TripAdvisor Traveler Rating

I really would not recommend this hotel. In addition, it looks like they’ve removed the possibility to review it on Google - or at least I can’t see the option to do so. Their response to other negative google reviews says it all actually, it is sub standard in almost every respect. Drastically in need of a major refurb both cosmetic and staff. Our room was really not clean, there was a filthy t-shirt hanging over the shower when we arrived and the whole room was grubby. The entire hotel is shabby. We complained and housekeeping came and removed it. We then discovered that the shower gel container was empty. The following day, they turned the beds down but didn’t refill the shower gel or clean the bathroom. Complained again and the person at reception said they’d credit my Marriott account with 5000 points by way of apology. That corresponds to £20…..! I’d expect a little more from a supposed top hotel for being given a room with the previous inhabitants filth. There were 2 (!) teabags in the room - both the same type, but no kettle to make tea with and only take away cups and plastic stirrers. No plugs near either of the beds. No automatic lights in the room so one has to fumble around the lamps in the dark to find the switch. The whole place feels cheap and nasty yet with astronomical prices. Most weird and confusing of all is their odd daily fee charge. The guy who checked us in raced through all the information at top speed, making it impossible to take in or fully understand everything. He gave me a piece of paper with all these supposed perks on, from 2 x free cable car tickets to $30 a day spend on food & drinks. I assumed this was because of my member status. He told me we HAD to use the $30 each day or we’d lose it. On checking out however I realised we’d been charged a daily “destination fee” of $30 and when I questioned it I was told that they charge this amount and then “give it back” in food & drink! What on EARTH is the point of that?? Except of course to confuse guests and trick them into spending at least $30 a day there. Absolutely bizarre and absurd way to do things and quite dishonest I think. This is no longer the grand hotel it still pertains to be. I would never stay here again.

This hotel has a lot of history within its walls and that also brings some nuances that might impact your stay. Fantastic location, comfortable bed, room has high ceilings and overall a nice design. Because of the age of the building, soundproofing (external and internal) is an issue. Personnel is amicable and there are dining options in the building. Solid option if you are visiting SF.

I recently stayed at Westin St Francis and I must commend the exceptional service provided by all the staff! Shoutout to John, the night front desk dynamo ?? From my late check-in to my midnight snack cravings, he was there with a smile and a solution. John's cheerful attitude and quick assistance made my stay smooth sailing. Kudos to him for keeping the nighttime vibes on point!

We loved our stay at the Westin. A perfect location in Union Square. Trolley cars & hop on hop off bus stop in front of the hotel. Lots of shops & restaurants a few minutes walk away. This is an old hotel with an interesting history. Our room was comfortable & spacious.staff were friendly & helpful. A perfect stay for us with no complaints.

This review is for Jeff Aquino, Concierge at The Westin St. Francis San Francisco on Union Square. Jeff, we want to sincerely express our gratitude for your exceptional effort during our stay at this Hotel. You were very personable, eloquent, articulate, informative, insightful and eager to help. You managed to kick-start our holiday. You have exceptional customer service and great people skills. You are an asset to this Hotel. The 3 of us bonded very quickly and easily. We can’t thank you enough. Thank you, Jeff. Daniela and Gene.