Excellence Riviera Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 19379 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Pampered

    Reviewed by Tracie S() on Nov 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Get ready to feel pampered! You will feel treated like royalty every minute. Highly recommend! There are so many wonderful things to do right there on the resort. Rooms and service are absolutely amazing. Don't forget to enjoy a massage at the spa, you won't be disappointed.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Beautiful resort

    Reviewed by smccal(Dallas, Texas) on Nov 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Fun 5 day retreat with friends to this paradise destination. Beautiful weather and fewer than expected guests (due to time of year and pandemic issues). The resort staff took extraordinary measures to keep us safe and comfortable.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Honeymoon

    Reviewed by Taylorwalton93() on Nov 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Absolutely 100% would recommend coming here. We have already booked our next trip back, and we haven’t even left this one yet. Total relaxation and seclusion, while still having access to games and fun activities planned through out the resort. Be sure to request Gonzalo he is exceptional and made the stay extra special bringing us bracelets to make from our beach chairs and making sure we were always having a great time!

    WOW!

    Reviewed by nconner18() on Nov 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Now I see why it’s called The Excellence. The staff is so friendly, the service is exceptional, the food and drinks are top-notch. You can just lay by the pool all day if you want and the waiters will come by just about every 5 minutes to ask if you need anything. You never have to so much as lift a finger for the best food and drinks you’ll prolly ever have! And Gonzalo by the pool is amazing. Very funny, very energetic, very friendly. Definitely keeps the party going!

    " Excellente "

    Reviewed by john g(Kingston, Canada) on Nov 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Due to covid this review has taken longer than expected. We travelled to the Excellence for 2 weeks at the end of Feb/20 for the 8 th time. We left on Mar 3 just prior to the virus ramping up ! Once again the Excellence did not disappoint. We like the upgrades made from the year before. If your looking for a quiet vacation in luxury .... this is the place to go. The staff at this hotel is the hotels number one asset. A special thanks to Salim the Front Desk Manager who goes out of his way to accommodates us. Our dear friends who we look forward to seeing each year .... Christobal and Ramon. We are booked for Feb , 2021 providing covid allows us to do so. Hope to see everyone soon and stay safe !

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5