Dreams Sands Cancun Resort & Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

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    What to expect (based on 8571 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    WONDERFUL TRIP!

    Reviewed by kaitlynw930() on Sep 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I thoroughly enjoyed our stay at Dream Sands. The beach was fabulous, the pools were warm, and there were many restaurants to choose from, but The Goucho Grill was by far our favorite. We also had a very relaxing afternoon at the spa with wonderful massages by Liz and Isabella. Additionally, all of the staff were very kind and helpful!

    Highly Recommend, amazing staff!

    Reviewed by ZJones110() on Sep 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Overall loved our stay! You are treated like royalty as soon as you get to the entrance. We were greeted with sparkling wine, had our luggage taken to our room, and given a tour of the resort. The beach is one of the cleanest in the area (we walked on the beach for a ways past the neighboring resorts.) There was never a long wait for any of the restaurants or bars and there was so much variety of meals to choose from. Goucho was our favorite! Incredible staff! The entertainment crew was so friendly and and always created an inclusive environment with a wide array of different activities. We took Spanish lessons with Jennifer, water areobics with Charlie, played beersbe and volleyball with Sabrina and Osvaldo, and went to several night shows hosted by Jose who also was our consistent photographer. They remembered our names and always made a point to check in on us. Oscar who bartended the lobby bar in the evening was fantastic! He was there every night of our stay and remembered our names and our favorite drinks. He is so friendly and always had a great attitude - was absolutely our favorite bartender in the resort. Highly recommend!

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    If you are on the fence about staying, definitely do! We couldn't have had a greater time!

    Reviewed by lizagarr() on Sep 21, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Okay, I'm gonna try to keep it short: We had the best time ever! First of all, as soon as you walk in the view from the front door is incredible! I was definitely thankful that they are taking all of the COVID precautions. Our temp was taken, we had to wash our hands/use sanitizer and they took our luggage to sanitize it. This was my first time staying at an all inclusive and omg this place was the best! The food was great, you have many options to choose from. THE STAFF: RICARDO AT THE SWIM UP BAR IS ONE OF THE SWEETEST MOST ATTENTIVE HUMANS EVER, HIS SERVICE WAS INCREDIBLE! JOSE AND JENNIFER FROM THE ENTERTAINMENT ARE INCREDIBLE!! THEY ARE EXCEPTIONAL AT THEIR JOB, SOO SWEET AND SO MUCH FUN! They make sure to include everyone in the games and activities of the days which are a blast. Also, there was the loveliesttt server at the bar, LAURA, she just warmed my heart every time I talked to her, she was so attentive and wonderful! Our experience was amazing, we laughed so hard we were in tears. We danced. We ate, loaaads. We enjoyed the shows, the games, the beach, the drinks. The swim up bar was my favorite spot lol. I raved so much about this place on my social media I got a couple people asking me about it & two separate groups booked a trip with Dream Sands! I can't wait to come back.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Alberto Centurion, fantastic waiter at World Cafe

    Reviewed by Jennifer G() on Sep 20, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We went to Dreams Sands, and our waiter Alberto Centurion made our vacation even better. He remembered our names and our drinks, and was always there with refills and to help with whatever we needed. Thanks Alberto!

    We wanted to run away

    Reviewed by Christie P(Beaumont, Texas) on Sep 20, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    My friend and I had the opportunity to run away for a bit. They were having a wonderful deal on this resort so we went to it. The food was ok, the people were friendly. It is a great place for kids and families. We had fun there. Roger the guy running the Hobi-Cat was phenomenal. He was nice to talk to and even took us to a little spot to snorkle. The only issue we had was when there were bugs in our room. I noticed them and we went down to VIP services (my friend is a VIP member) and we got handed off to another VIP CSR and he said he would call someone to take care of it. NP. 20 minutes later my friend realizes she forgot her glasses at the VIP table. She goes down there to mention that we haven't seen anyone or heard anything. He said he would take care of it. So after an hour we both go down there and he actually said that someone had been up there. I explained that i was there the whole time and no one was there. He then goes to the concierge and we explain the situation. He went up and he changed our room for us. That night we got turndown service which was nice.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Service

    Service-3