Castle Kanaloa at Kona Condo

3.0 star rating

Standard accommodation with basic facilities and limited services.

    What to expect (based on 895 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Don’t go there now

    Reviewed by Y3985VMbriann(Hilo, Hawaii) on Aug 01, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Our family stayed at kanaloa condo from 07/18/20 to 07/25/20.We were there to Relax by the pool and to play tennis.The 3 pools are closed and the tennis courts Are closed.Dont go to kanaloa condo now,stay home and don’t waste your money

    Simple things LITERALLY makes all the difference...

    Reviewed by travelinhaoli(Tempe, Arizona) on Apr 02, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We were asked to check in a couple of miles down the road at a different Outrigger resort. Check in was fast and straight forward. We arrived in the evening. We stayed in unit #1201. This is a one bedroom condo, with two private lanaii, a full kitchen, one bathroom, with a washer/dryer. The operators of these properties really should be more meticulous. For the money it costs to stay in such places, they should be almost perfect. Quick hits. The place was not very clean. The shower was covered in mold. The dishes were put away dirty, we had to wash pretty much all of them. The washing machine leaks, and has for some time. There is significant water damage on the flooring just in front of the appliance. The left sink drain in the bathroom was pretty much plugged up solid. There is a pull out bed in the family room, that does not pull out. We had to place the cushion on the floor so our son had a place to sleep. UNACCEPTABLE. The bed in the master bedroom is the hardest bed I have ever attempted to sleep on. If you can't take sleeping on a rock, DO NOT stay in this condo. There are three pools on the property. We didn't use them at all. There are tennis courts. We didn't use them. There was no late check out available. A daily fee of $20 is charged if you want to use the AC. A HUGE cleaning fee is charged (there is no housekeeping during your stay unless you pre-schedule and pay an additional fee). I strongly object to having to pay such a fee when the place is AWFUL when we arrived. We left it WAY cleaning than we found it. They should have paid us the cleaning fee. Overall, we liked the size and lay out of the place. The location was acceptable. If some pride was taken in it's up keep, it would be exactly what people would expect to find on their epic vacation to paradise.

    Individual ratings:

    Service

    Service-3

    Value

    Value-2

    Lovely resort

    Reviewed by flower4164(Central Point, Oregon) on Feb 20, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have stayed here twice. The condos are big & most of them updated. We feel at home here. Ocean & golf course views, 3 pools, tennis courts, ping pong. No resturant/bar, but its a friendly, quiet place.

    These are private condos managed by Outrigger.... beware!

    Reviewed by carlp432(Cashmere, Washington) on Feb 13, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    So, like you, I saw the photos of the unit I chose on Kanaloa at Kona by Outrigger. I made reservations for a great holiday. Upon arrival, you check in at another complex near Kona, not Keahou bay where this is located. You drive to the complex and there is a lockbox. You open the unit and find a 1980s era decorated unit with dirty furniture, old appliances, sliding doors that barely work, ground floor (even though the pictures show a top floor unit). No, the inside looks nothing like what you selected when you clicked the book button. They then refuse to refund your money because you agree to a cancel prior to 60 days for a refund. So, if you open the door and think, YUKKY, you are still stuck to 2 nights charge and your Mastercharge credit card company will not back you and only support the misleading merchant. Buyer beware! Nowhere does Outrigger indicate on their website that they are a property manager for privately owned condo units.

    Individual ratings:

    Rooms

    Rooms-1

    Service

    Service-1

    Spacious condos and great location

    Reviewed by Navigator49080233452(Vancouver Island, Canada) on Jan 06, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The condo is large and spacious with high ceilings, lots of sun light and amazing views. Right on the rugged rocky waterfront with great views from some of the units and the main pool. There were 5 of us that stayed here and there was lots of room for everyone. I guess it depends on the condo unit you get-we booked through Air B & B so we actually got to see the unit ahead of time. The grounds are very well kept, great pools with views of the ocean and the overall feel of the property is good-very quiet and private. The only issues really are the lack of info at check in-no mention of the A/C-asking if you want it or mentioning how to use it and also no mid week cleaning service, restocking of toilet paper, dish soap or removal of garbage etc. The location however was great as you are 5 minutes away from one of the best snorkel areas and 3 minutes from a supermarket and shops. We would definitely stay here again.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-2