Fairmont Empress

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 4853 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Outstanding

    Reviewed by 344jeannal(Wichita, Kansas) on Mar 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    What can I say! The outside of the hotel was simply breathtaking, flowers everywhere beautifully groomed gardens, the hotel itself was amazing the majestic exterior has old world charm on overload. Originally when we were looking for a place for an overnight stay I referred to reviews here on TripAdvisor, with several that said it needed updating and there wasn’t working air conditioning, but I was willing to give it a chance, we were certainly glad! We had a room that had amazing views of the government building, and the harbor, and can’t describe how beautiful it was all lit up at night. The room was on the small side, as well as the bathroom but it was totally modern amenities. I definitely recommend to anyone making a trip to Victoria

    Loved the Fairmont Empress!

    Reviewed by Holly L(Spring, Texas) on Mar 17, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Such a lovely hotel in such a beautiful location! The hotel is wonderful, and the staff is so friendly and helpful. We really loved the Gold lounge, and the spa was wonderful. We would definitely stay here again!

    Wonderful hotel, great service!

    Reviewed by Jane r(Vancouver, Canada) on Mar 16, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My sister and I have just returned from a one night's stay at this great hotel. It was a birthday treat and we were delighted to be told that the room we booked had been upgraded to a great harbour view, the personalized note and chocolates were a lovely touch. The room was large, clean and well equipped with a mini fridge, coffee maker and bottled water. I had stayed there a few years ago before it had been refurbished, the new style is different but the hotel still retains it's former grandness. We ate breakfast there which was all very good. The staff were very welcoming and friendly, I would highly recommend this lovely hotel.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Everyone is royalty at the Empress

    Reviewed by Angela_LeFebvre() on Mar 14, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The building is beautiful and full of colonial and Indigenous history. The genuine warm welcome given by every single staff made me feel like royalty. I was greeted outside and helped into the building. I never had to open a door and wonder where I might need to go. The staff were engaged and interested in how they could make my stay even better. Quite frankly, I was spoiled, and I enjoyed it to the fullest.

    Brilliant afternoon tea

    Reviewed by CRS111(Glasgow, United Kingdom) on Mar 08, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a fantastic visit to the Empress for afternoon tea while on a family holiday to Vancouver Island. Really nice food, fantastic and friendly service and very relaxing overall. Definitely recommended.