Secrets Capri Riviera Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 12432 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    My honeymoon and husband birthday celebration

    Reviewed by sanchezc003(Lake Elsinore, California) on Nov 13, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I enjoyed the hotel but My husbands birthday celebration was disappointing. Nothing special was done at all. There was nothing in the room after we returned from dinner that was promised in the letter and the restaurant where we chose had nothing special done for him.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-2

    Service

    Service-4

    Value

    Value-4

    25th Wedding Anniversary

    Reviewed by RossDen(Greenock, United Kingdom) on Nov 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Fantastic fortnight, service excellent in all aspects, restaurants first class especially Oceania which was even better than that, room excellent first class “maid” service by Jonathan, booked snorkelling on site (Aquaworld) and again a first class result, first time snorkelling for Denise and they could not have been more helpful, on the downside the pool got a bit rowdy and noisy of an afternoon so if you are looking for peace and quiet then this is probably not the place for you but if you don’t mind that that then cannot recommend highly enough.

    Amazing entertainment staff!

    Reviewed by Christinesmith13(Abbotsford, Canada) on Nov 12, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    My new husband and I had a fantastic time. Juan at the pool bar is a genius!! So friendly, and would surprise me with “Juanito specials.” I didn’t even have to tell him what I wanted, he figured out my taste, and took care of my husband and I so well. Best bartender ever!! I must also mention Chris and Bernice (I think that’s her name?) of the entertainment staff - they’re both amazing!! They made our time so much fun, and we LOVED watching the activities and entertainment. Chris has the perfect personality for entertainment, he’s so fun and engaging and really made us feel like we were part of the family... he and Bernice were always including us in the fun- they were probably our favourite part of the trip!

    Revisiting Capri

    Reviewed by cpatrick2019(Toronto, Canada) on Nov 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our second trip to Capri. One of our favs and we’ve been to many Secrets. The staff make this resort feel like a second home! Your every need is met with a smile. We were celebrating a special birthday and all the staff went over and above. Grounds are beautiful and kept very clean. Older resort but nothing to complain about.

    AWESOME TIME!!!

    Reviewed by Wayne C(New Jersey) on Nov 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My wife and I enjoyed a few days at Secrets Capri. The food, drinks, and room were great!!! The staff were awesome!!! A few that stand out were Juan,and Jose {pool bar}. Erik, and Daniel {pool chair attendants}. Eddie and Alfredo [wait staff}. The entertainment staff were great too, we enjoyed the shows they had!!! The only problem we saw is that it can be dangerous getting into the pool.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5