Now Jade Riviera Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 11573 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Now Jade

    Reviewed by Frances M(Cleveland, Ohio) on Sep 21, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Now Jade deserves an award for excellant dining, entertainment, cleanleness, and service. The food at all the restaurants were amazing, my favorite the Mexican. Service everywhere was top notch, Edgar in the buffet, Victoria and Agustin at Mixers beach bar Victoria always had a beatiful smile and Augustin made the best Sangritas. You guys rock. Now Jade is the cleanest hotel I have been to, They are immaculate, from the rooms to the grounds, bathrooms everywhere, there is always some one cleaning. The entertainment crew is the best. We had so much fun with them and enjoyed the crazy games at the pool!! Splash's pool bar is a riot, the poor bartender was always busy but always friendly. Beach and water is beautiful,no seaweed the first 3 days and very little after. We had a beautiful vacation and will be back soon

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    beautiful setting

    Reviewed by Jean K() on Sep 21, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I highly recommend Now Jade if you're looking for a relaxing atmosphere. The staff is terrific, especially the entertainment crew. David and his entourage make you feel like you belong to one big family. They are very friendly and have things to do all day. The restaurants were wonderful! Most have a 5 course dinner and they were all spectacular! I recommend the french restaurant 1st and the asian hibachi next! The waiters in all restaurants were there for your needs and very friendly. Please tip your servers! They work hard to please you and your family! The evening entertainment was sub par. They could use some more entertaining nights. If you want to shop or visit other places in the area, get a car or use other transportation. Going to a park, I recommend calling Cancun Shuttle and Tours! Enjoy!

    Spa Service

    Reviewed by Emily B() on Sep 19, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I had two services at the hotel spa and they were both wonderful. The staff was friendly and did a good job. I particularly want to acknowledge Luciano Garcia, who gave me a lovely facial and manicure. He is very skilled and pleasant. The spa facility is clean and pleasant. I really enjoyed the hydrotherapy before my facial.

    Individual ratings:

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Mostly caters to U.S. citizens

    Reviewed by Denis M(L'Ascension, Canada) on Sep 19, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Nice modern resort . Well maintained.Beautiful suites in the Preferred section.Best staff seen in any resorts throughout my travels. All friendly, wanting to help you. Really great service throughout all areas - bars, restaurants, buffet,pool area.Best restaurant is the Mercure - French cuisine.Forget swimming in the sea - same problem here as in most Mexican resorts.Only complaint, is the loud attitude of American tourists !

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    Mr Bruce Lumsden

    Reviewed by Bigbuko007() on Sep 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Just had a week here, not long enough. 1st time in Mexico and definitely not the last. Staff were wonderful, attentive and very helpful. Pool staff looked after us well especially Angel, thank you. Entertainment staff worked so hard to keep everyone amused, particularly enjoyed crazy game hour at pool. Our room cleaned daily with towels. Room was more than we needed and excellant. Resturants and buffet dining also wonderfull, cannot recommend Now Jade enough, you will have a great holiday