Gran Muthu Imperial

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 186 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Wonderful people

    Reviewed by 143darlenec() on Nov 12, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Just got back this weekend. Check in fast effective The rooms are nice and clean. The washrooms are large and the showers are great hot water everyday and pressure: the only issue ours leaked. Food: I was pleasantly surprised mornings breakfast were very good lots of Choices the bacon was not cooked but ask the grill people to cook it while your eggs are cooking. Bread was the best; fresh juices and yogurt Lunch was good and the snack bar food was good ask for the Cuba sandwich yummy Dinner most days was the same as lunch menu most days so we would change it out and go to the snack bar. AL a carts not impressed Bar service was the best by the pool Jennifer and Abdel were amazing We paid 78.00 CUC per couple and we got 3 beautiful platers of food and champagne in the gazebo, one night another night lobster and steak dinner and breakfast on the beach all 3 with the best service, Highly recommend it very romantic would do it again The beach is really not nice but I heard they will be working on it come the spring. But go to Pillar beach it’s beautiful Would I return yes, been to Cuba 15 times and this was one of the nicest resort. When the beach is done it will perfect.

    Will definitely return!!

    Reviewed by Jamie H() on Nov 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We just returned home from an amazing week at the Gran Muthu Imperial!! The resort is stunning, the rooms very clean and comfortable, the food delicious and plentiful, the entertainment ... top notch!! The resort is designed beautifully and is maintained impeccably!! We had the most heart-felt pleasure of meeting three of the most personable, professional, genuine and kind workers at this resort, namely, Nataly, Alfredo and Lisandra ... all servers at the Snack Bar. Their contagious smiles and their commitment to providing the highest level of customer service, not just to us, but to all, is one of the reasons we will be returning to this resort!! All three of these people exemplify what a true professional in the service industry represents!! They go above and beyond to ensure that all guests are taken care of!! Cheers to you all, Nataly, Alfredo and Lisandra!! Gran Muthu Imperial is very lucky to have you!! We cannot wait to return!! This is an amazing resort with truly amazing people!!

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Second Visit and Wonderful Time both times!

    Reviewed by Justjudz1() on Nov 04, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Was there Oct 25 to Nov 1 and this was my second trip to Gran Muthu Imperial. The resort is beautiful and the staff are wonderful. Food was great don't have to worry about finding something you will like. Lots of variety. Take bug lotion as there are mosquitoes and sand fleas but you will find them everywhere.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Very good vacations

    Reviewed by Yendry T() on Oct 30, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Last Sept. i was in this hotel,i can tell you that is one of the best hotel in Cato Gullermo and Cayo Coco, the bar was so amazing with all kind of alcohol and, of course the best servise, where you can find Gustabo, an exelent bartender in the loby bar, an amazing infinity pool, the beach is not rhat good but, the hotel will make you forget it. Amazing hotel with amazing servise, the best option. Dont miss it.

    Amazing vacation resort will return for sure

    Reviewed by stephen3704(Port Hope, Canada) on Oct 27, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Amazing place we were there oct 18 for a week let us start by saying the bus ride was a beautiful brand new coach 30 min bus ride we flew air transit the weather was amazing everyday check in was met with champagne and friendly staff the room was so nice clean great ac always hot water great pressure beautiful rain shower mirrors in bathroom. Our room maid was Leiza she was amazing she made all characters with the bedding with fresh flowers every day. The bar fridge was cold they have pop coke lime beer water our ocean view was amazing as for mosquitos or flies were not a problem the resort sprayed with a tractor am and pm we used peppermint spray on us or off never had issues. As for the beach it’s not bad keep in mind it’s a new resort and the work is ongoing they are expecting a huge dredging machine in around April 2020. Make the most of the beaches they do have rocks bring water shoes and you’ll be fine. Pilar beach is 5 min taxi ride away this is nicer then any beach resort in Cuba. The grounds keepers work so hard and are so friendly.The 3 pools were amazing and clean infinity pool was heavenly what a view chairs we’re great they will bring you a huge umbrella if needed . the bartenders were great drinks were amazing ice cold beer bring your bubba mug to fill. The activity staff are amazing .Luiba Ismary yasmany Lisandra thanks for saying hi by our name every time you saw us thanks to Rachel who answered all our questions and took care of our a la carte meals they were all great. The buffet in the am for breakfast was amazing eggs bacon sausage breads cereal fresh fruits crepes pancakes French toast coffee. lunch and dinner had chicken pork chops beef the cook for you pizza was amazing salads fruit ice cream chocolate vanilla strawberry coconut coffee flavors tons of desserts smoothies made to order . The nightly shows were amazing they were in the lobby area due to low season the bar staff were amazing friendly in fact everyone who worked there always had a smile and were always trying to do anything and everything for you to make you happy special thanks to Jorge and Aracely for making sure all of check in and check out, our room needs were looked after and a special thanks to the assistant manager Rodolfo for always checking and saying hi how comfortable we were and how our vacation was we will return for sure these employees are are family now ??????