room with Ocean View we enjoyed because of the: - nice size of the room and the bathroom. - comfortable beds with clean lines. - balcony with two chairs and table overlooking one of the swimming pools and Ocean. If you will pay for an Ocean View room, please have in mind that you will not have a full view over the Ocean as the building is not situated exactly in front of the beach. Anyway, you will reach the beach very easy through the building as it has an open design. - two sinks in the bathroom. - nice furniture - modern air conditioning system (clima) - daily refilled mini-bar Restaurants Regardless of the resort you are staying in, you have access in all areas of the complex, including restaurants (I am not sure about TRS area). For eating and drinking you have a lot of options, starting with the buffet restaurants, snack bar or a la carte restaurants for dinner. During our stay, we tried almost all restaurants in the complex and we definitely recommend El Dorado (nice beef stakes), Portofino and the Japanese Restaurants. You will need a reservation only for Japanese Restaurant, but you will have to go very early in the morning at the reception desk to catch a table free. We do not recommend the Spanish and Indian restaurants. In both restaurants the problem is the food, not the staff. Entertainment There are plenty of activities organized by the staff on the beach, at the pool or during the evening. We enjoyed a lot the White Party on the beach, the silent party organized in front of the disco and the foam parties. There is also a small Casino in the resort where you can try your luck. What I would recommend to change for entertainment activities or improve is: - the sound system in the disco is one of the worst I've seen... you should do something is that respect and also have a larger playlist. I am quite sure that more people would go there if you can improve these things. - more parties on the beach like the white party.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Amazing place

    Reviewed by Maaayaaaaaa(Winnipeg, Canada) on Dec 13, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The staff was very friendly and helpful. I went with my sister and they initially gave us a room with king bed, but when we requested 2 beds they were very helpful. However the room that we got was smaller and older. For example, the doors we're cracked and the soap holder was broken. The staff, whether from the lobby, fromnthe restaurants, from transport, or selling resort services, were very nice. However , since we were two girls, a lot of times male staff were over-friendly. At times, it was uncomfortable to walk around. They have many options for restaurant. The food, in general, was pretty good. There were a lot of entertainment and activities, for all ages. My only issue was we tried to go to a foam party twice and when we went to the pool where it was supposed to happen, there was no foam party. The beach was beautiful and was kept cleaned during the peak of the day. It wouldve been perfect if there were less people (both working from the resort and not) sellong their goods/services. Ot honestly ruins the atmosphere.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-5

    Amazing vacation

    Reviewed by arashs309() on Dec 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The place is excellent! Comparing with other resort, the food and variety of la carte restaurant with good quality of food was amazing. Family friendly. The activists are amazing, room service was great as well as all the staff. Yahaira was amazing staff helped me any questions I had