Secrets Capri Riviera Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 12859 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Another Wonderful Visit to Secrets Capri

    Reviewed by Mike_and_Sara12(Toronto, Ontario, Canada) on Mar 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Once again, our stay at Secrets Capri exceeded our expectations…which is hard to do since we have stayed here so many times! It is truly is our home in Mexico. Notably, the staff are there year after year which is a testament to how happy they are. We found the room, food, beach, pool and service to be exemplary. It is perfect for us as we want to escape life for a while and enjoy a relaxing holiday. This year was a little different as the world started shutting down due to the COVID-19 pandemic. Many staff were laid off during our stay (the hotel was practically empty when we left) and others knew it was imminent, but despite this stress, they all acted like nothing was wrong and had a huge smile on their face. What true professionalism! It is always difficult to list names at the risk of forgetting someone, but here we go! We apologize for those we missed. You know you are all special to us. Thank you to Humberto and Salvador for always being so amazing. It was also great to meet Musme and to welcome her to the team. Thank you to the following people for standing out during our stay: Humberto C. and Gerardo Bellboys | Perla, Eduardo, Norberto, David, Marvin, Alberto, Samuel, Alejandro, Luis, Anayeli, Nayali, and the very accomodating chefs! (Seaside Grill) | Rocio, Johny (lobby) | Enrique, Alberto, Dimas, Noë, Luis (Buffet) | Jaime, Viktor, Salma, Pedro, Christian, Rocio, Elisa, Emanuel (Portofino) | Eliezer, guadalupe, Theresa, Orlando, Daniel (pool) | Paula, Adelaido, Jesus (Himitsu) | Andres, Rodrigo and Rogelio (concierge) | Fabien (Cactus) | Rosa (housekeeping) | Erik, Amelio (spa) It was also great to see friends who we have met in the past and to meet new, great people as we do each year. The staff here is first class and are unmatched anywhere! We had a great holiday and can't wait to return next year!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Relaxing and Intimate

    Reviewed by PennELes(Wooster, Ohio) on Mar 27, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We LOVED our stay and even extended our time. Our room concierge, Rodrigo, made us feel right at home. Erik (spa concierge) was extremely helpful. Daniel (pool concierge) treated us like royalty. Victor (waiter) was definitely attentive to our every need when we dined at PORTIFINO (Italian restuarant). Philemon and Sosa (servers) always made sure that we didn't need anything while we were on the beach or by the pool. Eliezer (beach concierge) made every effort to make us comfortable. Omar (bartender) was someone we looked for each night in the lounge and really knows how to make a great drink! Martha (housekeeping) was a dream with keeping our room clean and stocked. Hector (head of the entertainment) was a riot to talk to and did an outstanding job with the activities and shows. Yari (entertainment team) was a lot of fun and made you feel part of things and important. Overall, we were so happy with how the resort was run, that we are wanting to make this a regular destination for the 2 of us! We weren't looking for major excitement or non-stop activity. There were things to do and we were comfortable and at ease because of how engaged the staff is with all of the patrons. It was like they were a family welcoming you into their home and including you in anything that you wanted to participate in! Regrettably we had to cut our trip shorter than we wanted because of the COVID pandemic. My wife and I are already planning our return trip as soon as things settle down globally.

    Perfect size for wedding party of 40!!!

    Reviewed by SJ_WillSpin4Gin(Bemidji, Minnesota) on Mar 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I was nervous that Secrets Capri was going to be too small for our group of 40, but it was the perfect size. The resort was 100% booked while we were there, but there were still empty chairs by the pool and ocean, staff waited on everyone with a smile and good energy, and the wait for drinks was not long. The pool was not full (even though there is only one), and we never made it to the other side of the pool as we hung out by the bar. Angie, our wedding coordinator, is hands down the most helpful and knowledgeable person when it comes to planning a wedding and made our day perfect. All 40 of us were very satisfied with our stay and plan to return. Their beach is the nicest out of the resorts within walking distance. The staff cleans the seaweed and beach every night and morning. We are so happy that we chose Secrets Capri for our destination wedding.

    ALMOST,,,,perfect

    Reviewed by SheriL354(Littleton, Colorado) on Mar 25, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The resort is amazing, the beach supreme, the restaurants outstanding, but the housekeeping really left a bad taste in my mouth; honestly, that's what really sticks out about Secrets Capri for me now. I would get back from a day on the beach...to an unmade room; this happened twice...and we were only there five days! When I went to the front desk to ask them about it, they tried to turn it on me, saying I had the 'do not disturb' sign on. Which I did that day, because my husband was working from the room. But he turned it off as soon as he was done AND followed it up with a phone call letting them know to come and clean our room. You know when you go on vacation, and you just want to go back to your room and relax after the beach? I couldn't two of the five days we had there. I was pretty peeved. The rest of the stay was fabulous though. The staff was really friendly, food was great, and the entertainment fun as well. If they'd get their housekeeping together, and stop blaming the guests, it would go a long way!

    Individual ratings:

    Location

    Location-5

    Service

    Service-3

    Secrets Capri Riveria

    Reviewed by 50idaho() on Mar 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The rooms have good security. We especially appreciated the doorbell and the button to push for privacy. The restaurants were good. The buffet is exceptional. The grounds are beautiful. The resort is well kept and looks really nice.