Aqua Palms Waikiki

3.0 star rating

Standard accommodation with basic facilities and limited services.

    What to expect (based on 2087 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    my review

    Reviewed by luckydcr(New York City, New York) on Apr 11, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    lovely stylish hotel. have been coming here since 2012. The exercise room needs an update. Everything, other than that is fine. friendly staff and within walking distance to the shopping center, hilton hawaiian village and many restaurants. great stay.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    You pay too much for what you get...

    Reviewed by Flora B() on Mar 23, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    The hotel is being remodelled, we got a good room, however the bathroom smelled like rotten eggs. The elevator was really slow, we took the stairs most of the time (10th floor). The hotel is at a very good location, near Waikiki and there are many restaurants and shops around. Staff is kind and helpful. We felt scammed with our bill because it didn't match the price stated in our booking... They charge you one extra night, but don't worry it's just 160 dollars! We were not told we had to pay to use the parking either. However, we did know we had to pay a daily ammenity fee, I still wonder what ammenities we paid for... I hope it wasn't for the use of the swimming pool which was really small and we didn't use. We had other options to stay at and if we had known all these aspects we wouldn't have chosen Aqua Palms.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-3

    Service

    Service-5

    Value

    Value-2

    First Class Customer Service

    Reviewed by Adrienne M(New York City, New York) on Mar 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I had a non-refundable booking with this hotel for April 2020 and unfortunately will not get to stay due to the quarantine. I just want to give them high praise for relaxing that policy to allow a cancellation with no penalty and no hassle. Considering the financial hit they are about to take, they could have adhered to their policy or simply provided a future travel credit. When I am able to visit, I will definitely book with them again. If they are this accommodating towards someone canceling, imagine how they must treat their guests.

    Our stay in paradise

    Reviewed by DavidBerthaL L(Yass, Australia) on Mar 17, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Good place to stay in Waikiki and while it is a little removed from the hustle and bustle of the beach area, it has a good location on or near important bus routes, with nearby restaurants and minutes from all the action.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-3

    Service

    Service-4

    Value

    Value-5

    Palms survey

    Reviewed by griffin2879() on Mar 10, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The stay was nice, the elevators were very slow. Probably my only complaint, is amount of time wasted waiting for them every day. There are 3 elevators and would think they would be quicker. The staff was very helpful and friendly.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-3

    Rooms

    Rooms-3

    Service

    Service-4

    Value

    Value-3