TripAdvisor Traveler Rating

The hotel is in a great location. The breakfast is good. The staff except for Elane is not polite, they don’t greet or offer any help. The room had a pool chlorine smell nightly, the shower made a loud noise, the toilet leaked, the carpet was not clean and a beer bottle top was left in our room on the floor, the lights were way to dim and most of all NO streaming tv services.

Heavy use to hotel. Needs an update. Carpet was old and dirty. The carpet was frayed in areas. Not up to Hampton's standards at all. The front desk was not helpful and had to ask for my bottle of water since I am a silver HH member. He had to look up on computer and was extremely lazy not wanting to stand up to reach me the bottles. Normally they are very welcoming to HH members. The room cost was $290/night which is expensive for Hampton then to be of such low quality.

Our stay was just what we needed after a long drive and rain….. room was clean, coffee maker worked flawlessly! The towels were normal quality but only had one for each person in the room. Spoiled American!!

I’ve read many negative reviews about this hotel on Tripadvisor. I will admit that the hotel is older, it sits deep at the back of a lot, it is dimly lit, and the furnishings definitely need to be updated. As a matter of fact, our large room had no lounging chair, which we thought was strange. But, the front desk staff was so nice and friendly, the breakfast was adequately stocked, the water was hot, the bed was clean, and the TV worked. Having said that, we had stayed at a brand new Hampton Inn in Williamstown Kentucky the night before. There is definitely a difference in that hotel and this one, but that is to be expected. If this hotel is to stay in operation indefinitely, I suggest that the lighting be upgraded in the hallways and also in the rooms. Maybe upgrade the carpet. Don’t allow it to become undesirable.

We were in another Hilton brand hotel originally and the people next to us kept screaming and yelling. We asked to be moved, but they were sold out and couldn't move us. They also didn't do anything about the people next door. As the yelling continued, we decided to find another hotel. We packed up our dinner that we had just gotten, repacked all of our stuff and started looking for another hotel. Thankfully, this one was available and, quite frankly, was our saving grace! When we arrived, I'm sure looking exhausted, the sweet woman at the desk got us quickly checked in and was so warm and welcoming! We had a very nice room and it was, honestly, more space than the other hotel. It was clean and felt cozy. The breakfast was typical Hampton breakfast in the morning, so that's always good. We will be staying at this hotel, if possible, from now on when we are in Nashville or if we are stopping for an overnight break on our drive.