Panama Jack Resorts Cancun

4.0 star rating

Quality accommodation with a variety of facilities and services.

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    What to expect (based on 11134 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Awesome stay

    Reviewed by carolb0329(Atlanta, Georgia) on Sep 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our third trip to this resort. Never disappointed. The resort is great but what really makes for a great vacation is the staff. We had fantastic service from Kevin, our beach butler, BIg Mac, Jen and Daniel around the pools and at the beach. The restaurant is great with Gabrella, Jose, Miguel, Able and Yarey helping to serve any way they can. The Italian restaurant with David and Luis was amazing. The Food was great and the service was outstanding. The 6th floor lounge was a pleasure to go to for a great drink made by Rigoberto who always had a smile. And we can not forget Jose at the lounge bar and his coworkers who always made us feel special and always knew what we wanted to drink. We do not know the names of the staff that took care of our room, but they did an outstanding job. Even tho Camp Jack was not operating, the girls were amazing and kept our grandkids busy with daily activities that they looked forward to each day. Pool Volleyball was great!!! The resort is smaller now with the covid, but you are made to feel special in every way. We will be back and recommend this resort to anyone. Thanks Panama Jack!!!

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    The Staf work with the heart

    Reviewed by 438yuliethr(New York City, New York) on Sep 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Sept 20 to 24/2020: We stayed at the Panama Jack Cancun hotel and enjoyed all the Restaurants. Buffet Ventanas, Casa de la Rosa Restaurant waiter Faustino, he was so nice, Viaggio Restaurant waiters Luis and Max, Manager David. The food by chef Gabriel and Vero was high quality, delicious, and have wide variety of dishes. All the staff was amazing and they never say not, when we ask something they said "Let me get it". They have all the security protocols for covid19. Thank you guys. Blessings to you

    The people make this resort

    Reviewed by briannamO4671QD() on Sep 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have stayed here twice and both times the staff have been amazing. Ana and Mauro with Camp Jack did 2-3 great crafts/ activities with the kids daily. (Even came to find us at the other pool!) We also love Miguel in the buffet. Jen, Big Mac and Daniel made sure we had everything we needed poolside. Housekeeping is fantastic. The waiters in Casa de Rosa were very attentive. The resort is smaller but they truly make it personal.

    Awesome

    Reviewed by joshuamP2925HJ() on Sep 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The following staff was great Miguel in the restaurant Big Mack,Jen and Daniel at the pool Kevin supervisor Anna and her helper that do the kids activities These people made the trip worth coming back

    Wonderful Stay

    Reviewed by 351tracyg(chicago, United States) on Sep 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My friend and I took an impromptu trip to Cancun. We are flight attendants and fly standby so it is difficult to plan ahead for our stays. I found the Panama Jack resort when I googled resorts near me in Cancun. They had great reviews. I decided to book two nights and I’m so glad I did.The room was spacious and very clean. It ended up being Mexico’s Independence Day. There was a wonderful celebration with delicious food, great entertainment and fireworks. The second night they had a fire twirling group that was great. The resort is sparkling clean and are doing a fantastic job during the Covid outbreak by taking temperatures before entering and having sanitizer available in many locations throughout the resort. The beach area is perfect and plenty of lounge chairs to relax in. The staff goes above and beyond to make your stay perfect. This was my first all inclusive and I now want to go back as soon as possible. I even got to see baby turtles make their way to the ocean my last night there. The worker did a great job keeping the turtles safe and letting us see the amazing event. I was Leary staying at the resort since I had never been to an all inclusive but it was perfect. No hidden fees and room, food and drinks were all included. I’ll be back soon! Thank you Panama Jack!