Secrets Huatulco Resort & Spa

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

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    What to expect (based on 6189 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Perfect getaway during COVID

    Reviewed by Christina M(Austin, Texas) on Apr 14, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My boyfriend and I stayed here for a week hoping to unwind from the madness that was 2020. We had been super careful about COVID and only decided to take a chance on travel after we had both been vaccinated. Secrets Huatulco turned out to be the perfect choice! The hotel is beautiful and currently at about 20% capacity, which means we always had our choice of pool or beach chair. The staff were all incredibly friendly and helpful and really made us feel welcome. We booked the romantic dinner on the beach, but due to a technical glitch it got missed for the night we had scheduled it on. Oswalt, one of the concierges, was super apologetic (even though we weren't mad and it wasn't his fault) and really went above and beyond to ensure that when we did have our dinner on the beach it was even more fantastic than we expected. Alberto was our housekeeper and did a great job keeping our room tidy and organized every day. As the hotel is at such a low capacity, the restaurants are open on a rotating basis but there were always at least 2 options for dinner and all the food was delicious. The waiter who brought us drinks on the beach (I think it was Humberto?) kept an eye on us and never let our drinks go empty. I highly recommend Secrets Huatulco if you are looking for a safe and relaxing beach stay during COVID. The hotel staff are all very diligent about wearing masks and taking precautions to keep guests safe. Nearly all the guests were also wearing masks when not at the beach or pool as well. Please keep in mind that while a 20% capacity is great for guests, its hard on staff trying to make a living. Remember to tip porters, wait staff, bartenders, housekeepers and concierges if they help you book tours. They deserve it!!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    Family week

    Reviewed by MauricioZ1606() on Apr 12, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Incredible service provided by the hotel's staff. Without a doubt the best I've received in any hotel I've been to I'd highly recommend it for anybody who's looking to have a great time. Also the food was incredible. Everything was well done. And with great variety of the different restaurants in the hotel.

    Semana Santa 2021

    Reviewed by ponchoz2016() on Apr 12, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Beautiful private beach. There are a lot of activities and lessons such as kayak, sailing, archery, spa, snorkeling, gym, (pools everywhere) etc. All the facilities are in top condiition, and the staff is amazing. Kudos to the group

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Beautiful location but tired resort!

    Reviewed by Debra S(Brick) on Apr 11, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Huatulco is a beautiful location but the resort needs work. It is in need of serious work. The pool area is beautiful. The sky bar has very little ambiance and could be a gorgeous place to hang out. The Preferred Club is non-existent. Don't pay for this because it's not somewhere you would want to hang out like Wild Orchid Jamaica or Secrets, Punta Cana, which had a full service bar, butler service, great snacks and hor d oeuvres. If you get a chance, renting a boat (Captain Luis) was an exceptional excursion. He took us to the 9 bays but places other boats could not go.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-3

    Service

    Service-5

    Value

    Value-4

    The best service for sure

    Reviewed by Ana Laura Oliva... Z(Monclova, Mexico) on Apr 07, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a wonderful week at Secrets Huatulco. The hotel is great, the panoramic view beautiful, the sea, very calm. But the most important thing here is all the personal working here. Restaurant managers were very kind and helpful, attending every need we had. Nemorio at breakfast time was solitud; Orlando, watched our special celebration was great; Ricardo very kind, also. Mardeli took our beverages to the beach every day, always with a smile. Antonio and Salvador attended us too. We had a wonderful time at the spa, helped by Yuliana and Angel. There was a problem with the electric contact in our room, called the front desk, and they immediately solved the problem. They practice all the sanitazion regulations very stricly, so we felt very secured all the time. Definately, we recomend Secrets Huatulco Resort & Spa

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5