Grand Riviera Princess All Suites and Spa Resort

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

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    What to expect (based on 10904 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    amazing

    Reviewed by sahtara b() on Oct 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My room was amazing overlooking the ocean. The staff was great!!! Jose at the swim up bar was full of energy. Every staff once my husband told them it was my birthday, would sing and make special cocktails.

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    Good and bad!

    Reviewed by Laura C() on Oct 19, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We have just returned from a 10 day stay and our first time to Mexico! I read so many reviews before and I’m never one to usually write them! Hotel itself is amazing - clean - helpful staff - gorgeous grounds! One pool was very loud and felt more like Benidorm than a 5* hotel! Food was nice but quite samey! The coaties are cute for the first day and then just become annoying. You can’t relax as you’re so worried about them coming near you to either drink out of your cup or try and find food! They will rummage your bag when you’re away from it so make sure you keep no food in your bags! They were dragging backpacks into bushes and it really ruined it for us as we couldn’t relax at either the beach or pool because there is so many! There needs to be more signs to NOT FEED them!!! Once you feed them they will not leave you alone! If you sit by someone who’s feeding them they will be round you all day! They can and WILL eat natural food!!! Also LOADS of mosquitos! I have been bitten alive so take lots of spray!! 4*. Coco bongos and Xcaret very good!

    A nice suprise

    Reviewed by louise s(Birmingham, United Kingdom) on Oct 18, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Having read some of the reviews i have to admit i was dreading this hotel as we had to book within 10 mins after thomas cook went bust before the flights sold out and i was pleasantly suprised. Check in was very quick and we recieved a glass of fizz which was lovely we asked for a ground floor room and we got one in block 7 which was a great place. The room was dated but it surved its purpose because lets face it you only spend a short time in there The aircon was fantastic and could be left on all the time so the room was lovley and cool I would liked a bath. The mini bar wasnt filled everyday but most days and the maid did a great job. The food was great we prefered the sunset buffet for breakfast because it was on the way to the beach and it was a lot quieter plenty of choice. We tried most of the restaraunts the grill was our fav the food was great the service was great too The miso was lovley but very rushed the service was fab there. Mama mia was great the first time the food and the service but the second time it wasnt the same the waiter seemed rushed I had the ravioli which was horrible for a main it was 3 little pieces of ravioli in a big bowl of sauce it was just about big enough for a starter not a main. The mexican was rubbish was was shown to a dirty unmade table after we walked past all the made up tables i had to brush the food of the table from the previos diners and then we had to wait for the table to be made up I never got the right starter i asked for but the main was lovley but we never went again it was the worse one. We only went the buffet once on our first night and the food was lovley. we booked the restaraunts on the evening after dinner for the next day and always got the one we wanted and the time so you dont have to que up after breakfast jus go when you want to The icecream parlour was great we wnet there twice and the staff were lovley We only went to a couple of shows because they were always on when it was our dinner time but the grease show an the horror shows were fantastic very well done The beach was lovley but the sellers got on your nerves with the massage people and the photo ones every five mins they came past no thanks became your new favorite words The sea was lovley yes there was seaweed and it smelled but when you went out a bit the smell disapeared there were rocks in the water so take beach shoes . dont expect waiter service on the beach because its non excistant We ate in the chicken pen on the beach everyday and the burgers were lovley but the people feeding the monkey rats got on your nerves because they wouldnt leave you alone and kept climbing the mesh and there wernt enought benches for the tables so if it was busy in there you ended up standing to eat your lunch. We only went the "quiet" pool once and it wasnt quiet at all but it was still nice I loved the no towel card so you could have more than one and the towel bins dotted around was great a good idea The lobby bar was great and the staff were all fantastic. The sports bar was lovley and great service here too The aircon was fantastic in the restaraunts This hotel was not a five star but i loved it and would definatly go back Thank you

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-4

    Best place to relax and have a great time

    Reviewed by Sightsee523855() on Oct 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I love the Resort, it was just like heaven when we first got there. The lobby is just amazing and welcoming. The rooms are very clean , spacious and confortable. The staff are very friendly and helpful. The food is amazing! I love the gardens and the pools. I actually didn't want to leave the place, it was a perfect place to relax and to be with the family.

    Beautiful!!!

    Reviewed by 19nicoler81() on Oct 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I thoroughly enjoyed my vacation with this resort. I recommend the villa's. The perks are well worth it. Connie my concierge was amazing and met all my needs. For "off season" the resort was still lively yet not crowded. Can hardly wait to return. Adios amigos ??