Iberostar Quetzal

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 6684 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Amazing hotel with excellent service

    Reviewed by Anika B() on Oct 21, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We went as a large group of 18 celebrating many different events and they were so accommodating moved all of our rooms to better location of hotel gave us many gifts and decorations in rooms for honeymoon and anniversary. The service was amazing best we have ever had at any other resort. The jungle with all animals was awesome especially for the kids.Overall this hotel was the best we have ever been to. We will definitely be returning next year.

    Best Holiday!!!

    Reviewed by rachel b(Nottingham, United Kingdom) on Oct 21, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Just returned from the most amazing holiday in Playa del Carmen. I don't usually write reviews but wanted to in this case! The hotel was outstanding, we stayed in the ocean front suite which was beautiful. The walk to the restaurants through the trees which was full of wildlife was brilliant. Everything from the food, drinks,staff and resort was outstanding and I definitely want to return, also only a 40 min walk along the paths or beach to playa del Carmen town or $5 in a taxi. Special mention to Jose and Santiago at the Lobby bar in the Tucan side, they made our holiday! Would recommend this hotel to anyone! ?????

    Our annual escape from reality

    Reviewed by iamjohnnytt(Toronto, Canada) on Oct 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This place has everything you need in a beach vacation, with a proximity to Playa del Carmen that makes dinner in town a breeze. We've tried many other all-inclusives and have always been left wishing we just went back to the Quetzal...so now we do - every January, for two weeks.

    Birthday memories

    Reviewed by 168sallyo() on Oct 14, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We stayed here for 28 nights, the staff are exceptional the grounds amazing and the food tremendous. Ofelia on the beach is always keeping you hydrated ! Enrique, Mesmelilia, Allan, Patricio and Marco are all a credit to the hotel Grecia the manager has a great asset with each of them. In the buffet special mention to Gener, Victor and Jaime, the tip I’d give to you for the best Jet Ski on the beach is the 2 guys who have been there for over 25 years at the waters edge and not the guys who sit under a tent set back from the beach Have Fun !

    Angeles

    Reviewed by gilberto a() on Oct 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We been for 2 days and we already Amir Chief George nothing is impossible and my father and mother are enjoying it the beach is clean and I like the pool I am happy because the service is really good love it