Palms at Wailea Maui by Outrigger Condo

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 447 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Dated and loud

    Reviewed by 6074seattle(Seattle, Washington) on Mar 31, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    You will hear your neighbors since everyone has their windows open. You will also hear mowers and car noise from the street below. You will hear your neighbors washing machine through the floor. It’s too far to comfortably walk to the beach - an 8+ min walk along a fairly busy road. Views are pleasant from some units. I didn’t use the pool since nobody wore face protection (despite multiple signs telling people they must to prevent spread of covid). I would say this is not the place for couples, better for families or groups of partying adults.

    Terrible!

    Reviewed by 258aly() on Mar 16, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    This condo (#2302 to be exact) was awful. The bed was lumpy and very painful to sleep in. My back hurt so bad the whole trip because of it. The room did not seem very clean when we came in, you can see in the pictures that there was hair from someone shaving in the bathroom when we got there. There were bugs EVERYWHERE. I’m from Oahu so I know some bugs are inevitable but this was especially horrible, they got to all of our food and we had to throw everything out. They had the exterminator come (and didn’t tell us what time they would be there except that it would be after 10am) and it didn’t help at all. They require a mask while you’re in the pool and hot tub. I totally understand the importance of masks but I couldn’t believe I had to wear one in the water. The pool and hot tub closed at 3 so we hardly had time to go anyway. We basically only came back to the room to sleep it was so bad, we didn’t want to spend any longer than we had to in there. Very disappointed.

    Best condo stay and area in the Palms

    Reviewed by MaryBethSmith() on Jan 15, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a no contact check in which was superb. Staff in planning our trip were helpful and very friendly and responded in a timely manner. The condo was clean and the bed was comfortable. The kitchen was stocked with what we needed and also had a washer and dryer. Only thing I would recommend is to purchase your own beach chairs-the ones there were old. The pool was epic and the views spectacular. This area of Maui is safe and centrally located and quiet. I even forgot my sweatshirt on my departure and they kept it for me! We were able to see the whales from the deck above the pool every night along with a beautiful sunset. The grounds of the Palms are beautiful and there are many places to walk in the mornings around Wailea Also close to the beach and shops. Kihei is just down the road for a more laid back feel if you like that. They also were very helpful in planning tours for us. . The price was right and we will definitely stay here again-next time with a 2 bedroom condo. There is security around the grounds and that added for our sense of safety. Everyone we encountered were friendly and helpful. Great place!

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    Dirty!!

    Reviewed by kyleaN1150TF() on Jan 04, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    We just checked in yesterday, and was disappointed to know that we were charged the cleaning fee for the unit however I had to pick up numerous used Q-Tips on the floor, dead worms, among other nasty garbage. Clearly the unit was NOT cleaned before we checked in...

    Great stay and helpful staff.

    Reviewed by 959gloriar() on May 05, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    In March, we rented a condo at The Palms in Wailea through Outrigger. There were some problems with the unit which we brought to the attention of Brett, the manager. He was excellent and addressed our concerns immediately and had his staff correct the issues. These condos are in a great location, are spacious and the grounds are wonderful and well kept. Our unit needed to be updated, therefore the 4 rating.