Iberostar Quetzal

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 5829 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    The. Time in Mexico

    Reviewed by Alycia B(Butler, Pennsylvania) on May 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The pool bar was beautiful!! I loved the broadway boulevard show!! Made it to the finalist in the three point contest!! I loved the Japanese and Italian restaurant!! Highly recommend the ravioli from the Italian! Otoniel is great at his job and makes sure you have a great stay! Very friendly and energetic!! Would stay at this place again anytime!

    Star camp

    Reviewed by Bax1484() on May 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    There is a great service in this hotel: all the hotel team was very helpful and attentive, this place even has a daycare where you can leave your child for the whole day , Big thank you to Itzel, Daniela, Fernanda- those guys were amazing!!!they took care of my daughter like their own child . Andy and his entertainment team are stunning , they make your day really special!!! Great place to be!!!

    Great Hotel with an great entertainment team

    Reviewed by daniela1989CH(Playa del Carmen, Mexico) on May 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Dear Iberostar Quetzal It was a pleasure to stay at this place and we spendt a great Time there. Specially Thanks to Alejandro and Rodrigo for the nice talks and great entertainment. We will never forget the Dart tournement with Alejandro :-) we will miss you <3 Lots of Love Daniela and Patrick from Switzerland

    Wonderful location, wonderful employees, amazing kids camp.

    Reviewed by D_Wrecked(Vancouver, Canada) on May 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was my first time at an Iberostar Resort. I am extremely happy about our experience there. All the good things all the other reviews say are true. Of the all-inclusives I have stayed at, I think the employees here have worked the hardest. Whether it’s serving customers, tending the grounds, caring for the animals on the property, and tirelessly making food and beverages. All the employees were cheerful and helpful. The beaches were beautiful but during our time there, seaweed was a bit of a nuisance. It’s not the resorts fault and they had personnel out on the beach the whole day clearing it out with pitchforks. The seaweed would scratch and possibly give you a rash if exposed to it too long. The water was also very choppy and it was hard to play in the water with my adolescent kids because of the strong waves. Both these items did not factor in my review score as they are out of the resort’s control. The issue of people hogging chairs at the pool and on the beach all day, with only their belongings/towels in attendance was a bit of an issue. The staff were trying to deal with the problem by leaving notes on unattended chairs. After a set time, security would perform a sweep and chairs with notes that weren’t addressed would be cleared for other guests. This wasn’t a problem for me as we are early risers. I always found a good shaded chair if I was down at the beach by 8:00 am. This was also true of the pool area. The food was very good and seemed geared towards a fancy clientele. We went to the buffet and the a la carte restaurants during the stay. The buffet has an enormous selection and often mimicked what the a la carte restaurants served. The buffet had unexpected foods like soy milk, chia seeds, beef carpaccio, sushi, kale salad and lots of vegetarian options. There were 5 a la cartes (Mediterranean, steakhouse, Italian, Mexican, and Japanese). We tried the first four and enjoyed them in that order. We didn’t try Japanese just because. The main benefit of the restaurants is that the Mediterranean and Italian joints are air-conditioned. We preferred the Mexican food at the buffet because of the selection and variety. The most outstanding aspect of the resort was the activities for my two daughters. During out stay from May 6 to May 13, the team that looked after my daughters in the Dolphin group were amazing. I can’t remember all their names but Alejandro and the rest of the team were tireless, cheerful, engaging and genuinely nice. My daughters had a great time and even wanted to go when they were under the weather. The team made sure the kids were having fun, were well fed, and did not get too much sun/heat. How the team manages to corral a bunch of mismatched kids into a nighttime show every day is amazing. The team is there from 9:30 in the morning and don’t stop until after 10:00 pm every day. I am impressed by how hard they work. As a bonus, all the animals on the resort was nice. It’s hard to get bored of seeing peacocks and agoutis every day. We also saw coatis, iguanas, geckos, parakeets, toucans, tortoises and my favourite howler monkeys. Lastly, I felt safe at the resort. The Playacar area is a gated community and the Iberostar resort itself has security to ensure only rightful guests and employees are on their property. Staff is always around on the premises and beach, keeping an eye out. However, I felt a bit uneasy when we took a shopping trip to the 5th avenue area of Playa del Carmen. It just felt that whole street is designed to separate tourists from their money in any way possible. Getting our money back from being overcharged for 1 too many key-chains was difficult and the whole scenario seemed like a planned error on the store’s part. If I were to vacation in Playa Del Carmen again, I wouldn’t hesitate to go back to Iberostar Quetzal and stay put in the resort until the departure date.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Lovely trip

    Reviewed by gabriellaa112(Maidstone, United Kingdom) on May 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    It’s my first time here with my boyfriend and I just love Mexico nice hotel greAt food nice rooms good animation everyday great shows as well good claps for Carlos so friendly our fav boy he been makeing our holiday

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