Gran Muthu Imperial

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 83 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Not a 5 star

    Reviewed by jasminimsirovic(Toronto, Canada) on Jun 04, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Lets start this review ! Resort checkin: upon arrival we were dropped off to front lobby and right away can see the amazing scenery, ocean from lobby , greeted with the friendliest staff and had our room ready within minutes . Room : our room was 9205 which was the upgraded ocean view ! The room was absolutely gorgeous , beds were extremely comfortable , rooms were spacious and clean , the view was outstanding and gorgeous . The only negative comment I have is , the maid took forever to clean our rooms . Our rooms were never stocked with coke / water and sometimes weren’t cleaned till 430-5PM. If you want a afternoon nap/ shower , good luck as you won’t have clean towels or anything . We had to beg the front desk to stock our fridges with what we want , also were forced to go to snack bar a lot late at night to fill up if thirsty ... how sad .Also our room had no soap all week ! They gave us a bath bomb and assumed its soap and we’d wash our hands with this all week . Food: the food at the resort comes close to a 1 star ! The main buffet was closed , forcing majority of our guests to go and eat at grand muthu next door ... that’s kind of sad !!! We know it’s slow session , but come on .... you could at least have the a la cartes open and feed us every evening in there ... especially for a 5 star !!!! Also they had no fries at one point and were feeding us hash browns ! Food was always cold and undercooked ... Drinks were phenomenal if made by Joan at the sports bar that’s the only positive aspect that came close to 5 star ... majority of the a la cartes were closed , everyone was forced to eat from a small menu at snack bar and live off that all week.. Pool: the infinity pool was filthy and dirty and had residue floating in it majority of the time . When we spoke to staff they stated it was people’s drinks spilled .. I believe it’s dirt / sun lotion build up and other filth . Entertainment : everything closes at 11:00PM and the resort has no nightlife what so ever . The shows are at 9:30 and end at 10:00 forcing majority of people to head to bed early. The resort also has no DJ / music and nightlife or dancing either . They expected us to pay 5cuc each and every time we wanted enjoyment which was either a pool party / club few Kms away from bus . Would I return ? Absolutely yes because the staff make your experience outstanding . I can’t thank Joan , Joan Ramon , Rogervis, llamy at snack bar and everyone for making the trip excellent . The grounds are breathtaking and well kept and feel highly luxurious . Management needs to take a control on their food and negative comments as everyone was starving and upset . That’s all ! Also be aware the chairs on balcony will break

    Very good Adults Only All Inclusive

    Reviewed by Karen B() on Jun 04, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We stayed the last 2 weeks in May and enjoyed this new (opened in January) hotel very much. We paid for an upgrade for a direct ocean view room which was great, but many of the standard rooms have an ocean or part ocean view anyway. The pools were great. Because we were there at the last half of May, the hotel was not busy being in what would e considered the start of the low season - this meant that some food and restaurant services were cut back, but still sufficient. The staff were very nice and willing to help when or if needed. Jasma works as the host during the pool activities as well as during some of the evening shows in the main lobby, which were fun and entertaining, and he would come by when he had a few moments to spare and talk with us about his family and work and our country (Canada) and his country - always an interesting exchange with him! The weather was good the first week with only a little rain, and the second week the same with some breezy days and nights. We are not fussy as far as food goes so we were ok, but after two weeks, trying make our buffet meals became a bit of a challenge. The Al a Carte restaurants were good for a break from the dinner buffet. We would be curious to return some day to see how this hotel is after becoming established - it is off to a good start! The shoreline directly on the sea-side of the hotel/pools is rock - the hotels’ sandy beach is about an approx. 5 minute walk from most places at the hotel - a short boardwalk leads to the thatch palapas and loungers and a beach bar.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Best holidays ever!!!

    Reviewed by Claudayss(Madrid, Spain) on Jun 02, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I spend 5 days with my husband in this marvellous hotel. Is a new construction so everything is beautiful ?? the workers are so kind!!!! Everyone taking care of us!!! The beach and playa pilar behind are perfect. We had a delicious paella and sangria on the beach with Cuban music, what else? I loved the flower decoration. I don’t forget Willi, a guy from cigar bar, he is a professional expertise about Cuban habanos. We had a relax time and I enjoyed so much from the mojitos. I recommend this little paradise 100%

    Solo female traveler

    Reviewed by 782filippos(Toronto, Canada) on Jun 02, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was my first time travelling solo but my second stay at the imperial. I stayed at the Imperial from May 24-31, my room was in building 9 ground floor ocean view. Great room with very comfortable bed. Shower pressure excellent and always had hot water. Everything worked great in the room. Housekeeper was friendly accommodating and always made sure I was comfortable. The capacity of guests was very small so there was only the beach buffet serving all meals which had a variety to choose from. The resort beach was nice but most days was rough water so you weren’t able to go in ocean. I took a cab to the beautiful pillar beach. Cab cost me 12 pesos to and from beach. The water was warm, sandy and absolutely gorgeous. There was a restaurant if you wanted to have lunch. You had to pay 2 pesos to rent a lounge chair. It was totally worth going to this beach! Great entertainment! I didn’t stay out too late and usually returned to my room before the entertainment but the few I saw were really amazing especially the pool synchro dancers. Beach bar was nice to change up from the buffet. I have to say I always felt safe, relaxed and the staff at this resort were exceptional special thanks to Robert waiter at lobby bar, thanks for the nice conversations, all bellboys special thanks to Raudal and Kevin. Marcela (not sure of spelling) waitress at beach buffet, housekeeper building 9 ground floor can’t remember her name but she was wonderful. I can go on and on about staff but being alone they made me feel comfortable and safe. I will definitely come back to the imperial!

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Imperial in May

    Reviewed by CHASCO6900(Barrie, Canada) on May 31, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We returned from this resort about two weeks ago. This is a new resort and the fixtures, furniture , tables, chairs are all in great order. We arrived at the resort in the late evening hours. There was a rather large group of people who had travelled from Toronto to this resort Check in was not an issue . We received a standard oceanview room , however we had paid for an upgraded one. This was corrected when we returned to the front desk. The room we had , was a suite and it was one of the nicest rooms we have ever had in Cuba. Two rooms , double sliding pocket doors. Very nice, no issue sleeping , AC worked well. The view of the ocean was fantastic. Never an issue with hot water . The room was well care for , mini bar stocked daily. The pools are very pleasant. There are three pools, quite warm the water was in the pools. The infinity pool was very nice. It was the most active pool and with any resort at 5 pm it gets a little loud with some of the patrons .No issue finding a spot to call our own for the day. There was pool bar service , they checked in periodically with you. We really enjoyed the beach. Water shoes needed , but there is lots of sandy areas in the water . We found the beach very nice, yes it is off to one side of the resort. If you like the beach don't get a room in building 9 it is the furthest away. The water is calm. We did take a kayak out which you can get from the aquatics centre. Thank you to the beach waiter he was wonderful in keeping us taken care of with drinks. The resort was far from capacity the week we were there. We ate a few lunches at the snack bar. Ham and Cheese and papas fritas. Thanks to the morning crew for making the great cappuccinos at the snack bar The buffet for breakfast . It was not busy no issue getting freshly made eggs and crepes. Thank you to Lisandra and Yanet for taking great care of us in the morning. Most mornings Mango was one of the fruit offerings .Due to the low occupancy the buffet was not open for lunch. The beach restaurant provided a buffet for lunch. We always found something to eat at the beach restaurant the few days we ate there. The Seafood a la carte was fine. We did not get a reservation for the international as it was only open the second day and the day we departed . We did attend the Chinese a la carte twice , Try the won tons they put a nice spin on them . The deep fried ice cream for desert. The service in the a la cartes was really good . We dined in the buffet two evenings , i had the fresh made pasta both evenings and that was enough for me. The pasta was good , great sauce with my added heat brought from home. Service one evening was a little tardy. Through customer service we booked the surf and turf. Now there is an extra cost to this . We had this in our room .The bottle of red wine purchased was fine . The service from Angel was fantastic . The set up and decorations were fabulous. However the food barely a passing grade. The beef and we have been to Cuba enough times . We have received a nice 6 oz cut of beef one time at a resort for extra $$. The beef for this dinner was the beef you could request in the buffet. We really our special dinner .If the food was better it would of completed the evening. The final day we were there Friday , they put on a pig roast at the beach restaurant with all the staff coming to join in . The Churros were fantastic as was the pork. A live band topped it off. This was a nice touch. Evening entartainment was done in the lobby . Here we discovered Spanish coffees . Ask for one. We enjoyed the entertainment in the lobby. We thoroughly enjoyed this resort , we had no issues with some parts of it not being available , it made for a relaxing week. The staff at this resort were exceptionally. We had a couple of service concerns but overall the staff treated us well. Thank you to them.

    Individual ratings:

    Location

    Location-4

    Rooms

    Rooms-5

    Service

    Service-5

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