Beach Palace reviews
8888 TripAdvisor reviews
Best spring break!
Patricia V (Kansas City, Kansas) on Mar 23, 2024
March 2024 - Beach Palace did not disappoint! We enjoyed an amazing staff. We had the family suite and it was perfect. Beautiful ocean view. Room service in the morning and then off to the beach! Perfect for sand castle building and wave riding. The pool slide was perfect for our 5 and 9 year olds. Sunsets on the roof top and dinner topped off the day. We will be back!
Relaxation and Fun at the Beach
vangietam on Mar 23, 2024
Had an amazing time ! Little bit of a hitch w transportation due to Spring Break crowds , but I must say this resort is just right if you like the beach . We came for my daughter’s Spring Break and for my husband’s post surgery recovery w friends. My daughter and I swam at about chest level and dove down in search of beautiful conches. We easily dug them out under silky sand . Some were in good condition ( not perfect ) for taking home to decorate my beach themed sun room . Elizabeth the manager of PR ensured we had a great vacation along with her staff, Yosalet and Gerardo . The cooks are fantastic: Gabby at the breakfast buffet and the nice man at the Roof top bar for lunch . The best cocktails are served better at the roof top bar !!!! I wish we could have eaten at the buffet more for dinner ; my friends ( 2 other couples ) wanted to try the different restaurants. When we ate at the buffet for dinner during Caribbean night the food was fantastic!!!! I wish we ate there as well for Asian night for a lot more variety to sample than at the Asian restaurant which took longer to get the same quality of food but not the variety of the buffet . My daughter remarked that the food at Palace is definitely better than at the RIU judging from her experience last Spring Break w friends; on her behalf I must say that Palace is vigilant to food allergies . My daughter has a nut allergy , and when we went to another resort in the Dominican Republic last year she suffered from anaphylactic shock because of walnuts in her ice cream when she ordered straight vanilla. She could have died if we didn’t inject her w an Epi pen. Thanks to God my husband is also a physician to better monitor her. We are looking forward to the grand opening of Palace resorts in Punta Cana as VIP members ! Last , the Spa … my favorite is Griselda . For my VIP membership complimentary 25 min massage she didn’t skimp and was very good and balanced . I wish she did my massage and facial later on , but she was off that day so I got a ‘mediocre/ just okay’ one; I didn’t complain until the manager , Nidian approached me . Then I told her that my facial and 2nd ViP complimentary massage was disappointing. So before I left the resort the manager offered me a complimentary 25 min back massage with Griselda. I got on the plane going home very relaxed . Super sweet of her !!!! They really try to make your vacation an enjoyable and relaxing experience here. If you ever encounter issues please go directly to Public Relations early on like I did. So if you asked me if I’d come back to this resort …? Definitely YES!!!!!!!!! I visited the Moon Palace for a day . It’s very nice as well with better pool entertainment, but if you like a beautiful beach area w blue green waters then definitely book the Beach Palace .
Just ok!
Sally E on Mar 21, 2024
Here is my review from last week! The hotel is run down, needs a major upgrade but in a good location. Close to airport and shopping. No reservation system for restaurants! If you are not downstairs waiting at 530pm you won’t eat until after 10pm. Wait time for food even if you get a table is min over one hour. One nightwe waited 2.5 hours for food to come to table. Food was good at steakhouse. Coffee shop was really good! Ice cream coffee, crapes all so good! Everything else was just ok. Room service was good and not bad wait times. Beach is so blue and beautiful but really rough and dangerous for swimming. The buildings next to beach palace are abandoned and creepy! Entertainment was great. Rooms were big and we had an end unit with a massive balcony facing the lagoon it was beautiful! The whole presentation - timeshare thing is a scam and waste of time. Resort credits are also big scam and can’t buy anything with th m without paying more money. Wouldn’t return but we did have a great!
Fantastic Beach vacation!
Melanie S (Edmonton, Canada) on Mar 20, 2024
Great resort, small but lively with great amenities. The food was excellent, the spa was fantastic and the staff were outstanding! Especially Javier at the beach bar and our pool concierge Jesus! Highly recommended for an ideal beach vacation!
DONT TAKE THE MEMBERSHIP!
pamelat965 on Mar 20, 2024
The Hotel is great but the membership is a real SCAM! They dont abide by their contract and they can't match the price as they sale. They show you that you can save a lot and show you weeks at $1800 but once you get home, the rates are in US and they aren't competing with Sellofvacation. Why am I paying a membership if I have to find my own flight and hotel and I have to pay for checked bag and it is more expensive at the end that if I purchase on any other site without all the headaches. They aren't helpful at all and took forever to fix a bug they had for referal on their website and won't make up for the lost time. We tried to cancel and they dont want to reimburse us even if they can't match the price. They are blackmailing to charge more money. so disappointing.! Was expecting way more from people pretending it is a high end hotel chain.