Palms at Wailea Maui by Outrigger Condo

We had a no contact check in which was superb. Staff in planning our trip were helpful and very friendly and responded in a timely manner. The condo was clean and the bed was comfortable. The kitchen was stocked with what we needed and also had a washer and dryer. Only thing I would recommend is to purchase your own beach chairs-the ones there were old. The pool was epic and the views spectacular. This area of Maui is safe and centrally located and quiet. I even forgot my sweatshirt on my departure and they kept it for me! We were able to see the whales from the deck above the pool every night along with a beautiful sunset. The grounds of the Palms are beautiful and there are many places to walk in the mornings around Wailea Also close to the beach and shops. Kihei is just down the road for a more laid back feel if you like that. They also were very helpful in planning tours for us. . The price was right and we will definitely stay here again-next time with a 2 bedroom condo. There is security around the grounds and that added for our sense of safety. Everyone we encountered were friendly and helpful. Great place!

We just checked in yesterday, and was disappointed to know that we were charged the cleaning fee for the unit however I had to pick up numerous used Q-Tips on the floor, dead worms, among other nasty garbage. Clearly the unit was NOT cleaned before we checked in...

In March, we rented a condo at The Palms in Wailea through Outrigger. There were some problems with the unit which we brought to the attention of Brett, the manager. He was excellent and addressed our concerns immediately and had his staff correct the issues. These condos are in a great location, are spacious and the grounds are wonderful and well kept. Our unit needed to be updated, therefore the 4 rating.

We just finished our another stay at the Palms. We started staying at the Palms several years ago as we found we preferred it to other resorts we tried-mainly because of location, large lanai, private bbq, beautiful grounds. The Palms suites require some serious attention. They are sadly dated-furniture, Finishings, fixtures, paint, floors. Dated would be okay if the units were clean, but they are in desperate need of a deep cleaning. Upon arrival, we found garbage on the floors, underwear (not ours!) Under the bed, dirty dishes, layers of dust on furniture, stains on carpet, garbage behind and under beds,I Very disappointing to pay a $250 US cleaning fee as a standard charge per stay. They should have paid it to us!! . So many beautiful places to stay on the island. The Palms must get serious about taking care of their units.

This was our third time staying at the Palms of Wailea, a beautiful condo resort in south Maui. We left unit 904 after being harassed by the owner/property manager on the speaker phone yelling at us to get out of the condo while we were loading our suit cases into our car at literally 5 minutes after 10 am, while we were adhering to the 10 am check out time! ?? They kept calling and yelling over and over at us on the disturbingly loud on a speaker phone! ??we grabbed out things and ran out of there as fast as we could! What must have happened is The cleaning staff arrived and saw that we were leaving the condo, yet they had the nerve to alert the owner that we were still at the condo. We will never stay in this unit 904 at the Palms of Wailea ever again because of this unreasonable treatment! ???? We had left the condo in pristine condition, all this dishes were washed in the dishwasher, the towels were clean in the dryer ??This condo was not very clean apron arriving, the master bedroom wall was covered in dust and the outdoor table and placemats were filthy! The beach chairs and umbrella were all broken and we could barely use them without patching them together?? There were ant traps set up through out the condo ??!!! We will never ever stay at unit 904 at the Palms of Wailea again! That is the thanks we get for taking good care of the condo and leaving it cleaner than we found it! I do not recommend anyone staying here unless you enjoy getting harassed beyond reason by someone yelling at you on the speaker phone to GET OUT OF THE CONDO NOW!!! This is totally unacceptable behaviour and we will not tolerate this ever again !