Palms at Wailea Maui by Outrigger Condo

In March, we rented a condo at The Palms in Wailea through Outrigger. There were some problems with the unit which we brought to the attention of Brett, the manager. He was excellent and addressed our concerns immediately and had his staff correct the issues. These condos are in a great location, are spacious and the grounds are wonderful and well kept. Our unit needed to be updated, therefore the 4 rating.

We just finished our another stay at the Palms. We started staying at the Palms several years ago as we found we preferred it to other resorts we tried-mainly because of location, large lanai, private bbq, beautiful grounds. The Palms suites require some serious attention. They are sadly dated-furniture, Finishings, fixtures, paint, floors. Dated would be okay if the units were clean, but they are in desperate need of a deep cleaning. Upon arrival, we found garbage on the floors, underwear (not ours!) Under the bed, dirty dishes, layers of dust on furniture, stains on carpet, garbage behind and under beds,I Very disappointing to pay a $250 US cleaning fee as a standard charge per stay. They should have paid it to us!! . So many beautiful places to stay on the island. The Palms must get serious about taking care of their units.

This was our third time staying at the Palms of Wailea, a beautiful condo resort in south Maui. We left unit 904 after being harassed by the owner/property manager on the speaker phone yelling at us to get out of the condo while we were loading our suit cases into our car at literally 5 minutes after 10 am, while we were adhering to the 10 am check out time! ?? They kept calling and yelling over and over at us on the disturbingly loud on a speaker phone! ??we grabbed out things and ran out of there as fast as we could! What must have happened is The cleaning staff arrived and saw that we were leaving the condo, yet they had the nerve to alert the owner that we were still at the condo. We will never stay in this unit 904 at the Palms of Wailea ever again because of this unreasonable treatment! ???? We had left the condo in pristine condition, all this dishes were washed in the dishwasher, the towels were clean in the dryer ??This condo was not very clean apron arriving, the master bedroom wall was covered in dust and the outdoor table and placemats were filthy! The beach chairs and umbrella were all broken and we could barely use them without patching them together?? There were ant traps set up through out the condo ??!!! We will never ever stay at unit 904 at the Palms of Wailea again! That is the thanks we get for taking good care of the condo and leaving it cleaner than we found it! I do not recommend anyone staying here unless you enjoy getting harassed beyond reason by someone yelling at you on the speaker phone to GET OUT OF THE CONDO NOW!!! This is totally unacceptable behaviour and we will not tolerate this ever again !

Aloha!!This place was chosen by our son for us to stay while we attend our church conference.Our unit had a lot of space for our family to move around in (huge apartment). There were two bathrooms one in the master and the other in the hallway near the second bedroom which really helped when it was time to get ready to go/do something. The front desk staff was really wonderful when we had questions and minor issues. They were quick to fix and find a solution at all times which made our stay much more exciting. Thank you outrigger staff for making our stay great. Definitely will be there again and will recommend to all our friends and families!! P.S great sunset pictures from front desk.

Our second stop on our honeymoon was Maui in the Palms at Wailea by Outrigger and again they didn't knew that we are honeymooners. But after we informed them we got a photo album for 8,99 USD (price was still on the backside sticked). Our first condo was really pretty from the inside but directly in front of the pool. We have booked ocean view and really really really far away in a small corner we could imagine the ocean. Unfortunately the condo directly over and the condo directly next to our condo got a full renovation. They told us they will work from Monday to Saturday from 8am to 5pm but they started earlier and finished later and even on Sunday they worked. It was so loud that we needed to switch the condo but all they offered had garden view or needed a plumber so we had to wait 4 days from 8 days stay until we good a nice condo. Not that new but finally ocean view. We had to pay a hilarious cleaning fee and had all this trouble so we are really upsad about this condo. That's why we would never book there again. There are rules at the pool but no one from the service personal nor security was taking care about it. They have been loud and I was hurt by a football in the pool.