Excellence Riviera Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 17926 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Amazing Getaway!

    Reviewed by laurenegrant(Springboro, Ohio) on Oct 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband planned this trip for us as a getaway for my 40th birthday. It exceeded my expectations. The service is top notch! The entertainment was great, and the drinks were strong! Pay the extra money for the Excellence Club - you will not regret it!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Repeat visit

    Reviewed by WeekendGetaways2_9(Victoria) on Oct 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Excellent stay this past week. Tried swim up room in excellence club area. Was great except their leniency on loud groups of partiers Mariana was my favourite pool attendant and brought drinks or checked in often. Great food. Attentive staff. Was disappointed with the second night of casino within five days. More variety and spread out more for entertainment would help but overall it was fun every night Pad Thai at SPICE restaurant as well as Basmati restaurant were my favourites.

    Girls trip

    Reviewed by Explore639216() on Oct 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The Excellence Riviera Resort was a magnificent trip, for singles, honeymooners and anniversaries. I would highly recommend this resort for anyone who needs to get away for a relazing and pampered weekend. If you have a chancertain to get away, enjoy the warmth and sensation of a weekend at the Excellence, wereally every service they provide is a true testimony of its name, EXCELLENCE! Like no other.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-3

    Very Nice Resort

    Reviewed by lavonda73() on Oct 20, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I stayed at the Excellence Resort here recently, I was a little disappointed with the check in process as I went with a friend and there were only king beds open and we had to move the next day to another room. Upon arrival to the other room with the 2 queen beds, they were the most uncomfortable beds I have ever slept in at a hotel/resort. However, I made the best of it. The staff was very friendly except for one guy who delivered my room who had a major attitude for whatever reason and stormed out of my room after setting up my food. The foods at the restaurants were vey good. I was very impressed with the taste and quality. The pool areas could use more excitement instead of games. I think there should be more up to date music available. The portion sizes at the restaurants are small, so make sure to ask for double. Next, the excursions were very fun. and lastly, overall I enjoyed the property and I would go back again.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-3

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-3

    Review of Excellence

    Reviewed by Duk123(Royal Tunbridge Wells, United Kingdom) on Oct 20, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The Excellence Riviera Cancun is a beautiful resort, the staff are hard working and very courteous. The facilities are second to none. To improve its needs to serve premium meats at lunchtime, particularly in the grill and be a little more generous with all inclusive drinks around the lazy river area.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4