Turquoize at Hyatt Ziva Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 8509 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    So close to perfection

    Reviewed by ALPMA(Boston, Massachusetts) on Sep 20, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Before I get started, a little about me. I like nice things, I love to eat and I love to drink. The property grounds are stunning, absolutely gorgeous views and the overall resort is perfectly laid out. So much outdoor space to enjoy the beautiful scenery. Grade A+ We were in the torquise tower. We had great service from check in to check out. I highly recommend the tower. There was great water pressure, comfortable beds, beautiful views and the private Butler was a nice touch. The in room IPad was very easy to operate and had some neat upgrades such as pillow options and aromatherapy. We also enjoyed the balcony jacuzzi, which was very nice. My notes to the staff before arriving said we were staying for anniversary. Unfortunately nothing was done until the last night. This was after I had to remind three different employees. That was really my only issue with the tower. THE FOOD Overall I feel the food was average to boardline below average. Room service in the tower was by far the best of all the restaurants which is kind of sad considering all of the restaurants provided at an all inclusive. Habaneros This was our daily go to from lunch or an afternoon snack. Do yourself a favor stay away from the dinning area and head right to the barstools. Make sure you speak with Raul and Alejandro they both make the best margaritas in cancun. (Remember small glass but get like 10 of them) The lunch is a little bland but I recommend the chicken tacos and if you like hot sauce throw some habanero on them. My wife loved the shrimp tacos as well. Again I can’t say enough about Raul and Alejandro they made our trip very special. Grade A+ The Moongate Wonderful experience, we even went to this restaurant twice. Make sure to ask for Antonio, he was fantastic. My only knock is the tables are straight so you can’t sit as a group only in a long strait line facing the cook and not in a standard U shape that most Japanese restaurants utilize. Final Grade A- Lorenzo's Italian Restraunt If you are used to having wonderful Italian food this is not up your alley. As a matter of fact I would rate this food court Italian. Beyond bland pizza if you want to call it that, It was way undercooked and tasted like wet noodles. I’ve been around the world and this could take the cake as the worst Italian food I have ever had. Grade F Chevys Oh my! Stay away from the cheeseburger burger. Nothing but a strange looking frozen undercooked patty that we didn’t even bite into. The entire experience left me feeling sick. Left my food untouched and walked out. Grade F Trade winds Even on slow days your looking at an hour for breakfast but I will say the omelette and home made juices are off the charts. But give me a break; we are talking eggs. There really is no reason for a 7AM breakfast to take over an hour when there’s only a few parties inside. I also noticed a slight odor while sitting inside this restaurant. We tried our luck and went back for dinner and I ordered the steak and it was not edible. Grade C+ but again the omelet is amazing. El Mercado Never went into this place because we don’t do buffets, especially in large resorts. Final Grade N/A Tres CerveZa's This is a great place. We arrived on Sunday so watched a lot of football and played some pool. If your there on the weekends they have some great live music. I highly recommend the chicken wings and nachos. See if Maggie is working; she is fantastic. Grade A Pasteles Sweets They had a variety of candies and treats inside. Not sure how long some of the treats had been sitting out for all to touch but they looked yummy just never indulged. Grade B+ Casa Cafe Only went in one time. It’s a nice little coffee shop but can’t Grade it just because I didn’t get anything. Grade N/A Saasil Bar Great little bar. Awesome mudslides in a small glass. May have been the best I have ever had. They also had some nice live Entertainment. Grade A Juana Margarita This is next to Moongate. Tequila was very good and I highly recommend it. Grade B+ 24 Horas Can’t say much about this place. We walked in around 1:30AM and it looked like the food had been out all day but I can’t confirm that so I turned and walked out. Grade N/A Booze If you want quality drinks I recommend ordering out of small cocktail glass. When I first ordered drinks they came in large glasses and the booze seemed very watered down with way to much mix and ice but with a small glass I had no issues and it actually tasted like an adult beverage. Final Grade B- The pools We visited all the pools on site. The pool by the larger beach was beautiful and very quiet. It was very clean. I highly recommend it. The main resort pool was also very nice but at the time of my visit I felt the pool could be cleaner. There were some times we notice something foamy floating and we’re told it was most likely sunscreen but still creeped us out. I did notice a foul odor coming from the swim up pool. Lastly hardly any breeze feels about 10-15 degrees hotter than all the other pools on the property. Check out the food truck near the pool that was fantastic Final Grade C- Our favorite pool was the Turquoise tower infinity pool. We spent about 90% of our trip at this pool. The views were utterly breath taking. The bar staff are wonderful. Irma would deliver buckets of cold beer or our drink of the day as soon as she saw us getting low. They also delivered food throughout the afternoon. My only negative on this pool is that it’s basically a non stop photo shoot. Be ready for constant selfies and serious picture taking. I’m all for taking pictures but it was hard to be in the moment surrounded by that the entire time. Grade A+ THE SPA The spa offered daily specials and we were able to take advantage. The facility was so tranquil and relaxing. The massage rooms were wonderful and the massage and facial we received did not disappoint. After our service we were able to use the spa for the remainder of the day. Grade A+ Resorts Grounds 5 stars Customer service 4.5 stars Food 3.5 stars Booze 4 stars Spa 4.5 Would I go back? Unfortunately I would say no. Not until the quality of the food is better. I hate saying that because I really did have a wonderful vacation, I left feeling relaxed and refreshed and the staff is pure class. I’m hoping they can work on the food because it really is a shame.

    Outstanding Vacation

    Reviewed by AnnieBartlett(Redondo Beach, California) on Sep 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    First time to Cancun and I could not have been more pleased with the experience. The Ziva is well run and the staff do everything to make your stay wonderful. Irma and Daniel at the Adult pool are exceptional and taking care of guests. My only suggestion is to remind your servers that you want your hot food hot! Sometimes they hold food to feed the group and it cools off. If that's okay with you then fine - if not just let them know at the start and they will make it right.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Beautiful Property But .....

    Reviewed by JUS L() on Sep 20, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Let me start with I have been to every Ziva/Zilara property there exist. The views at this property are amazingly beautiful. There is a smell on one side of the property. Overall, the staff was not friendly. Omar and Jesus, our pool waiters were amazing. Sofia in tradewinds was amazing. That's it. The breakfast and dinner at tradewinds was better than anywhere else, WHY. Roberto the concierge finally resolved most of our issues including a broken toilet, dirty swim up pool and furniture, the housekeeper removing our extra snacks that were given to us. The staff needs to attend (additional) customer service training. This property should be a 5, considering the beautiful views, however the unfriendly staff and basic quality/limited variety at the buffet make it a soft 3. This was my least favorite Hyatt Ziva/Zilara out of all of the locations.

    Individual ratings:

    Service

    Service-3

    Value

    Value-3

    The Best All inclusive in the Hotel Zone

    Reviewed by 643petec(Vancouver, Canada) on Sep 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I absolutely recommend Hyatt Ziva to anyone looking in Cancun. From checkin, stay,food,spa,pool,amenities,activities and checkout, this resort is the best. There is so much to do and the atmosphere is amazing. I am coming back for sure

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Great Hotel

    Reviewed by ArmeliaC1() on Sep 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    5 Star everything!!!!! Food. Entertainment. Rooms. Wait staff. Activities. This was my first but not my last time at an all-inclusive hotel. I recommend Hyatt Ziva Cancun to everyone! Come on and join the fun! Ask for Ernesto!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5