The Grand at Moon Palace

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 10175 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Best vacation I ever had

    Reviewed by bsmothermon(Hernando, Florida) on Sep 29, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This is a magnificent property with beautiful and spacious rooms. The staff works hard to make sure your stay is perfect. You have a large variety of pools and the water park for the kids is great. All but one of the restaurants was great. At JC steak house the service was poor the the food was very poor. At the present time the resort is only about 20% of occupancy. The transportation is great, and you need it to get around the resort, it is so large.. I recommend you take advantage of the specials they are offering due to the virus. All the staff wear masks at all times and they are constantly cleaning.

    The jade

    Reviewed by GlobeTrotting137749() on Sep 28, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The jade is the best restaurant at the Grand food, quality, drinks. Must try (ginger tonic) large menu beef, chicken, seafood. Great selection of rolls. Everthing is delicious. The service is top notch osvaldo best waiter all the staff is wonderful. Clean and great decor.??

    Great spot for children

    Reviewed by SissyVan(Bonita Springs, Florida) on Sep 28, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Due to its large size, we enjoy Moon Grand but we really would like it better if they would set some pools aside just for quiet adults. They claim "Unique" Day Club to be for adults, but the music is crazy loud and head-banging suitable for 18 year olds and their buds. Not our thing. The nicest pools are all open to children and when we see diapers in a pool we get out. Oh well.

    Go to the library!!!

    Reviewed by cmudri(Howell, Michigan) on Sep 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I would give this bar 10 stars if I could! Pita and J Luis were phenomenal and made our night one of the best experiences we’ve had at palace resorts in 6 years! Pita was full of humor, bar tricks and was totally invested in conversation. The two bartenders complimented each other very well. Drinks were great and the two sang happy birthday to my husband. I had mentioned that I failed to tell anyone at dinner that it was his birthday and they totally saved me with that. Kudos to palace for having such amazing staff as these two, we will definitely visit the library again before we leave just to visit Pita.

    Amazing

    Reviewed by tosham501(Mount Vernon, Indiana) on Sep 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I arrived on Friday for our second stay at Moon Palace. The service has been absolutely amazing. We attended the Mexican Dinner and show last night at El Pueblito. Again, the service was second to none! Enrique and Mercedes were by our side through the whole dinner and show. Enrique explained how the dinner/show worked showing us all of the stands and offering us recommendations. Thank you Enrique (Banquet Team)!!!!