Secrets The Vine Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 11118 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Secrets the vine Cancun

    Reviewed by Sharon R() on Mar 25, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    After a tour in South America,I was 2 days in this hotal Was perfect!!! All the people thats work here wea amazing anf friendly!!! Thank you about the perfect vacation!!!!! The food are was very good, the room amazing!

    Excellent place to relax!

    Reviewed by Bonnie B(Grand Rapids, Michigan) on Mar 25, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Just returned from 8 days at Secrets The Vine. The staff was great - one of the most attentive of any of the resorts I've visited. Eduardo in the Buffet was great and saw we were always well fed! The rooms, pools, and grounds were all lovely. Restaurants offered varied menus and very good food. Would definitely recommend to anyone who wants to get away and relax.

    Wonderful!

    Reviewed by Goldfive(Winston Salem, North Carolina) on Mar 25, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I read a lot of hotel reviews before I booked Secrets and appreciated all the feedback. We were extremely pleased with our choice! The junior suite was spacious with a very large balcony to enjoy the view and the full moon. Other family members stayed in an ocean view with two doubles room; it was a little small for three people, and the view from the 10th floor was not as good. I would recommend asking for a higher floor. The pool areas and beach are beautiful! The service and quality at the coffee shop is outstanding (you can order a latte to take with you to watch the sunrise on the beach). All of the servers at the beach and pool were so accommodating with drink orders, especially Roberto. Four of us took advantage of the morning yoga sessions, and we were very impressed with the instructor, Steve Frank, from Chicago. We dined at all of the restaurants. We loved Olio’s, Dragons, Saltwater Grille for lunch, and Market Cafe for breakfast. I know others have been pleased with the Italian restaurant (Nebbiolo’s); however, that was the only restaurant we experienced terrible service, and the food was just okay. It appeared to me to be related to our decision not to order a bottle of wine with dinner that night (we did other nights). The waiters seemed irritated, and it went downhill from there. We did receive wonderful service at all the other restaurants. If you are willing to eat an earlier dinner, you will avoid a wait. We had a party of five, so went to dinner around 6:45 and never had an issue. I noticed longer lines later in the evening. I know others have commented that the time share was a hard sell; however, we arrived after 5 pm after a long day of travel, and when we told the representative we were just not interested, we were not asked again. We had a wonderful time, and would recommend this resort highly!

    One of the Best Secrets

    Reviewed by theresa_cn(Appleton, Wisconsin) on Mar 25, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Comfortable and upscale resort. Very nice accommodations without being over the top. Good and plentiful food; the croissants and cookies available throughout the resort were delish. Friendly staff, especially the entertainment crew and in restaurants. Resort had some unusual activities like a kitchen tour which was very interesting. Salsa dance lessons, tequila tasting, and outdoor cooking with hotel chef offered guests opportunities to mingle.one if our favorite Secrets Resort!

    Magnificent Hotel

    Reviewed by 211aichae() on Mar 24, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was a part of our honeymoon. The service was super good. The suff was very helpful and great hospitality. They’re very professional. Also the food is soooo good. All the restaurants have GREAT food. We’ve got the all inclusive package and it’s so good and they have a bar is opened 24/7 in case you’re hungry in the middle of night. Now let me talk about the room. All the rooms have great view and sooo clean and big. I so recommend this hotel if you’re going for a honeymoon, friends or even family trip. Again all the stuff are really friendly they make you feel like you’re home

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