Holiday Inn Resort Montego Bay

3.0 star rating

Standard accommodation with basic facilities and limited services.

    What to expect (based on 3525 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Vacation

    Reviewed by Divine D() on Oct 15, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Great property however their Menu needs to be improved. Ms Veneisha Campbell, yanique Grubb and Osha from dining room made breakfast a pleasant experience. Ms Romae brown from the bar is always neatly attired made the best drinks and is always smiling

    10 nights March

    Reviewed by simon y(kent) on Oct 14, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Very close to the airport but not in the flight path. After a 15 minute drive we were dropped off at reception. Had to wait 30 minutes for our room to be ready but didn't matter as we went straight for a drink and some food. Room was in block 1 ground floor , facing the pool and the sea, very clean , spacious and the shower / bathroom was good. Air con worked well but was very noisy but we got used to it. Hotel looks quite dated but is clean. lots of places to sunbathe and sun loungers galore. Food was pretty good too with several restaurants to choose from if you don't like the huge buffet area. The Japanese and Italian restaurants are well worth a visit or two. Over all this was a great place to stay if you are on a budget and I would thoroughly recommend.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Rooms

    Rooms-4

    Service

    Service-5

    A Week To Relax

    Reviewed by Shakoya(Brooklyn, New York) on Oct 12, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The Holiday Inn is my all time happy place!!! I love this resort because the staff always remembers the guest and welcomes them back with open arms.The great staff make this place so nice. The food is always cooked to perfection and there is many food dishes to choose from throughout the resort. However the rooms are large and spacious the bathroom small and compact (cute)even, but my only complaint is the AC which is a must in the Caribbean; didn't cool off the room. For myself that is a serious problem because the heat is hotter indoors than outdoors and I found that the rooms needed updated air conditioning units that the guest can operate. Sleeping in that heat is uncomfortable but the bed is comfortable. Most times when I come its not to stay in the room so I still come and enjoy the HI resort and lovely staff and good food. Being a returning guest I really enjoy and look forward to attending the Returning Guest Dinner which is held weekly and its a great time always to hear and see the many guest that like myself return time after time. During this event held on the property the staff are introduced and they serve you a great special meal, my table was the last to leave the room as we were socializing with one another. Oh and the drinks are made to order throughout your stay. Winsome Hooper the Managing Director is a pillar at this resort!! This resort is managed well under her supervision, she is easy to speak with about any concerns you may have and you will see her throughout the resort smiling and making sure that everything is going well. Also you are always very safe on this property and transportation is always ready and available when you need to go or just want to explore. During my stay at the resort this time there was a lot of construction in progress, so on my next trip I'm looking forward to returning to see the upgrades, to the rooms in the buildings that they are upgrading, the swim up adult area and the new air conditioning systems. I've been home for almost one month but can't wait to return. See you guys next year 2020 I'll be returning.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Rooms

    Rooms-3

    Service

    Service-5

    1 Week all inclusive vacation - Holiday Inn Resort (Montego Bay)

    Reviewed by FEW1(London, UK) on Oct 12, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Great holiday, good variety of food, hotel is clean, comfortable bed, staff helpful and friendly. Great entertainment both day and night. Suitable for couples, families and children. Excellent location. This was our third visit and we will be visiting again next year. I strongly recommend this hotel.

    We enjoyed everything!!

    Reviewed by asakr2191(Toronto, Canada) on Oct 11, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Overall my husband and I enjoyed staying at the Holiday Inn and i am going to write a detailed review: 1. Drinking Water: Although it is an all inclusive resort they don’t provide water bottles and no water in the rooms. You can get water in cups all day long and we brought our reusable metal bottle and filled it with water. 2. Gift shops: They are very expensive i would recommend crossing the road and going to the local shops on the other side of the hotel. They are really poor and nice, even if you don’t care about the money buy from them or even tip them they really need the money. 3. Rooms: Rooms are clean, nice, and big but it has a very bad dampness smell that would go away by opening the window for an hour a day or even on the day on the check in and the AC is extremely loud. There is a coffee machine in the room and they provide paper cups, coffee, creamer, tea, and sugar in the room. There is an iron in the room as well. 4. Food: The food is excellent and buffet selections are different every day. We tried the Jamaican a la carte but i would recommend trying different cuisine most of the menu is already served in the buffet. 5. Tipping: they don’t ask for it and you don’t get extra service if you tipped but it is nice to do so. 6. Service: Restaurant waiters and waitresses are amazing. They always smile and offer help. They bring water/juice/coffee to your table. Tables are always clean and they remove dishes as soon as you finish. Service at the huts is not the best however i can’t blame them, it is really hot especially people standing near the grill. 7. Air Conditioning: No AC in the public areas (restaurants/ lobby/ etc) only fans but it is fine and not too hot but the AC in the room is loud that we had to close it in the middle of the night to be able to sleep. 8. Beach: it is shallow and kids friendly but it is not a good place for snorkeling. The beach is clean and beach shezlongs are available for everyone. The island is really nice too. You can use the non-motorized water activities like kayak and pedal but the area that you can use it in is very small and limited. 9. Entertainment: they have a weekly schedule and it is different every day. In the morning/noon there are some kids activities and various competitions during the day and in the evening usually there is someone or a band singing. At the end i want to praise them for minimizing the use of the single use and plastic stuff. They serve all the food in a reusable plates and all drinks in reusable cups, they even use carton straw.