Hilton Rose Hall Resort and Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 5249 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    One of my favorite trips yet!!

    Reviewed by oliviaj32697() on Jul 10, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    For starters, we took a huge leap of faith booking this trip during a pandemic. There were many restrictions and changes to many of the amenities the hotels offer. There were a few employees who went out of their ways to make sure our trip was worth wild and for that we will certainly be returning when things are closer to normal. Chadice over in occasions was exceptional! She found us around the hotel to touch base on questions we asked even 2 days prior. She made calls when necessary for us to other parts of the resort and most importantly she made my boyfriends birthday one to remember. We had a candle lit beach dinner and massages near the beach she even decorated our door since the room couldn’t be decorated due to Covid restrictions. Super friendly, and just extremely welcoming and accommodating. Vanessa at the front desk was also exceptional never phased by how many times we bothered, great customer service. Georgette didn’t only give a great massage, she did wonders on my pedicure. I was unable to properly have my feet groomed prior to the trip again thanks to Covid ??????? But she was the best! I hope how she takes her time with everything, asks questions with suggestions already in mind. Of all the spa staff she was the most welcoming. Cedric the bartender was our bestfriend! The best bartender on the resort no doubt. We found ourselves searching for him around and eventually asked his schedule to keep up. His drinks are AHHAZING. We were super drunk, I guess that’s the point...right? Lol Aston was a great server as well, he was on time with everything very friendly and made us feel like nothing we asked was too much. One negative thing was the room service, for 1. The quality is terrible, the wait is even worse. We waited almost 3 hours for our food, but when it finally reached we got a complimentary champagne. All of the staff on this property was amazing, but these were the ones who made our trip completely worth it and for that we must return!

    Short and sweet

    Reviewed by Eastincarol(Dallas, Texas) on Jul 08, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We came for a few days had the kids they enjoyed the resort. Water park and food short ride from the airport. Our driver from Top choice Jamaica tours stopped for us to get items and ice cream which was good. We used them to take us out for jerk chicken. Everyone we met was friendly, the staff was very nice. The only thing I can say was bad was the short stay 4 days isn't enough. That's it. I recommend Hilton to every easy going mom who needs that break.

    Coming home soon

    Reviewed by Snoozan1(New York City, New York) on Jun 03, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had our trip in February 2020 this year and had a fantastic time . Coming to Jamaica was our first time and we can say it was a great decision , the airport wasnt crowded the private ride with Top choice Jamaica tours was eye opening because they treated us like real friends do and have us tons of great tips . They were very experienced and when we return in December it will probably make even more sense to use them as the public transportation will not be for us . The ride wasn't long to the Hilton and the resort looks beautiful , we probably will never forget the lazy river , bartenders with good mixes , the warm friendly workers and cleaning staff . My favorite was the jerk chicken I believe we had chicken 5 days in a row and on the 6th day we went to do some shopping and beach at the doctor's cave . We opted for this because as much as the beach at the Hilton was ok , we wanted a better beach experience . We heard about Negril but we will do that next time . We wish we could be there now as everyone knows the current situation in the world . If all goes well we will be back .

    The BEST service of ANY Hilton property around the World!

    Reviewed by djashley1() on May 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Wow, just wow! As a road warrior and six year Hilton Diamond Member, the Staff deserves all the praise! I read reviews and saw mostly good things, and a couple things to look out for, like a possible long check-in. But let me tell you my experience. We arrived and stood in line for check-in for a minute, then were greeted by an employee holding a tray of fruity alcoholic or non-alcoholic beverages. Upon learning I was a Diamond, they took my sister and I over to the concierge desk for a VIP check-in service. We were upgraded to a partial ocean view (I booked a standard garden room on points), then given red wristbands. When asking what they were for, were told, you guys are the "bosses" around here :) Next, we attended the Diamond member happy hour. It was lively, fun, nice hor d'oeurves, drinks, and raffle prizes. The manager was genuine and looking to please the Diamond members in hopes to earn our recommendations. Then we went to dinner- I could write pages about our dining experiences here, but to try to sum it up, they were all AMAZING! Don't miss the Sunday night cook out- it is a gourmet spread that also included local delicacies! Activities- the hotel activities are fun! I participated in the talent show (singing), Smores, GameFest, etc. Also we went to Rose Hall, Duns River Falls at Ocho Rios, Snorkeling, and Scuba Diving. I recommend them all. The hotel slides are great, all free (alcoholic & non) drinks, plenty places to sit around the two separate pools, two jacuzzis, beach lounge chairs and deck lounge chairs. It's a family friendly resort and even though I don't have kids, I liked the family vibe over a spring break college crowd vibe. Everyone maintained a reasonable level. It was my first time in Jamaica, and I still think of it often! The biggest take away was the service. From the front desk, concierge, pool, servers, bartenders, housekeeping, etc. they are truly happy people and go above and beyond in their jobs. I noticed that many of them work doubles- for instance, the same employees dancing in the nightly entertainment show are also working other positions during the day. It's not easy to work a double shift and still be smiling at 9pm! Kudos to them and I hope they get paid overtime! The staff here is the best example of Hilton's service, and I look forward to coming back with more of my family and friends!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Amazing trip. Wonderful staff. Great food

    Reviewed by Alitripfun() on Apr 21, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Loved the water park for kids. The beach was amazing with soft sand. Lots of options for trip with family and kids. Food was outstanding. Enjoyed the amazing food. So many options and all were delicious. Jerk chicken on the beach. Buffet was great. Seaside grill was so yummy. Mangoes for pop in lunch was awesome. Mangoes dinner was great with a fantastic outside atmosphere. Loved ANNIE’s Smokehouse!! Food was amazing and the atmosphere was picturesque. Oliver, the chef, was fantastic. Talked to him during the day and he was so friendly. He suggested the smokehouse for dinner and it EXCEEDED OUR EXPECTATIONS!, it’s a must when u are there. The food was amazing. It’s BBQ style and so delicious. Chicken and corn was delicious, beef brisket was like noth8ng I’ve had before. So tender and flavourful. We had a group of 15. Tasshawn was our server. All staff were so kind and friendly and even to the little kids. They introduced themselves and wanted to know all the kids names so they could talk to them. Just amazing place and friendly people. I would go back in a second!! Thanks for the great service and memories.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-4

    Service

    Service-5