Occidental Costa Cancun

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 9432 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Very bad customer service

    Reviewed by linochepe() on Nov 29, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    The only issue and most for me was the extremely bad customer service. I was charged 50% prepayment in Barcelo.com then the Hotel forced me to pay again the prepayment and the remaining amount. The hotel is nice, rooms are okay. The food is not bad. Only the buffet was open, no other restaurant open. I would not stay in the hotel again and do not recommend it.

    Finally just me and the husband

    Reviewed by 28marshad(Calgary, Canada) on Nov 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    So during covid times, I really felt the cleanliness, the chance to be above all was achieved, our a/c stopped working and they sent us to another room. Omg.... beautiful. The food was amazing, with options and quality. The beach was ok.

    Over the moon in Cancun

    Reviewed by Carol D(Region of Waterloo, Canada) on Aug 29, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Good resort. Good entertainment. Good food. Don’t know about the drinks we are non drinkers. It’s true the beach area is not the best. Felt safe both on and off resort. Met lots of Canadians and Americans.

    Loved our time here

    Reviewed by cynthiasT9631YN(Tucson, Arizona) on Aug 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Me and a couple friends went for a bachelorette, and we loved it here. We got food included which was a great choice, didn't have to worry about food. And they had shows in the evening and a bar on the beach. All the employees really took care of us, from the dining staff to security to bar tender. One night, a drunk guest was being disruptive and rude to us, and the bar tender kept an eye on us and him and made sure to call security when needed. Shout to Cesar borragon and our bartender whom we drunkenly nicknamed Luis.

    We enjoyed it but...

    Reviewed by travel2476u() on Jul 30, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This was our first all inclusive and i'll list pros and cons of this place PROS: Food (book the restaurants, amazing) Staff: super nice and friendly. ROOM: BIG and cozy. Pools: Great, big. #Drinks: almost always great. Throw them a couple of bucks, they deserve. Entertainment: sure, most of it was corny but very nice and fun. CONS: FREE Shuttle service, they dropped us off at other Occidental in Cancun(like we would know there were two far from each other and had to pay for taxi to this one) Booking: They charged us twice and had to fight to get charge taken off. Beach: Not really there. small. Room: large but old looking from 1970s. In the end, the staff, food, and entertainment made this trip great. Would I go again? hmm. I might try some others in Cancun.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Rooms

    Rooms-3

    Service

    Service-4