TripAdvisor Traveler Rating

I have just returned from Royal Decameron Cornwall beach I had a wonderful 5 days. The food was delicious especially the chicken curry and jerk chicken and sword fish but they had basic food for children too pasta, fries, sandwiches, soups. The roast beef was amazing, fresh fruits and fresh salad items. If I was to say anything negative a few gluten free deserts would have been nice and they ran out of tetley British blend tea, my favorite as I don’t drink coffee but I managed to get some at the sister hotel. Bed very comfortable slept well, room clean. Staff very helpful. The bathroom decor was a little old but bedroom spacious and modern, we had 3 beds in our room, sheets were white good quality cotton great pillows and air con worked well. . We always had plenty of towels for bathroom and beach. Lovely coffee lounge on second floor which we enjoyed in the evenings. Entertainment was great around the pool I did water aerobics and played bingo. Pool large and clean. I used ‘next level’ taxi service to get to and from airport to hotel very professionally and reliable at a reasonable price.. Only negative was on one day our toilet wouldn’t flush but Maintenance fixed it swiftly. Had a great view from room, plenty of available sun beds around pool and beach. Beach was beautiful. I can’t wait to return. Simone on reception was lovely as were the bar staff around pool and dining room staff. I don’t know who writes the horrible negative reviews, must be a competitor because I read them all before arriving expected the worst but found the hotel clean, plenty of towels and sun beds and staff to be pleasant and dining amazing. Thank you Royal Decameron Cornwall beach ! I have stayed at the sister hotel next door last year also pleasant smaller selection of food and it’s an older property but slightly cheaper if your on a budget. Tip:.take plenty of sunscreen and a hat the sunshine was wonderful but we all got very burnt ??

Get yourself a brew, sit back relax and read this long review. We had a family holiday staying at the Royal Decameron Cornwall Beach from 7th April to 14th April. After reading the reviews I was very apprehensive about the hotel. However, I was very happily surprised. I can understand some of the negative reviews, but it’s what and how you deal with them that’ll ruin or make your holiday. Don’t get me wrong, some things were not perfect, however, the overall experience was great. The issues we had were mainly with check in and a few issues with the room. We had to book two separate rooms but asked the travel agent (TUI in our case) to request interconnecting rooms or rooms next to each other. However, rooms are allocated by the hotel at check in, which is understandable otherwise everyone would request the rooms with the best view. So unfortunately we didn’t end up with rooms next to each other or on the same floor. Did this ruin our holiday? No, no it didn’t. We just made the most of it. We originally were to have two rooms a couple of doors away from each other, but our room was sadly left in a very bad way by the previous occupants and was not fit to stay in so we ended up in room 1102. My wife’s room, which was 1202, had issues with the lights, the main light in the bedroom had fused, and the manager moved them to another room, being 1211. Again, not ideal but didn’t cause any issues apart from the 10 minutes to change rooms. Yes the rooms are a little dated and could do with an update but they had everything you’d need. Yes the water pressure isn’t great but again did this spoil the holiday? No it didn’t. The water wasn’t exactly hot, but was warm enough for me to shower, and in that heat why would anyone want a really hot shower? Did that spoil the holiday? No it didn’t. House keeping didn’t leave clean towels on two occasions I had to go to reception for new towels, yes that was a bit of a pain and you shouldn’t have to ask for clean towels. However, I’ve stayed at other higher rated hotels in different countries and have had this issue before, so this hotel is not alone. The good thing was the towels were given straight away. So all ended well. The food never ran out as some people have complained about. The food was a little repetitive but nonetheless was always hot, tasty and plentiful. Ranging from jerk chicken (as you’d expect??) to hotdogs and fries. The food style was obviously Caribbean. The goat curry, bbq pork and of course the french toast was amazing, We also dined at the Al a carte restaurants, the Caribbean one was great, lovely food and staff. The Mediterranean one was a little bit of a let down but only for me. My kids and wife enjoyed the meals they ordered. I decided on the chicken risotto, which didn’t look anything like a risotto but was still tasty. Some people would pile food so high on their plates that it looked like they’d not eaten for weeks, only to leave half of it. Not the hotels fault, but just some very greedy and self entitled people. We only took a bit at time knowing we could always go and get more of what we liked. A large majority of the staff were brilliant, friendly, smiling, welcoming and helpful. Yes some of them looked liked they didn’t want to be there and were not helpful, I’ve experienced the same at other higher rated hotels too. Special shout out to Buju, Snoop, Courtney and MJ at the pool bar, they were brilliant! Had me laughing my head off and joked along with them the whole week. Remembered my name and what me and my family drank. Shaneka at the buffet was always smiling and always happy and helpful. Others were too but sadly I didn’t get their names. I didn’t need to get up at 6am to “hog” sun loungers on the beach. There were always some available. Had Red Stripe on tap almost everyday. Some people complained about the alcohol not being ‘named’ brands, not sure why though, as other all inclusive places I’ve stayed served local liquor. I thought the drinks were all good. Loved the strawberry daiquiris and pina coladas, lovely and refreshing. I would bring insulated cups/bottles though as the drinks will stay cooler longer, or you could do what I did…..drink them quicker and order more ??. Yes there is the smell of weed now and again but not everywhere like some people have said. All in all it was a great holiday, my kids loved it and that’s all that matters to me. The location of the hotel is great, about 10 mins in a taxi from the airport. Has a great beach, be careful though the beach slopes away into the sea quite steeply. You could be knee deep one minute, take two steps and be almost chest deep! Snorkelling was great but visibility wasn’t too great but that could just be because of the time of year, some days were better than others.

Dirty room floors. Hair from previous customer all over the bathroom and beds. We never got blankets until the last night . Water pressure was terrible. We booked a top floor room and didn’t get it and they refused to accommodate us. The ceilings in the stairwell were leaking. I was suppose to receive a birthday package for my daughter’s sweet 16 and never received it therefore they only had a birthday banner for the door . I won’t stay here again and don’t recommend it to anyone. There are no water activities on the resort but I was told there was. The staff was humble but nothing was right for my kids birthday. Impossible to get a live agent on the phone.

This isn’t a Sandles resort so don’t be expecting such. Ignore these unnecessary negative reviews from people who clearly had extremely high expectations and have a sense of entitlement. Spend 5-6 k for one of the higher end resorts and these negative nancys will still find fault so ignore it. We have been here many many times and we will continue to come here. To us this is a 5 star resort. You can’t beat the intimacy and friendliness of all who work here. From Victor the GM, to Andrei the front desk manager, to Renee H in the dining room, to Jerome the Best Bell Boy ever, to Antoneil at the Al a crate, to Merrick the main Chef, Andrei at the coffee bar-this place offers nothing but warmth, respect and acknowledgment. Security, maintenance ….. it doesn’t matter who, they are warm and loving people. They know us by name, they treat us like family and never forget us. Even after a 4 year hiatus. It’s clean, the food hot and plentiful, the drinks cold and plentiful and there is never a problem, always a solution. They are making some advancement in upgrades in the future. We can expect electronic doors and upgraded out door furniture. Amongst other things. There is no resort and we have been to many! That doesn’t have issues here and there, so if you don’t go looking for stuff to whine about you should truly enjoy and appreciate what this resort and all the people who work here (very hard and in extreme heat I may add) have to offer. This is a smaller resort, which is perfect and intimate. Go, enjoy, take the time to get know them, and understand that they work harder in a 12 hour shift then we do in a week! Treat them kindly, speak to them nicely and don’t be afraid to tip- they work for it and deserve it! Can’t wait to go back. Love them to pieces - family- one love ??

Horrible experience and I not only do not recommend, I discourage. The pictures of this hotel and description are extremely generous in terms of perception. Check-in was a circus and the staff not very communicative on what the delays were - - which eventually could be observed due to late and slow housekeeping. The housekeeping was horrible. We often did not get clean towels and the rooms were not cleaned. Bedsheets were missing on one bed initially. One housekeeper told me they were behind on laundry. Which lasted all week/was perpetual. Hot water was iffy... The sister resort (Montego) right next door apparently had more inconsistency than the Cornwall. The service and attitude of the staff was ok - but there was never any urgency or extra help/attention paid to issues or questions. The food was the only part of the experience that was adequate. Get to the buffet early for warm food. The drinks were marginal. No top shelf liquor, just local stuff that was not great.