Azul Beach Resort Negril

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 3579 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    One Love!

    Reviewed by StuartK684(Manchester, United Kingdom) on Nov 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was the first time we had visited Jamaica but it certainly won't be our last & the same can be said for this Hotel & the Wonderful Team. From the moment we arrived to the moment we left it was five star service all the way. The Hotel is large but it still has a very friendly feel to it & because there are many small areas you don't feel over awed. The private beach is gorgeous, the poolside bars of which I think there are at least 4, the main bar & all of the Restaurants were fantastic. It's difficult explaining just how great the Team are but let's start with Carlos on the personal concierge who was brilliant & constantly checked that everything was perfect for us & was happy to help with anything & everything. On the main bar Athol, Antoinette & Nichola were fantastic at creating a fun atmosphere but also ensuring that personal touch On the 7 mile bar the main man was Obrien & also Sadie was great too & both have a wonderful sense of humour & made anytime a great time At the beach Travel & Vijay were fabulous, nothing too much trouble & the beach was always kept really tidy & soooo clean Poolside Dillion was great & always smiling, a real pleasure. Davian was great too & very polite Jasmine was wonderful in housekeeping & very friendly & made sure we were happy whenever we saw her Chayanne & Patricia at the Coffee shop were great with the drinks & food & again really friendly & welcoming Hyacinth was a Chef at the Restaurant at Mahogany & was always a joy! We enjoyed the most amazing Dinner on the Beach & this was without doubt the highlight of our trip. Absolutely stunning in every way We couldn't recommend this place highly enough, we have already advised our friends to visit & 4 of them have & totally agreed with what we had told them. Thanks for a Wonderful time!

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Overall a great experience, except for a few issues

    Reviewed by astelling94() on Nov 12, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Resort very clean, staff amazing, food & drinks great. Only issues I had was that when we arrived to our room our mini bar was still empty from previous guests, the man who carried our bags up to the room told us he would get it stocked as soon as possible, it never got stocked that day and did not get stocked until room cleaning the following day. Another thing, I was interested in doing laundry but there were no laundry bags or a slip with prices of what everything would cost to clean in the closet where the resort book said it should be. I went to the lobby and had to request one. One final thing, we used the safe in the closet to store some valuables, one day we were trying to lock it and it wouldn't lock. We opened it up and it locked while open. We could not get it unlocked so it would shut, nor could we get the safe code reset because for some reason our code that had previously worked was no longer working. We called down to the concierge, they said someone should be up in about 15minutes. No one ever came, not that day or any of the days following, even after I had mentioned it again to the housekeeper while she was cleaning the room. So we just had to hide our valuables in spots in the room. Overall the resort was great, just some things were missed & getting some things done was difficult.

    Paradise at Azul Negril

    Reviewed by MaryandCharlie2019() on Nov 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I visited Jamaica 33 years ago. He proposed on that trip and we promised each other we would go back one day. It took awhile but we finally went back and so glad we did. We were at a different property in 1986 and it was beautiful, but Azul was absolutely paradise! Perfect beach, wonderful food, lovely room (a swim up room which was fabulous!), spa experience was simply divine! We can't wait to go back!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-4

    Value

    Value-5

    Awesome place warms the heart and soul!

    Reviewed by Lisa M(Runnemede) on Nov 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My daughters have a membership and have been there several times my husband and I 2x's now and hopefully we will be able to make it next year again. Love all the people there so friendly n beautiful just makes you feel like home Having Marion remember us from last year at The Mahogany was so special like I said friendly beautiful peoole.. I can go on and on Just go there relax enjoy be at peace Cannot wait to return.

    Really poor experience TUI Sensatori brand tarnished

    Reviewed by DannyBoi84(Blackpool, United Kingdom) on Nov 10, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I've spent 2 weeks in this resort and have never had to complain as much in my life. I wouldn't class this as 5* which is a huge shame because it does have the potential to be. At the moment I would say 2 or 3 star at best. The service in this hotel can be both fantastic and horrific and unfortunately the bad experiences have spoiled our holiday. The food and drink quality is good and comparable to similar standards of resorts. It can however take forever to get drinks in most of the bar areas even when there's no queues. Basic things like cutlery, food running out, no plates or bowels, no drinks items are common place. I think there was chicken missing off the menu more times than they had it in a lot of the restaurants. On one occasion in the snack bar they only had 1 pork dish from the whole menu. We have had to wait an hour for simple things like a panini on numerous occasions and can't remember ever having a meal in a reasonable timeframe. It's a shame they are letting this hotel go downhill because some of the staff are fantastic it really can be like chalk and cheese. I'm not sure if it's a particularly bad period for the hotel but I spoke to so many people who had the same experience. All of our problems were reported and logged with the hotel management and things only ever seemed to be rectified when the general manager stepped in. Based on this experience I won't be returning to the Sensatori brand and I am considering not using TUI again because their standards are seriously slipping.