BlueBay Grand Esmeralda
Check availability
Fitness Centre
Private Dinner
Pool
Exterior
Restaurant
Restaurant
Restaurant
Restaurant
Entertainment
Spa
Kids Club
Fitness Centre
Private Dinner
Pool
Exterior
Restaurant
Restaurant
Restaurant
Restaurant
Entertainment
Spa
Kids Club
TripAdvisor rating from 12581 reviews
Hotel services and amenities may be affected by new safety policies due to COVID-19. Visit your hotel's website for up-to-date information and see what we're doing to keep you safe when you travel.
Overview
The BlueBay Grand Esmeralda, conveniently located a short distance north of Playa del Carmen, is a resort surrounded by lush jungle, mangrove swamps and outstanding views of the sea. Enjoy all of the facilities that this property has to offer including their full spa, three swimming pools, private beach and fitness centre.
Inclusions
- Daily activities
- Round-trip airport transfers
- Kids club
- Non-motorized water sports
- WiFi (first device complimentary)
- Guests are allowed 1 a` la carte dinner per night.
- All gratuities
- Nightly entertainment
- See included meal plans
- All taxes
Inclusions subject to change without notice at the discretion of the property. Some restrictions may apply.
Other fees
- $1.35 USD (plus tax) per room/per night
- Paid directly to the hotel
- Government of Quintana Roo environmental tax
Fees subject to change without notice at the discretion of the hotel, some restrictions may apply.
Rooms
All rooms include:
- 24 hour room service ($)
- A/C
- Alarm clock
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Rollaway bed (on request)
- Safe
- TV
- Full bathroom (choice of tub & shower or only shower – request at time of booking)
- Balcony or terrace
Select a room type:
Garden View includes:
Room includes:
- 1 king bed, or 2 double beds
- Garden view
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Ceiling fan
Garden View - King
Garden View - Doubles
Garden View - Bathroom
Garden View - King
Garden View - Doubles
Garden View - Bathroom
Ocean View includes:
Room includes:
- 1 king bed, or 2 double beds
- Partial ocean view
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Ceiling fan
Ocean View
Ocean View
Ocean View
Ocean View
Emerald Jacuzzi Suite includes:
Room includes:
- 1 king bed and 1 sofa bed
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Ceiling fan
- Jetted tub
- Living room
Additional details:
Emerald rooms include:
Private and personalized concierge check-in (During Concierge hours), free Wi-Fi (2 devices per room, restrictions may apply); personalized welcome letter from the general manager; VIP treatment during entire stay; daily fresh beach towels in the room; daily stocked mini bar; 24 hr complimentary room service; 1 lobster dinner per stay (previous reservation required, subject to availability); 2 complimentary access to the water circuit of the spa (per person per stay, not combinable); 1 plate of fruit at arrival; 25% discount on all spa treatments only (no products and not combinable); private bar including 1 bottle of brandy, 1 bottle of tequila reposado, 1 bottle of ginger, 2 bottles of rum, 1 bottle of whisky; unlimited access to the à la carte restaurants, subject to availability; unlimited access to the Privilege Beach area (VIP area at the beach).
Package inclusions are subject to change at any time without notice.
Emerald Swim-up Suite includes:
Room includes:
- 1 king bed and 1 sofa bed
- Direct access to a private pool
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Ceiling fan
- Living room
Additional details:
Emerald rooms include:
Private and personalized concierge check-in (During Concierge hours), free Wi-Fi (2 devices per room, restrictions may apply); personalized welcome letter from the general manager; VIP treatment during entire stay; daily fresh beach towels in the room; daily stocked mini bar; 24 hr complimentary room service; 1 lobster dinner per stay (previous reservation required, subject to availability); 2 complimentary access to the water circuit of the spa (per person per stay, not combinable); 1 plate of fruit at arrival; 25% discount on all spa treatments only (no products and not combinable); private bar including 1 bottle of brandy, 1 bottle of tequila reposado, 1 bottle of ginger, 2 bottles of rum, 1 bottle of whisky; unlimited access to the à la carte restaurants, subject to availability; unlimited access to the Privilege Beach area (VIP area at the beach).
Package inclusions are subject to change at any time without notice.
Amenities & activities
Accessibility
- Elevators
- Public areas wheelchair accessible
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
Activities for children and teens
- Child care services ($)
- Children’s pool
- Playground
Kids club
Open daily
Age range: 4 to 12
Age ranges
- Children ages: 2 to 12
The age range below will determine the quantity of children during booking.
Bars and entertainment
| Type | Amenities | |
|---|---|---|
Bar Los Columpios |
|
|
Sports Bar |
|
|
Lounge Bar |
|
|
Pool Bar |
|
|
Black & White Bar |
|
|
Check-in and check-out times
Check-in time: 3 p.m.
Check-out time: 12 p.m.
Connectivity
Wi-Fi
- Lobby
- Room
- Complimentary Wi-Fi in rooms limited to 1 device per room
Dining
| Type of restaurant | Type of cuisine | Open for | Additional information | |
|---|---|---|---|---|
Festival Restaurant |
|
|
|
|
Jaal-Ha Restaurant |
|
|
|
|
Don Isi Restaurant |
|
|
|
|
Il Cuore Di Rossi Restaurant |
|
|
|
|
Restaurant L'Atelier |
|
|
|
|
El Pescador |
|
|
|
|
Steak House Restaurant |
|
|
|
|
Asian Restaurant |
|
|
|
|
Snack Bar |
|
|
|
Facilities
- Rooms: 980
Health and wellness
- Fitness centre: On site
- Salon: On site ($)
- Sauna steam room: On site ($)
- Spa: On site ($)
- Spa treatments: On site ($)
Location
Carretera Federal Chetumal
Puerto Juárez km 300
Playa del Carmen, Mexico 77710
52-984-877-4500
45 km from CUN
Meal and plan options
- All-inclusive: Included
- Dinner can be à la carte (reservations required, dress code in effect)
- Unlimited domestic drinks
All Inclusive
*Reservations required/dress code in effect
Pools and recreation
Pools
- Kids' pools: 1
- Outdoor pools: 3
Water sports
- Motorized watersports: On site ($)
- Non-motorized watersports: On site
- Snorkeling: On site
- Watersports centre: On site
Other sports
- Aerobics: On site
- Tennis courts: On site
Other activities
- Beach activities: On site
- Daily activities: On site
- Games room: On site
Shops and services
- 24 hour front desk
- ATM
- Baggage check
- Business centre ($)
- Concierge
- Currency exchange
- Dry cleaning ($)
- Gift shop ($)
- Laundry services ($)
- Meeting facilities ($)
- Multilingual staff
- Parking
- Tour desk
- Wedding facilities ($)
Legal, restrictions and terms and conditions
^Flight prices: terms and conditions
- Prices may not reflect real-time pricing or availability. Prices will be updated at least every two hours.
- Prices displayed above are subject to change and are not guaranteed until payment is made and accepted.
- Seasonal start and end dates apply and are indicated in the booking flow.
- Advertised prices, taxes and fees may fluctuate based on exchange rate.
- Seats at these fares are limited and may not be available on all flights.
- New bookings only.
- Non-refundable.
- Advance purchase required.
- Flights may not operate on certain days.
- All fares shown are one-way.
*Vacation package prices: terms and conditions
- Limited quantities available at prices listed.
- Package prices may not reflect real-time pricing or availability.
- Pricing on this page is based on previous data collection (cache). Although we strive to be as accurate as possible, up-to-date pricing and inventory will be provided upon your selection of a vacation package.
- Round-trip from select cities. Other departure cities and dates available, and prices to be as may be higher.
- Price is per guest, based on double adult occupancy unless otherwise specified.
- Taxes for U.S., Mexico and Caribbean destinations can fluctuate based on exchange rate.
- Transfers not included unless otherwise specified.
- Advance booking required.
- Non-refundable and non-transferable.
- Offers limited and subject to availability.
- New bookings only.
- Not valid on group bookings.
- Fuel surcharge between $44 - $90 round-trip still applies to Air MilesTM redemption bookings.
- Other restrictions may apply.
- Quebec licensee.
- OPC fees are charged at a rate of $1.00 per $1000.
- Mailing address: 6085 Midfield Road, Toronto ON L5P 1A2. TICO registration number: 50018683.
- Advertised destinations change frequently. Although efforts are made to represent the general region being advertised, the images shown are for illustration purposes only and may not accurately reflect the product being advertised.
- Special offers highlighted on the dynamic package pricing may not be available on advertised departure dates. Special offers may include additional savings, resort credits, kids stay free and more. These offers will have their own travel terms, please visit WestJet Vacations offers page for additional offer details.