Serenity at Coconut Bay

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 316 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    5 most recent TripAdvisor reviews:

    Relaxing Break

    Reviewed by ronh762017(London, United Kingdom) on May 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We were both very pleased with our week at Serenty. All the staff were very helpful and friendly. The food in the Guest House restaurant was of a very high standard. The accommodation was very good and well kept as were the gardens. Our thanks to Don for taking the time to sit and chat to us it made our stay great. He came to see us as we departed which was nice. Hopefully we will be going back.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Lovely Little Hideaway

    Reviewed by 569vivp() on May 15, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We stayed here for 9 days in February for my 50th birthday. Having been a regular at Coconut Bay and watched Serenity being built, it was nice to try it out. Lovely to see my friend Arshan and to meet Yannic. The bar and restaurant staff were delightful. Our sanctuary was beautiful. We stayed in a Premium Plunge and became hermits as it was such a little haven. I did get up each morning and wander across to yoga with Vernon. We still popped across the road to Coconut to catch up with everyone , to enjoy the lobby entertainment in the evening, to visit Calabash and Silk, but the Greathouse is something else! The complimentary Grand Romance package was a lovely touch as were our preferred members gifts upon arrival. Recommend the sunset cruise, Arshan made a lovely host. I went for the photograph opportunities and I wasn't disappointed. We are booked to return in December for 3 weeks for Christmas and New Year back over at Coconut, but hope to catch up with the Serenity staff. We did enquire about splitting our stay between the two, but never heard anything back. Still, never had any complaints about the Concierge service rooms at Coconut and we look forward to returning to St.Lucia.

    Fantastic honeymoon destination

    Reviewed by Rachel-FSW() on May 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Huge thank you to Michael, the general manager, and his team for an amazing week for our honeymoon. Very sad to have to fly home! The cocktails were fantastic, as was our room, and we especially loved the catamaran cruise excursion! Thanks again for helping us to make great memories, Rachel & Kurtis

    Fantastic week in Serenity- wish we had booked for longer

    Reviewed by V3337JBnicolam() on May 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Stayed for 7 nights in Serenity. The best things about it were -Short transfer from the airport. -air conditioning in the rooms is very effective - rooms are large with plenty of indoor and outdoor space - butlers are very helpful! - chicken wings from the snack menu are delicious - the poolside cabanas are fantastic - the hammocks in the rooms - the petting zoo is fun! - we were on the romance package so had the island excursion and catamaran cruise - these were fantastic and a brilliant experience. I’m so glad we did them! - breakfast juices were lovely - the cocktails especially the dirty banana! - Roseys inspirational messages - the coconut pie! We don’t really have any negative feedback, we were genuinely happy every day thanks to the friendly staff and beautiful surroundings. Our only pieces of constructive feedback would be; - the sun loungers are really uncomfortable- especially the silver ones. A cushion would be appreciated - the toilets smell a bit weird - maybe a toilet duck or air freshener would help?

    Just too good!

    Reviewed by ItsMattD(Cambridge, United Kingdom) on May 02, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    It’s easy to write a review when you’re doing it during the last afternoon of one of the best holidays you’ve ever had. Serenity is a fantastic set of private pool rooms - situated within the grounds of Coconut Bay a larger resort. Our room had a Plunge pool, Sunbeds, Hammock, and Outside Bar, and the room was well equipped with a large comfortable bed, double shower, bath, smart TV and both Nespresso coffee & filter coffee machines. The food was some of the best I’ve eaten, and in my experience; significantly better than all other all-inclusive places I’ve been to. Think very high standard restaurant dining for dinner and excellent hotel standard for breakfast & lunch. I genuinely can’t think of any way we would have wanted the food improved. We stayed for 7 nights and could have eaten something different at each meal across the week. OK, so that’s all good - you can see the photos and ratings from others who have stayed here; but the real magic in delivering high levels of service is always done by people, and the staff here really are magic. Narissa and Anias looked after us throughout our stay, with all the fine details covered for our stay (mostly before we thought of them!). The odd call out of the blue to see if you need anything, are booked in for dinner, need some beers for the room - all lovely touches. Lee was simply superb at running drinks at the bar - always smiling and laughing, he’s funny and great fun (and always checking to see if you need another drink - which he made brilliantly). Daisy, Dona were great, with a great fun approach, laughing and singing with excellent cocktails, made with real care and attention. You have to spend some time at the bar working through the cocktail menu, they are just top class (just spread that job out, over the whole stay!) Also, thank you to Delon, Tyler and Hannah for looking after us in the restaurant for breakfast & lunch, Mary Anne for making our room look great every day with inspirational quotes and notes to make us smile, and to Ray for keeping everything running Poolside! What a team. Their approach to service is truly proactive - nothing is too much trouble and they are trying constantly to make sure you’re having the best experience you possibly can. Honestly I can safely say this has been a brilliant trip - now to work out when we can come back..!

    Do you need a response from WestJet regarding a positive or negative travel experience?
    Please give us your feedback.

    Required fields

    Write a hotel review

    Only vacations taken less than 18 months ago are valid.

    How was this hotel for:

    Example: (What did you think about {hotel-name}? Was it in a great location? Were the staff accommodating? Would you go back? 2,000 characters max

    We will not post reviews that include:

    • Mentions of specific travel companies
    • Profanity and inflammatory comments
    • HTML or URLs
    • Pricing information

    Example: "We loved our stay! The concierge always went above and beyond!" 140 characters max
    Would you recommend {hotel-name} to a friend?

    Add photos/videos:
    *You need to agree to the submission policy and verify your age before you can share your photos and videos.

    XXXX

     files attached

    Clear all files

      This is the name that will be attached to your review.

      Our submission policy:

      XXXX