Secrets Puerto Los Cabos Golf & Spa Resort

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 5189 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Cesar Olvera

    Reviewed by Azquails() on May 04, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Just can’t say enough wonderful things about Cesar Olvera! He is the Preferred Club Pool Concierge. He is a truly remarkable human being! We have been at this Secrets 7 times in 3 years. EVERYTIME Cesar has been our favorite part of this resort! He always greets you with a genuine friendly and happy smile! He is such an extremely hard worker and does everything he can to take care of everyone! He really cares about this resort and it’s customers from his heart! We feel he is our family away from home! I know that we, and many others, come to this particular Secrets because of Cesar!! Thank you Cesar for being amazing and Thank you Secrets Puertos Los Cabo’s for having such a great employee!!!

    Best Birthday Ever!

    Reviewed by Coastal234055() on May 04, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    May 2, 2021 To Whom It May Concern, I have been going to Secrets Puerto Los Cabos for 6 years and have always been please. It is a great place for vacation and I would like to share my most recent experience. I cannot express enough how wonderful we were treated. My mere words do not do it justice, but I would like to share: 1. Araceli of UVC. She is amazing. She made us feel like royalty. She works so hard to give us everything we desire. She visits us every day, checks on our meals and total experience. Not only does she do her job well, but it’s the work ethic behind it. She is diligent and attentive to detail. I’ve seen her deal with difficult members and she does it with style and grace. She gives so much of herself in her job and does it effortlessly. I know she has trained others and if they work with her, they do their job well. 2. Norberto of UVC. He has moved to another part of your company and I know he will bless any endeavor he works in. He was a perfect fit with Araceli and of like mind. He was always so gracious, and even when he was leaving he still took time to say goodbye and serve to the very last day. He even came down to tell us he wasn’t in the next day, so he wanted to wish me well. UVC is fortunate to have these two!!!! 3. Caesar at member’s pool concierge. This man is everything you need in management. I watched him take some man yelling at him because there were no more seats at the pool and he went and got chairs out of storage. He had people smoking and playing music and even thought he had to tell them to stop, he went right back to straighten their towels and redress their cabana for them. He treated us so kindly every day, even when there were no seats available. I can’t remember a time I ever saw him sit down and relaxing in 6 years. He is constantly tending to people! 4. George, chef at Himnitzu Hanna grill. (Sorry if I don’t have his name right) Since he came the taste of the food has been excellent. I don’t know what he added but it is amazing and he has a lot more skill than any chef I’ve seen anywhere. He told me last year how he practices and it shows! 5. Carlos members lounge bartender. He is amazing. When he wasn’t there the other guy didn’t even measure the drink. I drink “Old Fashions” and every drink was made with care and tasted wonderful. Don’t lose him! 6. Lucas on the entertainment team. His whole team is great. They are fun and energetic, but Lucas has come a long way. He is truly maturating into a leader. He takes command of events and controls the crowds with humor. His whole team is great and you can see how his leadership affects them as the newest member emulates what he does. 7. Servers: Estephanie-pool side: remember my drink from November!, Roberto-pool side, Inez-Oceana, Martine- Portafino, The two brothers (don’t know their names), Juan, Maribel had our drinks at our table before we asked for them, and Lionel in the breakfast area, who I would say is the most improved. In the past we avoided him, but this year he has been positive, attentive and worked hard. 8. The food served during the events was amazing. Hats off to Lionel the Food & Beverage manager and all who prepare the meals. The steak was tender and tasty, the seafood fettuccini was perfect, and so was all the rest. I ate it all! The entertainment was nice and enjoyable. I always like everything you do! 9. The Spa was wonderful as always. We felt a little rushed, but with Covid it’s hard to move people through and the massage and facility outstanding. It was my wife’s 60th birthday and she said it was the best birthday ever, and I took her to Disneyland for her 50th! I could go on and in greater detail if you ever need it! I hope this gets to all the right places and administrators. Sincerely, Chris & Lori Deknatel

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    Highly Recommend

    Reviewed by LovesTheSun11(New York City, New York) on May 04, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I spent a wonderful week at Secrets Puerto Los Cabos. I was extremely impressed with how well prepared the hotel is to deal with the ongoing pandemic. The protocols this hotel has in place to keep everyone healthy is top notch. The property is beautiful and very well maintained. Everyone at this resort is helpful and friendly. Norberto is exceptional, he was very kind, always willing to listen and help us out whenever we needed anything. Caesar at the preferred pool was always ready with towels in hand to find us a nice spot for us to relax in by the pool. Esthephane and Juan also provided wonder pool side service. The entertainment crew keeps you having fun, Brian (a sweetheart, friendly, helpful), Gustavo (very funny), Dave (very knowledgeable about Cabos and a great storyteller), and Lucas (tons of fun) will keep you entertained with bike rides, beach walks and mini golf among many other activities. The nightly shows were all outdoors and quite entertaining. We were able to do Hibachi, which is definitely worth the wait, Charly did an amazing job, and the food was delicious. Martin at El Patio also provided exceptional service. Eloy (papsito), Fernando, America, Karen at Market Café, I could probably go on and on. Really there wasn’t anyone who didn’t make us feel at home. My husband booked us a couple’s massage and hydrotherapy and everyone at the spa was so professional and accommodating. It was our anniversary and afterwards they surprised us with chocolate covered strawberries and mimosa’s. Our turn down service by Yemie was also very sweet for our anniversary, she even drew a bubble bath for us. The only thing I would say needs improvement is the private/romantic dinners. My husband had scheduled a private dinner for us, and the location was at the Italian restaurant, he had wanted an outdoors romantic dinner but we were told this location would be better, I really dont see how. The room was very very small and with glass panels on both sides it wasn’t very private. We were able to hear and see the people in the larger private area adjoining ours and a couple of the workers had to come into our room to grab some wine bottles. Again, not romantic, not private. However, the saving grace was the food, which was really good and our waiter Iver, a true sweetheart. Lastly, if you plan on doing excursions, definitely check out Guillermo with Amstar, he will not steer you wrong. From beginning to end we thoroughly enjoyed our stay and every staff member there and we would definitely return.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Best Vacation Ever

    Reviewed by whit3604() on May 03, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Amazing resort!!!! Our second time and our friends 15th time to this resort! The staff is incredible (our favorites are Leo (driver), Roberto, Lukas, Juan, Gustavo, Rebeca, Tabitha, Antonio, and Christian). Everyone remembers your name and your likings and dislikings, we could not be happier with the service that is given. Something we want to point out specifically was an amazing show called the Tener Amigos, three men who sang the most beautiful songs and it brought us to tears! So thankful a place like this exists! Can’t wait for more visits!

    7 days in Paradise

    Reviewed by JamerB007(Portland, Oregon) on May 03, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    First time in the Cabo area. Secrets was perfect for a couple just wanting to get away. Wonderful property, great food, great atmosphere. Very clean grounds, pool, hot tubs, etc. Staff super friendly and attentive. Will go back for sure.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5