Excellence Oyster Bay

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 2597 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Bad Investment

    Reviewed by FellowTraveler812052() on Jan 17, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Don't waste the time and money, over priced for return on investment, there are many nicer resorts on the island, this is not one to venture. Food was average and somewhat aged and not fresh, activities minimal and overall a boring place to be at.

    Individual ratings:

    Cleanliness

    Cleanliness-2

    Location

    Location-3

    Service

    Service-2

    Disappointing Vacation!! ??

    Reviewed by Flyer284529() on Jan 17, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    I have to start by saying the staff and entertainment team were great,friendly and accommodating!!The resort and beach villas very nice! Now the cons not enough food at the pool area small heating tray with chicken and rice daily and once it ran out that was it!! Did the excellence club which we always do not worth the money! I have been going to the Caribbean for the last 20 years and have never written a negative review but regrettable this is my first!! I will not stay at this resort again. The wait for food in all the restaurants was way too long!! Our refrigerator in our room was room temperature and no way to adjust the temperature!! Who wants to drink warm sodas or beers?? Try to get food at the excellence club pool was told they were having a shift change and it would probably be an hour before we received food?? Again a problem getting something to eat!! I am not high maintenance nor do I constantly eat but getting anything to eat during the day was an issue unless you wanted to go to a restaurant and wait for a long period of time!! Unfortunately our week at this resort was disappointing and we had more let downs then just a wonderful vacation!!

    Relaxing vacation

    Reviewed by matthewpB4679AL() on Jan 17, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Had a great time. Would recommend for couples and small groups. Food was good. Service was quick. Entertainment staff was amazing. Stands outs include; Kash, Krazy Kenny, Daniella, Rere, Latonya, and Robert

    Lacking in a few areas

    Reviewed by Cindy S() on Jan 17, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Service of the staff was not as expected. Food was lacking as well as service in the restaurants. Pool service was not dependable. Room Service was hit or miss. Lovely facility but we definitely were not impressed. ALWAYS WINDY.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-3

    Rooms

    Rooms-5

    Service

    Service-2

    Value

    Value-2

    An Honest Review of Excellence Oyster Bay

    Reviewed by Fuzzyhd(Tampa, Florida) on Jan 17, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The resort setting is really nice and private. We had a plunge pool room that we enjoyed a lot. The rooms are better than most other adults-only all-inclusive resorts. Our plunge pool area had quite a bit of chipped paint peeling from the walls, which seemed out of character for a resort as new as this one. Other than that, the room was well appointed and comfortable. The grounds of the resort need work. Our room was on the second floor of the main building and the only landscaping in the courtyard area was artificial grass, sidewalks and outdoor lighting. We found the lack of plants and flowers unusual. The look of the resort would be much improved with plush landscaping. Service around the pool and beach was below average. We rarely had anyone come around to take drink and food orders. We rate the food better than most other resorts we have visited, which is many. Some of the wait staff is obviously newer and unseasoned, but the food was excellent and the service was quite acceptable. The beach area is a bit small but very nice. If it isn't too windy you can swim in the water. Our bar of choice was the martini bar because of the bartenders. Oswald was the best bartender of any all-inclusive resort we have stayed, by far, His service and drink mixing expertise exceeded everyone else. He took a personal interest in the guests and would do anything in his power to make their vacation better. We are happy we stayed here and had a terrific time, buy they can do better.