Occidental Punta Cana

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 6741 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Decent resort but awful service

    Reviewed by Jibin615() on May 03, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    The resort itself was underwhelming. The restaurants were ok. Oriental was the best one out of the lot but only open 1 night of the week. The steakhouse was terrible. My rib eye was a thin piece of meat mainly just fat. The buffet was the highlight of the food options. I was disappointed in the overall service. I'm a first club member and used to being treated better but as soon as I got there, we were given the key and pitched additional excursions to buy. She was in a rush to see us out. I had to ask for a map and run down of resort activities but the host only wanted to share the trips that I could pay for. The bartenders, servers and baristas were great. Really enjoyed the warm personalities and energy the brought to salvaging the trip.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-3

    Service

    Service-1

    Value

    Value-3

    Friendly, clean, close to beach hotel with some services to be fixed

    Reviewed by 461vir_gs() on Apr 30, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The idea of letting locals in on the weekends is nice but they should be separated from the paying guest. We pay thousands of dollars to have a calm, relaxing, close to ocean stay and not to be disturbed during the night by the screaming and shouting of local people. They are simply lack of behaviour, slammimg doors due fighting with each other around 1-2am. Throwing the waste 2meters away from the dustbin.... Def not okay. Why are they in the same block of apartmants actually, disturbing the guests paying heavy money for their stay?! I am not curios of their lack of culture, uneducated behaviour. Service and catering. Bad, bad, bad. Catering is not even okay level. Restaurants are heavily understaffed, and that few staff is rude as hell. After getting tips, they know how to smile however. But I wont give any tips if not deserved. Sorry. Otherwise, never experienced racism towards white european people, but there you go. If you're not tipping them every morning and evening, you wont even get a freaking Coca Cola, and have to wait 50minutes for your meal in the a lá carte restaurants. Americans with "dollar sign on their t-shirt" and coloured people however are served immediatley, even if they arrive much later than you. Not nice. Cleaning. It is okay, we received small gifts from our cleaning lady every second day. Food is delicious, not european gastronomy but fruit is unbeatable here of course! Cakes are delicious too. Alcohol tastes the same, never drank so bad cocktails. Overall, the hotel is friendly, familiar, super green, very close to the beach, we liked our stay despite the above mentioned facts. The beach is clean, the take care of that. Recommended, but the services should be fixed and again, no locals in the tourists blocks. Summary: the services should be running however on 150% now. The hotel is almost empty during weekdays, it would be the best time to serve the guests at their bests. We however would recommend the hotel for our friends and family! We had a pleasant stay on the whole.

    Best birthday ever

    Reviewed by Hernan1(Muskegon, Michigan) on Apr 30, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is my 60th birthday celebration. My wife made this happened. The staff at the first club are amazing. I want to thank Barbarita and Maria for getting me a cake, getting the chef to cook me my favorite. Fish and tostones. The service is the best. The beach was fantastic, the Pool was amazing and the food was great. I don’t recommend the Italian alacarte restaurant or the asian, but the stake house and the Mexican were fantastic. The buffet was great. This during the pandemic so we had the place practically to our self. We even made some friends. The scuba using scuba caribe from the resort was great Emiliano and Karina were amazing instructors and very patient we me a newbie. I love it

    Happy Traveler

    Reviewed by robromnek() on Apr 28, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Don't display booze bottles that Occidental Punta Cana has one of the best beaches I've ever walked on. Resort is beautiful. Can't wait until all the restaurants are open. The beach bartender was very good and personable. One suggestion - don't put liquor bottles on display in the lobby bar that are not accessible to club owners.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-5

    Service

    Service-4

    Value

    Value-5

    More like 3 star hotel

    Reviewed by yan z() on Apr 26, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The hotel is more like a 3 stars hotel on the old side and the bed sheets and pillowcase aren't smooth they are a bit on the rough side. The food are okay. No other entertainment only thing that was available is the live show which ends at 10pm. If you want to be extreme satisfied with your vacation spend couple more bucks for a better resort.

    Individual ratings:

    Location

    Location-5

    Service

    Service-3