Grand Muthu Cayo Guillermo

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 679 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Great time with family ??

    Reviewed by yanecuba1984() on Jul 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I spent 3 days at this great resort, the service was excellent. JUDITH the sales manager was amazing, and very friendly. The front desk girls and the pool bar staff were awesome. Also the entertainment team does a good job. Definitely I’ll come back next year and I’ll recommend the hotel to my friends. My family have a fun weekend and I’m happy to celebrate my birthday at Grand Muthu Guillermo.

    Highly Recommend This Location

    Reviewed by BethP1249() on Jul 01, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    From the moment we arrived until we left we had the most amazing time. The staff was courteous and awesome and very helpful. Check in was fast and efficient, wait staff was amazing in the buffet restaurant, especially Yemmy who remembered what we liked every morning. Bar staff at Lobby bar were extraordinaire, especially Yaniel, Roly, David, Maikel, Leslie and Yadipsy. The twin girls, Ilian and Ilen, who were part of the enterntainment were amazing, lovely and friendly girls. They all helped to make our stay one of the best we have every had in Cuba, We would go back again and are confident that our next vacation at this location would be amazing and awesome.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Vacations in Cayo Guillermo at the Grand Muthu

    Reviewed by Gaetan R(Île-Perrot, Quebec, Canada) on Jun 30, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Arrived at hotel around 12.30 pm register at front counter was very fast. Got our infos about the grand site and a map to get around easily. Since the rooms werent ready b 4 2pm we wet to the buffet and had lunch. Went back to the counter and an employee was waiting for us to bring us to our room.Pool staff is great wth Lindiana Ilen Ilain and Carlos. At the buffet Jose was the best daytime and Diosmanny, Erik and two others that we cant remember their names.Overall we had a GREAT tripp.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Travel & Turism.

    Reviewed by TurismTravel(Toronto, Canada) on Jun 28, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    wonderful, spectacular All included, lovely views , services exquisite, rooms well prepared good air conditioning, show varied every night.. The most complete thing I've experienced in Cuba. You must go.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Highly recommend

    Reviewed by Curious_Cndian(Toronto, Canada) on Jun 26, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Spent 1 week between June 12 and 19th; travelled with my husband and 4 years old son; stayed in room 5115, close to the ocean with great views. Special "Thank you" to the administration (Judith) for accommodating all our requests and making this vacation a memorable one. It is a beautiful resort: clean, well landscaped, the best beach and ocean I had ever seen. We were very happy with the kids club/miniclub: good hours (9am to 5pm) allowed us to relax and have some quiet time, very friendly, attentive staff. We had tried all the a-la-carte restaurants - all of them had amazing food and excellent service - always with smiles. Thank you. Don't hesitate to book the resort. It has everything you need to enjoy your Caribbean vacation.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

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