Hyatt Zilara Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 9649 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Absolutely wonderful experience, time after time!

    Reviewed by FroggyJ(SC) on May 08, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Having been to this hotel on several occasions, we can certainly say that they maintain the highest of standards regarding guest relations of every kind. A beautiful hotel with perfect ocean views from every room! The only place we choose to visit in Cancun! The staff are wonderfully attentive to your every need. The cliche “Your wish is my command” actually exists here! They make every guest feel as though they matter the most. The housekeeping staff keep the guestrooms exceptionally clean, and perform a turn down service in the evening. There are so many wonderful staff members that stand out in their job performance, namely, during our latest visit..Ivan, Angelaeloisa, Ligia, David, Daniel, and Fernanda, who everyone knows by the end of their first day: and in the food service areas...Carolina, Luis, Jesus, Paola, Brayden, Jimena, just to name a few....ALL of the Cafe staff,morning, noon, and night... and poolside services by Reyes, Isai, and Abimael. There will always be standouts that will become your favorites, and they REMEMBER you when you come back! Yes, we heard “Welcome Back” from several people just during the first few hours! As most everyone who has experienced a stay at this hotel, the personal service and attentiveness made us feel like we were the most special guests there! They have an exceptional laid back atmosphere that especially appealed to us as we were past due for a rest and relaxation type vacation. The hotel also provides live nightly entertainment including themed dancing, magic, and acrobatic shows with a casual vibe while providing even more activities and entertainment after the shows. The food has always been outstanding, in my opinion. A lot of options are offered for various appetites and they take great care in asking if you have any food allergies with options available to your particular preferences. They strive to provide whatever you want, even if it is not specifically on the menu. Their COVID protocol was impressive in that you recognized right away, both physically and literally, the efforts put forth to keep everyone, including themselves safe. Lastly, and personally for us, I was made to feel safe on the property. We never felt uneasy at any time during our entire stay. Yes, we HIGHLY recommend this place!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-4

    Incredible Time in Paradise

    Reviewed by Narek H() on May 08, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Wow! It’s hard to put into words how wonderful our experience at Hyatt Zilara Cancun was. From the moment we checked in the hotel connected us with Ingrid who made sure all our needs were met throughout our 8 night stay. Ingrid truly went above and beyond in making sure we had everything we needed to fully enjoy our stay and know what was going on in the resort. There were a few different dining experiences that we really enjoyed including the Teppanyaki at Asiana which Ingrid highly recommended. You will need to reserve seating in advance so make sure to do so early on in your visit. We mainly visited Spice which was the buffet style option near the center of the resort. The food was very good but the staff was phenomenal! The Manager Marcos and the Hostess Paola always greeted us with a great big smile that you could even see through a mask. The staff at Spice from the front desk to the servers truly made the experience exponentially more enjoyable. Being an All-Inclusive resort there are always servers running around asking if you need a drink and they were all certainly on top of everything. Abimael was one of our favorite servers. He would constantly checking up on us to make sure we were ok or if we needed anything else along with the other servers. If you are looking for activities outside of the resort there is a room near the lobby with a Discova Tours sign. Hector helped us plan two incredible trips to Xplor and Isla Mujeres. He gave us all the tips and info and great insight on how to enjoy our experience to the max. We’re really going to miss our time at Hyatt Zilara on the beautiful beach. Thank you to all the wonderful staff for helping us enjoy our time to the absolute fullest.

    Perfect in every way

    Reviewed by Dana F(Glenside, Pennsylvania) on May 08, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My boyfriend and I had an amazing trip at the Hyatt Zilara in Cancun. The property is super clean, the views are stunning, food is delicious and the staff goes above and beyond for their guests. David greeted us every morning, put us in gorgeous cabanas and made our experience at the pool absolutely perfect everyday. There’s a pool party every Friday and it’s so much fun! Memo our waiter at Maria Maria was incredible. He suggested and had us sampling some of the most delicious foods on the menu including a flaming fire dessert that was out of this world. Memo was such a pleasure. We made sure to request him as our waiter for our last dinner too. Jesus in Spice was also one of our favorites. He’s so friendly and so accommodating. We enjoyed starting our day with Jesus for breakfast. Truly though, the entire staff is phenomenal and always have a smile on there face. I can’t say enough about this place. We will definitely be coming back!!

    Amazing Service by Amazing People

    Reviewed by Gvbrogan(Round Rock, Texas) on May 08, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    While the resort is a great all adult/all inclusive what makes it stand out is their staff. They are always willing to assist fulfilling your every need and do so with a very pleasant "can do" attitude. While all the staff conveys this positive attitude about pleasing the guests and making every encounter a great experience there are a select group that goes above and beyond the other staff. These individuals are David and Ivan the pool concierges who go out of their way to see you are properly accommodated in the pool or beach area. Reyes is a beach/cabana drink waiter. He not only serves the drinks but comes by often to insure your drink needs are met. Such a pleasant person and a great ambassador for the Hyatt Zilara. Room here are clean and "living is truly easy" when you visit here!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-4

    Vacation

    Reviewed by Seamonster425() on May 08, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Loved it the spa and massages were great thank you so much loved it.. super nice staff good location clean perfect everything about it thanks thank u thank u. Best I’ve stayed at so far in Cancun pool the spa was amazing

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5