Pueblo Bonito Sunset Beach Resort

Pueblo Bonito is one of the nicest resorts ever! Spectacular views, the greatest staff, delicious food. I would especially like to recognize Delfino, Gonzalez and Juan for working so hard with our beach setup at Rose and with food & drinks. They were always around to assist and make sure our vacation was the best. The staff at the pools were also wonderful especially Lamberto & Nelson at the Sky pool. They made sure our drinks were never ending and made sure we enjoyed every minute.

We have always just had an amazing time at Sunset Beach. The service and food are always top notch ... cant wait to go back ... special shouts out to Elizabeth at the Bistro for breakfast, Alvaro at the main pool, Jesus at Quivara for breakfast and Carlos at the front desk for making check-out a breeze.

Overall, the vacation at Pueblo Bonito at Sunset Beach was excellent with good food and good service. I was a little disappointed in finding out we needed cash to pay for our golf and our ride back to the airport. Also to find out the exchange rate for the cashier in the lobby and the sales center are different so I got cash from the cashier to pay for my golf and the sales center said I still owed them 40 pesos.

Just finishing up a great time here at PBSB despite the changes required for the pandemic. Great, warm, friendly staff and people here. All are well trained for great service as well as safety for guests and employees. When you arrive you need to walk through a disinfecting station, which is mildly unpleasant, and frankly I doubt its effectiveness, but they are doing all they can to keep everyone safe. We ate at all the open restaurants, but there are no open buffets, which was a significant disappointment. All the food, nonetheless was delicious and the service excellent. Tomas at the 1950s dinner in the market was especially great to us. And a reminder to always tip in cash because the person you are tipping will get all the tip. And please don't forget to tip the housekeeping staff too. Lastly to PBSB: yesterday you had an excellent buffet for Sunday brunch and you should do that for every meal. It worked out very well. Oh, I forgot, another disappointment was that the swim up bars were also closed. A bar in a chlorine filled pool is the lowest risk place anywhere. Thank you for a great time!

I bought a timeshare and was lied to and cannot get them to fix our contract and make things right. Basically you are paying $20K for a discounted hotel. Don’t buy it. It’s a rip off. I’m so frustrated and mad about the entire thing. They told us we would have a 1 bedroom suite for $70 a night and now they are saying that was incorrect and trying to say it was only a studio. I’ve been calling, emailing, and I cannot get anyone that is in management to respond. I’m so disappointed and regret I ever purchased this.