Grand Palladium Colonial Resort & Spa

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

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    What to expect (based on 7292 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Very good

    Reviewed by KevinS7397(Calgary, Canada) on Feb 26, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Went for 9 nights with my gf, got a good deal through bookit and upgraded to the romance villa. The room was nice, not fantastic but nice, a/c was a little week but if you kept bathroom door closed it kept up. The outdoor shower we absolutely loved. Cleaning service was pretty good. Cart service pretty good. Asain show cooking restaurant was very good bit the posidon we didnt really care for. Drink were very good. Service from everyone was good, only had one mildy bad service experience but nothing to write hkme about and the rest was very good. There is no disco to party in late at night which was a little disappointing, but we could of looked into that more before we booked. The food at the 24hr sports bar was actually really good and the service there was good, they were all so friendly and fed us so many drinks we had to start turning them down. Antonio was a gem at the sports bar, he was so happy and loved giving you shots, he would look and wait for your reaction, kind of made our trip. Water on the beach is rocky but the beach is nice. Overall a pretty good vacation.

    Second and Last Visit

    Reviewed by Beckiie910() on Feb 26, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    We came a second time as we really enjoyed our visit the first time. I returned home yesterday... Me and my husband are still both Ill! Terrible stomach cramps and sickness. Cleaning of our room was terrible, water bottles not replenished. Would return to our room at 4pm and it still hadn't been cleaned, then we would get a knock at the door. Returning to the room with no replacement towels to bath with Getting a coffee some mornings was hard work, just put a machine so we can get our own! Drinks tasted cheap and watered down. Repeatedly run out of pool towels on more than one occasion. The food had really declined in quality, lettuce and salad looked dirty and unwashed. Puddings were cheap and low quality. Alot of what you get in the a la carte resturants is exactly the same as the buffet. You want your steak well done? Here have it medium. Sides come out wrong. The spa facilities used to be included. Over $200 dollars for a massage. Are you joking? Steap increase!! Would rather wait until I get home. Cockroaches in the room On check out day I was called three times to ask when I was leaving my room. We had already arranged luggage collect at 1130am (Check out is at 12).

    Travel club bar

    Reviewed by jeffaP5937FP() on Feb 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our family had a great week at the palladium colonial. Ernesto Victor and Victoria were great in the travel club bar on the beach!!! Of all the mixed drinks we had at the resort, the ones on from Ernesto and Victor were by far the best!! Cant wait for next year!

    Great stay.

    Reviewed by Maps55988689180() on Feb 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Food, water, ice all safe and good with lots of choice. Facilities beautiful. Really wonderful to walk around the mangrove forest. Tennis courts really great. Pools very nice. Beach mediocre. Pebbly in parts. Daughter is anaphylactic to peanuts. Resort is very aware of allergies. We were still careful. No problems at all. The staff are incredible - so friendly and helpful.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Lovely holiday

    Reviewed by paulandjudyricha2017(Lincolnshire, United Kingdom) on Feb 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Stayed at the resort for 2 weeks . Leonarda at the sports bar was an excellent host she looked after our every need and even gave us presents. What wonderful lady. Will visit again and find her to say hello. She does not get paid enough for the service she delivers. Ernensto and Veronica were also very good.