Holiday Inn Huatulco

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 279 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Depends what you're looking for

    Reviewed by fishing5652() on Feb 19, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We just returned from two weeks at the Holiday Inn Huatulco where we purchased accommodation and breakfast only; and enjoyed dinners at multiple Huatulco restaurants -- very happy with our decision. Pros: friendly helpful staff, clean rooms, tasty breakfasts; washer and dryer for guest use; good access to restaurants and beaches and bus service; safe area day and night; rooms have tile floors; air conditioning works well; rooms don't have a musty or moldy smell (unlike some hotels next to the ocean); hotel has an elevator and accessible rooms for folks with mobility issues. Cons: small pool with only 12 lawn beds; TV channels have no Canadian and little English content; small selection of foods on dinner buffet; no fridges in guest rooms; service in restaurant is inconsistent (lack of training); entertainment provided on Sunday only. This is not a resort hotel with programs and activities for children or adults so if you want the resort experience book elsewhere. Most guests we met were Canadians in the 40+ age group. Overall we were happy with the hotel and staff; however we're really glad we didn't book the all inclusive meal package. We ate only one dinner at the hotel (a la carte menu) and 2 of the 3 at our table were happy with the food. When booking we requested a room in a quiet location but were given a room facing the main thoroughfare, a noisy street. If you are a light sleeper I recommend booking a room that doesn't face the street.

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-4

    A chainhotel without human dimension

    Reviewed by ManuelGrosselet(Mexico City, Mexico) on Feb 18, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    we are a birder group and impossible to have breakfast before 7 am, except if we paid extra. We just asking for bread, fruts something we can pick up. The personnal laundry doesn't work and need to paid extra if we need laundry. No place to refeel water except at the bar and in the gym in the all Hotel. And water in Huatulco is crucial. The flush system in the bathroom have just one option, no t saving water at all, and they put there are concern by water saving.. A joke. A politically clean message, but not a true intention. Anyway if you comes for beach why not, not for responsible turism.

    Individual ratings:

    Location

    Location-2

    Service

    Service-2

    Value

    Value-3

    OK Hotel with a Bad All Inclusive Experience

    Reviewed by Lori G(Kingston, Canada) on Feb 12, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    If you just want a hotel this is clean, modern and in a good location, a quick walk to the beach you will be fine. It should not, however be trying to compete as an all inclusive, it is nowhere near what you come to expect at a Mexican all inclusive and anyone who has been to others will be VERY disappointed here. POOL: Tiny. 13 lounge chairs in an 83 room hotel. SERVICE: Sporadic at best, terrible at worst. Standouts were Juan (who intervened one night after I had waited more than an hour for a piece of chicken to be prepared) and Carlos at the bar. Most of the time I felt invisible! ROOM: Clean, comfy bed, coffee maker (yet no bar fridge for cream) a few English tv channels, tiny balcony-can't even put a chair out on the street side balconies. A marina view room is 500 pesos per night more, balcony has enough room to fit a chair sideways-NOT WORTH IT. Food: Sad. There is an omelet station but the buffet is tiny, very limited selection. There is a sign behind the omelet station (in Spanish) listing a few things and "mas" figuring out whats behind that kitchen door is the great mystery! Ask for random things and you may get lucky- there is bacon, there is hash browns and who knows what else but you will not see it, nor is it listed anywhere so how are you to know? Also no coffee anywhere before 7. DRINKS: Decent enough selection but you need to pay for most of it, very limited selection available for all inclusive. Bar closes at 11. ENTERTAINMENT: None.

    Do not book for “All Inclusive “

    Reviewed by Adventure591501(Claresholm, Canada) on Feb 09, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    This hotel should not be advertised as an All Inclusive. It is far from that. The service was terrible. The food almost nonexistent. We did not enjoy our 12 day stay. We love Huatulco and will forever travel there. But this Hotel will never get our business again. If you chose this hotel for the location. Please save yourself some money and aggravation and just pay for your room. Paying for the “extras” is a waste

    Individual ratings:

    Rooms

    Rooms-1

    Service

    Service-1

    Great Property at a Reasonable Price

    Reviewed by KYMary(Lexington, Kentucky) on Jan 29, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I was very happy with my choice. The location was great. Easy walking to many, many restaurants, groceries and shopping. The room was spacious and well thought-out. There were many shelves and nooks and crannies to store your things, a table with two chairs, coffee pot, free water, etc. The room faced the busy street, but it did not keep me from sleeping. In fact, the mattress and bedding were top-shelf. Very nice. You have no chance at getting a lounge chair at the small pool, so don't even think about it. The lobby has a restaurant and bar and the service was great. For the price point, I felt it a great bargain.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5