Excellence Oyster Bay

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 2849 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Run around

    Reviewed by O1962IRwaynec(Salem, New Hampshire) on Jul 06, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    first I have to say I love the excellence brand resorts. I have stayed with excellence three times. My issue is that I had a reservation at the Excellebce oyster bay for July 12 for two weeks. The hotel is now closed during this time. Which is fine as it is the right thing to do. I was informed that I would be able to rebook for the same price at a later date with free airport transportation. My wife is a teacher and the only date we can rebook is the week of and week after Christmas. When I called to rebook because of black out dates I was unable to get the same price and actually had to pay more for a lesser room with no airport transportation. I just did not find this to be very fair.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Worth 6 stars!!

    Reviewed by patricia190384(Paphos, Cyprus) on Jul 05, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Having holidayed at the Excellence Riviera Maya on 7 or 8 occasions in the past and really enjoyed ourselves. - We were delighted to find another Excellence resort with a shorter flight time. Everything was on a par with the ERM - the staff were absolutely first class. Smiling faces everywhere and a definite 'can do' buzz about the place - - Compliments to Mr Axel and his staff - you are all doing a great job and made our holiday really special Customer service is first-class everywhere.. This review is a bit delayed because of circumstances, we were at the resort for three weeks over Christmas and the New Year but the lovely memories are still with us. Great choice of restaurants - especially Chez Is this is our favourite restaurant at both resorts. Although it was a busy time of year the resort absorbed the numbers very well. Plenty of sunbeds, parasols and quiet spots. The Coffee Shop was always worth a mid-morning visit . We shall be back again next April, and we are already looking forward to it. It was a lovely surprise to meet M. Giraud (ex ERM) again .

    Perfect Winter Getaway

    Reviewed by 750haleyc() on May 31, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our first trip to Jamaica and our first time at an Excellence Resort, and we had such a good time we've already booked another trip to another Excellence Resort! First, the Excellence Club was 1000% worth it. You get access to two additional restaurants (same menus but different chefs I believe, so it was fun to see which we preferred), private check in, premium liquor selections in your room, private pools, free hydrotherapy at the spa (definitely take advantage of this--it was really cool) and our favorite part was that you get access to a private section of beach, which ended up being our favorite place to relax because it was quiet and private and we could watch cruise shops dock at a nearby port. Room service was fast. We loved the tapas restaurant the the steak restaurant the best. I still talk about the sangria at the tapas restaurant--best I've ever had! I wasn't a huge fan of the Italian restaurant. We ate their for lunch one day, and my meal left a lot to be desired. But my husband liked his meal. All other restaurants were good. The jerk chicken station by the main pool was super convenient for grabbing a quick lunch time bite, but sometimes there was a long wait. Also loved the coffee shop on near the lobby. There was also usually 1-2 restaurants closed per night (since it was January) but that wasn't a big deal. Just ask your concierge which nights the restaurants are open and plan accordingly. We loved the Martini bar. It's so sleek and it was a nightly routine for us to grab a drink or two there before dinner. I wish the beach/pool drink service was better. The bars by the beach and pool are great and service there is wonderful. But the resort (not an Excellence resort) we stayed at in Cancun had staff members circling by beach/pool chairs every few minutes to ask if you need a drink refill, but in the week we spent at EOB, I only remember a staff member asking us if we needed us a refill a handful of times. Not a huge deal, but we got spoiled by that at the first all inclusive we went to. Gym was nice, nightly entertainment was good, property was super clean and beautiful, beach was clean and gorgeous as well. We stayed in Building 6 and it was perfectly located. Far enough from pool that it wasn't noisy, but not so far that you had a long walk to the lobby/pool/restaurants. We would absolutely come back. Since vacationing here, we've told people we came here and have heard nothing but good things about other Excellence resorts, so we're going to try Excellence El Carmen in the Dominican Republic next, and excited to have another Excellent Experience!

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Not up to par

    Reviewed by Allie P(Hamilton, New Jersey) on May 09, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    It’s been a while since we returned from this vacation, but I held off on writing the review for a while until I could take some time to really reflect and be as accurate as possible. My husband and I previously stayed at Excellence Playa Mujeres with a group of friends and we ended up having an awesome time. The service there was absolutely superb. Jamaica, however, has a lot to learn from its Mexican counterparts. No one says hello at this resort, people don’t get to know you, and they’re just not as friendly. In Jamaica, we booked a honeymoon ocean view room, and I have to say our accommodations were very nice. We had a rooftop type room with a plunge pool; however, the pool was freezing and we couldn’t even use it. Nonetheless,the deck space and views were fabulous! There was ample space and it was nice to have a separate bedroom. But, the fact that we didn’t have a nespresso machine in the room was a bummer! That was such a nice perk in Mexico bc we both only drink espresso. However, in the main building, where we stayed, there was a good coffee place. The hours were so so and not usually open when I woke up to start my day, but there were lots of options. As mentioned above, the service here was just okay. Our one bellhop was great, but the rest of the staff were so so. We paid extra for the excellence club, again, bc our excellence club experience in playa mujeres was in fact excellent! I still remember how wonderful Arlen was to us! Here, however, the warmth was not there and it honestly did not feel any more excellent. No one asked to assist us with any reservations or see what we were looking to get out of our trip. It was our anniversary trip, but this was sort of looked over. The food overall was just okay. Our waitress at the grill was great, but the food was so so. Our waiters at the excellence club restaurants were very nice, but again, nothing special about the food. The lobster house at this location was horrific. We went to eat with a group of ten, and start to finish, it took more than three hours, and not because we were holding it up. The orders were wrong, the food was cold, and it was not good AT All. Also, while there, we asked for a couple bottles of wine for the table because there were so many of us and the service was taking long to replenish the drinks, however, we were denied this request and we had to wait at least a 1/2 hour from the time we requested our drinks to get them. Then, we asked to speak with the food and beverage manager and the request was completely ignored. On the drink subject, they at were all bottom shelf- you could only get top shelf at the excellence club bars...HUH? I already paid for the excellence club and I can’t get what I usually drink throughout the resort- not even at the pool bar? Since we were with a large group- some in the excellence club and some not- we had to go to the regular pool when we wanted to be with everyone. It was very disappointing to not be able to enjoy drinks that I like throughout the regular portions of the resort. The entertainment was okay- nothing leaving a desire to participate each night. The spa and gym were really nice. The spa staff was great, and they Made the spa the highlight of my trip. All in all, we are sad to say we won’t return to this resort. It is an overall disappointment bc we love the Caribbean and its a closer plane ride from home, but in all, we will stick with the Mexican counterparts or other great resorts.

    Fantastic Stay!!!

    Reviewed by AncientBj21() on May 05, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    After reviewing resorts, Excellence Oyster Bay was it for my husbands birthday. It was breathtaking, hospitality was great, constant upkeep on the resort & JULENNE at The Kitchen was GREATTTT! Thank U