Zoëtry Montego Bay Jamaica

I am a travel professional so I am used to service being sometimes different when I step on the property. For this reason I usually don't write reviews because if the property knows that I am in the industry then quiet naturally my treatment will be different. Well. I have been back for about two weeks from staying at Zoetry and I just cannot avoid writing this review. I could tell that the customer service provided was genuine. I am starting to love boutique properties and Zoetry did not disappoint. When we arrived to the property our temperatures were checked at the gate while in our transportation. Hand sanitizer was provided and we were greeted with the warmest welcome from the staff. Tanille and the other gentlemen at the front desk were so attentive to all of our needs the entire time. Dwyane at the bar made sure his signature drink was ready for us upon our return from long days of excursions. The drivers at the property drove us to Negril and spent the entire day with us! We were not rushed at all. We left at 10a and stayed out til around 8p. I am now planning to return to this resort with a group of my clients. This is how pleased I was with the service. Thank you to the staff for a wonderful experience.

The other reviews are not the same experience that my wife and I had by any means. When we arrived to the resort around 2pm before our massage we went to the jerk shack for some lunch but they were out of the jerk chicken and my wife doesn't eat pork so no food for her. Our first night was Valentine's day and they closed down one of the restaurants for a special that you had to pay for which was a few hundred dollars. We opted out and went to the main restaurant which only had 3 entrees listed on the menu: duck, pork, salmon. My wife doesn't eat any of those items so when we asked the waiter what else he could do it seemed like such a bother for the chef to just grill up a chicken breast or piece of steak - she was given chicken. Each night one of the three restaurants are closed and the menu's are extremely limited. When we were laying outside of our room - all we smelt was weed which was extremely disgusting. The "beach" area is extremely small so just be prepared for that as well. I would not recommend staying at this resort and I would look for other options.

We needed a girlfriend getaway so I went with one of my best friends Renia  (R&R). The check-in process was smooth sailing, thanks to Rene. We were early so we went straight to the pool bar, where we met Carl and Crystal, two phenomenal and hard working people. they were always smiling . Kudos to Crystal who introduced us to the drink 'PainKiller'( got to have). The room was breathtaking, we had a junior suite. But most of the joy was outside. The pool was awesome, the beach not so great. The hotel grounds were well kept, manicured lawns and beautiful fauna around. The lobby area had real Orchids, beautiful. The resort  was super clean and follows all the necessary protocols for COVID safety! Everything hygienically packaged, body products up to the remote control. All the protocols were observed. Dwayne at the coffee bar....he is awesome!!!!!!!! The macaroons were awesome too, the pastry chef at the resort , big shout out to you. I have to add, I am really bad with names, but you made me laugh when you knew making that zoetry coffee was not your forte, lol. What was great was that he observed what was done, watch out Dwayne, lol. The food, OMG!!!!!. The resort was phenomenal. The Jerk area was awesome too, I am a pork lover, it wasn't dried out it was juicy and it tasted awesome. On saturday  night was Jamaica night, buffet style, curried goat, oxtail, rice and peas , steamed veg(the best i ever had) corn......Julie, and the other servers were great at the restaurant. they went above and beyond to ensure that we never had any issues and the same for breakfast. the live band that performed, sang some wonderful songs,  and danced up a storm. I have been to resorts, but i must say the entire staff  there is awesome, friendly and polite. Great people , impeccable.  if your name was not mentioned do not feel bad, i am bad with name...i give you all a 100%. We had the pleasure of meeting some wonderful people on vacation too, who helped to make the getaway more enjoyable. Rose and Ren

Lovely place, not only pristine but the greenery and foliage created a prefect oasis. Just simply beautiful. The rooms were well kept. Everything hygenically packaged, body products up to the remote control. All the protocols were observed. Spacing for dinner, staff masked. The food was good as well and the green juice was awesome. It was our anniversary and I had called prior and spoke to Millicent who answered the phone. She remembered and ensured that we got a lovely cake at dinner. The anniversary banner on our door was also a nice touch...simple not overdone. Every member of staff we engaged with was so attentive and authentic....keep this oasis please and keep nurturing your staff. I know Covid has made it very difficult to survive and we appreciate you for your efforts. We felt safe and in these times that is priceless.

I cannot say enough about my experience at Zoetry. I felt very welcomed and especially safe during my safe. They are super clean and follow all the necessary protocols for COVID safety! The attention to detail is great, and the customer service is impeccable.