Catalonia Riviera Maya Resort & Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

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    What to expect (based on 12393 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    BED BUGS - stay away

    Reviewed by Joc1976(Okotoks, Canada) on Dec 09, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We woke each morning with new bites during our stay and saw the same bites on multiple other people throughout the resort. We suspected bed bugs and have had it confirmed by an exterminator since being home. They are now in our house and it’s a nightmare. We were in the Privileged Section. We saw multiple mattresses being removed from rooms during our stay and now know why. Do not book at this resort. Do not waste your money. We have contacted the resort upon confirmation of bed bugs and they have said that there were no reports from us or anyone else of bed bugs and ignored us. We spent a lot of money for a ruined vacation and are spending a lot of money to try to get rid of this nightmare in our home. Our family Christmas is ruined, my daughter is so disappointed we can’t put up our Christmas tree. Please heed my advice and book elsewhere.

    Top 3 vacation of our lifes

    Reviewed by Alexander A() on Dec 09, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed for 2 weeks and loved every minute of it. Excellent service by the personnels, fresh and clean facilitys. Good food, loved the breakfasts and the Maloo bar with fresh fruit juices. Nice with various types of restaurants specially the Ayami restaurant with the teppanyaki show and the Creperie for the evenings. Fun activities at the pool area. The extra bonus point: We got engaged on Tulum Beach and the hotel fixed us a romantic dinner the same night on the terrace of one the restaurants, they also fixed our room with flower decoration and champagne. We will soon be back for our anniversary. Something for the hotel to think about: When we travel for 12 hours and come from a Nordic country where you need heavy clothing between November and February because of the cold weather and we get to the hotel where its very hot and people are tired, try to plan in a head for the guests arrival so the check in goes smother.

    Excellent Hotel

    Reviewed by rebeccaholmes2019() on Dec 09, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great variety of food available and friendly staff. The hotel is clean and there are plenty of activities to do to keep you busy. The location is ideal for trips to tulum, plays del carmen and any of the theme parks.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Noise pollution!

    Reviewed by Kkn42(London, United Kingdom) on Dec 09, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    This is a beautiful location with pleasant amenities and rooms. BUT the noise level from the entertainment staff at the pool is actually at a level damaging to hearing, particularly for children! After repeated requests produced no response except a suggestion to report the issue to Puerto Aventuras Security, which is ridiculous, since the hotel is responsible. If you are looking for a relaxing and serene holiday, this is not the place, since they seem to think that everyone wants to live in a disco.

    Individual ratings:

    Location

    Location-5

    Service

    Service-2

    Celebrating at The Catalonia Bay Riviera Maya

    Reviewed by nottinghammaid(Coquitlam, Canada) on Dec 09, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great...a wonderful place to stay, friendly and polite staff, very clean and fun resort. Easy to get around and safe place. Lots of fun places to eat..we loved the Creperie and Icecream Bar, Fresh juice bar too.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4