Excellence Riviera Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 20108 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Tennis with Luis- so much fun!

    Reviewed by Clkh() on May 05, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Just finished a long weekend at The Excellence and one of the highlights was tennis clinic each morning. Luis is the best. My husband and I loved meeting the other people in the clinic and Luis encouraged us through fun skills, games and a workout. He is great with beginners and skilled players. My husband played more tennis on this trip than he has in 25 years. Luis also has an amazing talent to remember everyone’s name in each clinic. I don’t know how he does it......... The food and service was fantastic at The Excellence in Cancun with so many options.

    4th Visit Says It All

    Reviewed by Flydoc59(Houston, Texas) on May 05, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We came back to Excellence Riviera for our 4th visit to this property. We have been coming down in April for the last several years and have always stayed at an Excellence property. We tried another nearby property last year and came running back this year. The service, the food but most importantly the attitude of the staff is outstanding. We couldn't believe we went somewhere else. Riviera Mayo has become our most favorite and we are never disappointed. We are already planning our return for next year.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Wow! The staff makes this place. From the impeccable grounds! To the staff’s warm greetings and impeccable service

    Reviewed by loriM_TX29(San Antonio, Texas) on May 04, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    When booking a romantic, relaxing couple’s getaway the top of my list was to find a place to accommodate my vegan diet and my partner’s omnivorous one. MARISA kind thoughtfulness and Chef Faustino’s amazing culinary skills led to the best poolside vegan fajitas & guac I could have imagined. They went further yet, to consider our dining options for the evening. The last evening at Spice, being greeted by Sinai and Chef Armando lead to my favorite evening there. I would have never imagined an evening out, with my partner where I got to enjoy four courses of vegan food. It was simply the BEST. I will be dreaming and most likely returning for that vegan sushi... The staff; absolutely makes this place everyone greets you with a good morning/ hello, a warm smile. Luis & Hernan at the poolside bar who will remember names and details and makes you feel so welcomed. Down to the impeccable beauty the grounds, the energy of the staff you will dive along in the sand for beach volleyball, or make you laugh all evening. They go above and beyond to keep their guests, happy, comfortable, entertained, clean. It was pure talent. We will be planning out next stay ASAP. - Thank you! Lori & Jason Apr 2021

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-5

    Anniversary trip

    Reviewed by korjulie(Buffalo, New York) on May 04, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We just returned from our 15th year anniversary trip at Excellence Riviera Cancun. This was our second visit here and third to an excellence property. We got a rooftop terrace suite and it was gorgeous. Room 7351, corner room. My only complaint was that it was very loud. The room was right above the “party pool” area and music was going from 10-5 all day everyday. Pool volleyball was right below our room and it was lots of yelling. Not a huge deal, but next time I’d definitely want to be further from the pool area. Our room was cleaned daily and the towel art left was such a cute touch. Nightly turndown service was great too!! Beds are super comfortable and ask for the feather pillow on the pillow menu, they were great! As far as the restaurants.....Chez is hands down our favorite and we ate there three nights ??Adrian, our waiter was so pleasant and professional, we really appreciated him. The filet was amazing and I’m picky, as was the pork shank. Everything we ate there was so good!! Don’t miss this restaurant. Hibachi was good fun at Spice and the meal was great too. We did eat Italian at oregano one night and I’m sorry to say, but the food was really bad. We also ate at Agave, which was okay. Room service breakfast was wonderful and so was the buffet at The Kitchen Table. Aroma was also great for daily coffees. We did opt for the excellence club and Abril was amazing. She helped me with any requests I had and also helped with reservations for the covid test, hibachi and getting taxis, etc. She was so kind and helpful! Miguel and Leo at the Prelude bar were wonderful! We were able to talk with them and they are both so kind! Tell Leo to make you a Scooby snack shot, they were delicious!! He was always smiling and had our drink of choice in front of us before we even asked. The beach is huge and is beautiful. Is there seaweed, yes, did it bother us, no. The staff works hard to clean it morning till night. Beach service on the excellence side of the beach was wonderful too. Can’t remember our waitresses name there, started with an A, I believe but she was so kind and always asking us what we need, what a doll!! Pool floats, seats, and beds around the pool did fill up fast in the morning, just an FYI. Covid test was simple. Make sure you set up a reservation when you arrive. Show up at the day and time they give you and you are in and out in 15 minutes. You will get your results immediately and they then email you the results to show at the airport. Masks are optional at the resort and I didn’t see many people wearing them. We are fully vaccinated, so I felt okay. We still distanced ourselves though and didn’t really participate in the party pool or games they had going there just out of extra precaution. Honestly, we had an amazing trip and the staff is just beyond amazing, it is what makes the hotel. Out of an entire week, we had just two waiters that weren’t very pleasant, one at Las Olas and one at Agave. Aside that, everyone is just so nice. Make sure to bring money to tip, the staff works so hard and they deserve it. They go above and beyond! We will be back??

    My New Happy Place

    Reviewed by lauriemacp() on May 04, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Love this resort! We stayed in the Club area and it's like heaven on earth. The accommodations, the food, the entertainment and the staff are fantastic. Benito, Luis, and Amable provided us first class service by the pool. They anticipated our every need. The bartender, Lino, at Cello bar, kept the delicious drinks coming. The staff throughout the whole resort were welcoming and accommodating. This was the best vacation and my new Happy Place!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5