Grand Palladium White Sand Resort & Spa

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

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    What to expect (based on 4488 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Mykhaylo Makarkin

    Reviewed by Michael M() on Mar 01, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    During covid it would be great stay: empty beaches, friendly personal, safe environment and wonderful nature. Unfortunately I never seen so awful service in "a la carte" restorants. You may wait for half an hour to get more water or more wine. Wait an almost hour for main dish... They are all slow but Mexican is outstanding. Buffet is ok.

    Very nice resort marred by aggressive sales for travel club

    Reviewed by Paul D(Colorado Springs, Colorado) on Mar 01, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Very nice large (1500 rooms overall) resort with good service. The resort was operating under 10% capacity due to many travelers being too afraid. Covid protocols were managed very well and there is virtually no risk for most people. The staff were great and very helpful - some were exceptional. The food was pretty good (we heard other guests say it was better than any other resort they had visited in Cancun) and the room we stayed in was very nice. The only real drawback was a deceptive and aggressive sales team for their travel club. Really horrible experience. We had no idea what we were getting into and ended up enduring a 2.5 hour sales marathon that was sneaky and slimy. If you avoid this, you'll have a much better visit!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    Restaurant Eldorado.

    Reviewed by VladKlym() on Feb 27, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We visited restuarant El Dorado, February 27th 2021, it's just excellent in everything: like food, service, very friendly and helpful staff. Food was just amazing, and our waiter Javier and manager Viridiana were polite and helpful. They did good really good job, definitely will want to come back again.

    Nice, Clean & Friendly

    Reviewed by akj30266() on Feb 26, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Most of the staff were very nice, professional and knowledgeable. They were very genuine and not thirsty for tips which is a plus and makes you want to tip them. I definitely enjoyed my 30th birthday here and highly recommend it. I will be back for sure thanks for a great time!!!!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Beautiful & huge resort!

    Reviewed by Bcal22() on Feb 26, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The resort is overall very good. The rooms are spacious and clean. We had booked a king room but were given a double bed room. When I asked about this I was told there were no more king rooms which I can only assume isn’t true due to covid the capacity was only around 15%. The property was beautiful and clean and it is a huge resort. The food was good...not amazing but good. We really enjoyed the steak house and the Mexican restaurant, but none of us liked the Italian restaurant at all. Due to covid a decent amount of things were closed but I was expecting a little bit of that. Due to the low amount of people we felt like we had the resort to ourselves. They take covid cleaning precautions seriously and taking the test to come back home was made very easy and smooth by the resort. I would stay here again!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-5