Iberostar Quetzal

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 6913 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Beautifull Beach , pool, service and the food.

    Reviewed by lothianpump() on Mar 29, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Close to the beach , pool and 15 minute walk to the plaza and 45 minute walk to Playa Carmen along the street and and the beautiful beach!. Great scenery close to a small ruins. We also had a beautiful view of the beach and pool from our room and balcony!! There is also someone very special that works there and looks after us he is the Concierge! His name is Yousef Adib Saab he caters to us and has been looking after us for 5 years!!!

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    Great two weeks I at Iberostar Quetzal in playa del carmen

    Reviewed by Pierre1956-07(Gatineau, Canada) on Mar 19, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Great two weeks at the Iberostar Quetzal hôtel in playacar which is in playa del carmen. Good service and a nice hotel. Very nice beach and hotel. The entertainment was good with various shows every evening. We also appreciated the shows in the lobby bars especially the one with Oz Barba who is a very good musician. We spéciale appreciated the special group of chefs (Isis and Fabiola) for their help for clients like my wife who is gluten and lactose intolerant. They would guide her into selecting the appropriate foods at the buffet or the a la carte dining choices and even making a specific meal for her needs. The animation group (special Hola to Julian and Angie) for their efforts. The hôtel has kept part of the jungle where animals roam and are familiar with guests. The check in and check out process was the most civilisés of all the all inclusive hotels I have stayed at. I would recommend.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    We'll definitely be back!

    Reviewed by Kim F(Waterloo, Canada) on Mar 16, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Just returned from 8 days at the Iberostar Quetzal. There were 6 of us altogether - 4 adults and 2 teenagers. We had a fantastic time! The staff are incredible, so friendly and helpful. My teenage boys started the week saying they weren't going to participate in anything... but the entertainment team is incredible! By the end of the week, the boys were trying to get to as many activities as possible. The grounds of the resort are breath-taking. We spent so much time watching peacocks, toucans, the tortoise, the monkeys and so many other creatures. It was like staying in a treehouse in the jungle. The beach is also stunning. We will definitely return to this resort!

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Great time

    Reviewed by Marwatarabishi() on Mar 15, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Okay let me tell you about the amazing time we had, it was amazing.....great food, outstanding service, clean pools, amazing Beach, beautiful animals in the jungle area, I wish the inside fish pawns were cleaner I felt like the water was kinda green. Special thanks to the general manager of the restaurants " Enrique" he was so caring hospitable towards us specially when we had to leave a restaurant and go to another one he made sure we had everything we needed, and special thanks to the head chef isiis she was amazing and made sure our food and orders we perfect. We loved it and we can't wait to come back, my kids cried when we leaving they had amazing time. Ok now let me tell you the only thing that we didn't like: Me, my husband, and my 2 kids ages 7 and 13 went to iberostar tucan for 5 days 4 night spring break week, we made the reservation on Saturday 2 days before our travel by calling the number on the iberostar website and paid for ocean front Jr suite. When we arrived on Monday they told us that we didn't have reservations in their system Because we made it over the weekend. 2 hours later of talking calling, checking and getting all the ppl involved we were so tired and decided to take the normal room and that they would reimburse us for the difference, anyway after going to our room to relax and eat, the call us to tell us that they did finally find us a ocean front Jr room thank God, now here is the thing about this that bothers me...I work in IT and iberostar is a world wide resort all over the world, I mean I don't understand how if a reservation is made in a weekend it doesn't show on a Monday or that the 2 hours we spent in the lobby checking The computer doesn't give u what rooms are available and what room are not, it should be one click that shows u the availability, anyway this is the only bad thing I have about the resort. Anyway besides that little hickup we had a wonderful time, I would totally recommend it we went to the reviria Maya last year also stayed at the iberostar but we liked this one better because it smaller so u can walk to the beach , to your room, pool,eat and come back see everything in a good time. Love it will be back next year my advice make ur reservation on the weekdays.

    Definately will be returning!!!

    Reviewed by 444donnam(Thunder Bay, Canada) on Mar 09, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Spent a week last April at this resort with my spouse and two adult kids. We have stayed at the Iberostar Parisio Del Mar last two years ( which we loved) and decided to try this resort. Absolutely loved it!!! Smaller resort but still had all the amenities. Food was delicious. We mainly ate at Buffet and were quite satisfied. Great entertainment. Beach was amazing. Loved the wildlife. Monkeys were very entertaining. So close to Playa Del Carmen and shopping plaza within complex .This will be our 4th time at Iberostar in Mexico. We had been looking at other resorts in other destinations ie: Punta Cana/ Cuba but when it comes to food, drink, cleanliness and friendly staff, and definitely the jungle atmosphere, there was no comparison. Looking forward to our return in a few weeks.