Now Jade Riviera Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 11864 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Just an OK resort

    Reviewed by melissamac6711(Chicago, Illinois) on Jan 17, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We stayed at NOW Jade for a family wedding from November 29th until December 1st before leaving for another resort. First the good...Jose at the French restaurant was amazing as was the food. The pool temperature is warm unlike many resorts in Mexico. The room and decor are also very nice. We also walked to the left of the resort and swam with the dolphins. Do not take their first price! They will negotiate with you. Now for the negative...do not pay extra for preferred! We always upgrade to this status at other resorts and it is well worth the extra money at OTHER resorts. They do not give you wristbands to show the resort employees if you are a preferred guest. I understand they are being environment friendly not using plastic but at other resorts they use rope bands now. It's just not worth the extra money at this resort. A huge negative was NO dinner reservations! Lots and lots of waiting when you want to get into the nicer restaurants. If you are preferred, you should be able to make reservations. The swim up bar is not really swim up so you have to get out of one end and walk to the bar. WIFI was also not very good. Overall not a bad resort but there are much better resorts.

    Best resort ever

    Reviewed by katrinam943() on Jan 17, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is our second time coming. Once again, the entertainment team has absolutely made this the most phenomenal trip! Saul (Chino) and his apprentices work double time toake sure you are having the best time ever. 12/10 recommend coming here!!!

    Awesome service !!

    Reviewed by lucypinero(usa) on Jan 16, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a great time !!The staff was really friendly. I went to the spa for a massage with Luciano Garcia and I ended up having another massage with him, he was wonderful. The asian restaurant was great, Argeo was making sure that we enjoyed every meal there. thanks a lot. We loved the place so much that we will be back April 18 !! I can't wait.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Our favorite get-away-place!!!

    Reviewed by 378druem(Gulfport, Mississippi) on Jan 16, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Miguel at the Asian restraunt Spice is "The Best Show in Town!" His Habatchie show is one of a kind! Also Gustavo is the very best manager at the Premier Club check in. very friendly and atentive to our needs.

    Awesome resort.

    Reviewed by Albertatraveller33() on Jan 16, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I have stayed in a number of resorts near puerto Morales and this is the best one so far. We went along with another couple and also my daughter and her family. Check in was effortless with all of us getting rooms near each other and with the types of rooms we wanted. We ate at pretty much all of the theme restaurants and while we liked some a little more than others all were very good. The rooms were very clean, room service was good when we used it. Pretty easy to get good pool or beach chairs and great drinks at all bars. The ocean beach is good and the heated pools are lots of fun. We attended some of the shows and they were good. Overall summary is a very good resort with very consistent service. We all had a great time, special mention to Jesus, waiter in the main buffet restaurant where we ate breakfast and lunch, great personality and excellent service. We also noticed the young guy hauling towels to the main pool area, he was so pleasant and happy.

    Individual ratings:

    Location

    Location-1

    Service

    Service-1

    Value

    Value-1