Panama Jack Resorts Cancun

4.0 star rating

Quality accommodation with a variety of facilities and services.

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    What to expect (based on 10361 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Great place to stay love the hotel and all staff members

    Reviewed by beachbay025(Southampton, Massachusetts) on Sep 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our 5th visit to this resort. We were there from 9/4 thru 9/12 and I just booked again for Jan 4th that's how much we enjoy the hotel. The beach is very spacious plenty of huts and beds if your prefer. The hotel is fabulous, staff is very friendly Shout out to Rosalio, Abel, Esmeralda, Fermin from the Deck 74 restaurant always friendly smiles and can't do enough for you. We had our corner room on the fourth floor ocean front which was spectacular 2nd time in this room. The restaurants are very good our favorite was the Italian which was being renovated however they used the Sunset restaurant space until renovations are complete. The lobby bar is great, Roberto. Jesus, Leopoldo, Luis, and our favorite waitress Jeni are the best. My husband and I would highly recommend this hotel.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    Amazing!

    Reviewed by TheMaines(College Station, Texas) on Sep 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The Panama Jack Resort was absolutely amazing, and I can't even say enough about the quality of the resort and the staff were wonderful! We stayed in the Jr. Suite Beach front, with swim out and it was incredible. The resort staff were absolutely amazing, friendly, and definitely take the extra step to make sure everyone is enjoying their time there. Gerardo (Gerry) on the 6th floor was so nice, very informative, lot's of knowledge about excursions and things to do, and what our options were. There were only 4 restaurants to select from, but they were all delicious. Ventana?s had the best breakfast buffet in my opinion, lots of choices. The At Sunset restaurant, was beautiful, with a great view and the food was amazing. Our Waiter Edgar was super awesome and took such great care of us. The only bad thing was we had saw a flyer that said "all you can eat lobster on Monday night for an extra charge which was fine with us since it was our anniversary dinner but, it was really on Sunday night. We missed it and brought it to the manager's (David) attention but he couldn't do anything even though the flyer provided the wrong day. If you are looking for a party place, I wouldn't really recommend. They do have games and fun activities during the day at the main pool and live entertainment in the evening. My husband and I were looking to relax and spend quality time together and at Panama Jack Resort that's exactly what we were able to do. Thank you for a wonderful vacation!

    Extremely Rude

    Reviewed by Kimpost92() on Sep 10, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    My husband and I booked a stay at Isla Mujeres but wanted to stay in Cancun for one night. We took the ferry over and stopped by here to look around and see if this was a place we wanted to stay and were demanded to leave even when we tried to explain the purpose of our visit. He basically pushed us out the door. We will never stay here with how rude this man was to us.

    Beautiful hotel! Great for family.

    Reviewed by Yari T() on Sep 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I love the hotel, is great for family vacation. All the food is delicious and the staff is very friendly. Beach is right in front, it has 2 pools and a pool area for the kids. The only thing that I didn't like is a little boring at night. The only place to hang out in the hotel is in the lobby bar because there is not disco or something. If you want to party you need to go out of the hotel but I didn't like outside because there is a lot of people trying to sell tours and stuff.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Short Vacations

    Reviewed by Alfredo-ZGC(Arequipa, Peru) on Sep 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our time in Panama Jack was unbelievable, we felt in love of the hotel from the first day, the rooms, the beach, the food, everything was perfect. Staff were very kind in every moment. We would love to come back for our next vacations.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5