The Coral at Atlantis

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 3121 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-3

    5 most recent TripAdvisor reviews:

    Great family vacation!

    Reviewed by Marc O() on Oct 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We came here (wife and 6 year old boy and 4 year old girl) because of the free nights I received as a platinum Ceasars military players card holder. 3 free nights and discounted casino rate for 2 nights. Yea, there is a resort fee of $55 a night, deal with it. There is so much stuff to do here. You pay a $30 resort fee in vegas and get nothing for it. The beach, AMAZING. lifeguards on duty, plenty of chairs with shade, and great water with fish! There are locals selling stuff along the beach but a polite "No thank you" and they are pleasant. The pools, AMAZING. Tons of pools. The pools right next to the beach tower are closed, but there isn't anybody staying in the tower, nothing special about those 2 pools. The food, it's ok. We ate off property mostly due to the cost of food at the resort. Bring your own snacks, food, dry cereal, jerky. Drinking water is safe from the tap, plus they give you two 20oz bottles free per day. The Marina pizza is A+. Check out Dunkin Donuts or Anthony's for breakfast. 5 minute walk. The marine life is INSANE. So much to see. Make sure you check out The Dig. Very cool area with tons of fish and sharks. So much to see all over the property, even the pigeons that visit daily on our balcony (Pidgey Two Toes is pretty cool, give him a fry or two) Staff was great. Walking to breakfast we passed the employees walking from the employee parking ramp. 95% of them said good morning to us as we walked by. There were a couple people on property that weren't super friendly but not everybody loves their job. But Shirley, she was amazing. She is a house keeper that we saw multiple times and she was soooooo friendly. You will spot her with her signature purple lipstick, she is a great person. The casino was fine. $10-$500 minimum table games, standard slots. Dealers were great and so were the pit bosses. Free drinks help. There is a 12% value added tax on everything on the island. There is also a 15% gratuity added to EVERY purchase on property. We took the water ferry to downtown. Didn't get to explore much because the kids were tired. They shut down at 6pm. Life jackets were scarce but the tour guide on board was great. Make sure to tip them at the end. Overall we had a great time as a family. This was our first real vacation as a family and it was perfect. There are fees and the prices are crazy high, but if you that going into it all is good. We will be back!

    Terrible

    Reviewed by Hillary B() on Oct 19, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    I don’t even know where to begin with how terrible our stay was here. This entire resort is tired and a waste of money. I anticipated high prices which are standard on islands but what I didn’t realize was how inadequate the service and quality would be. The room was not clean, half the resort was closed without any mention online or when booking, they have cruise ship guest come to the resort which crowds the pools, the beach guys won’t help you get a chair (even while I was carrying my baby), limited food options for children although they claim to be family friendly, random employees coming into my room mid day while my baby is sleeping without any reason to enter room, doors all slam at night and you can hear everyone in the hallway, it goes on and on. This is allegedly a nice place and they don’t even have complimentary coffee in the mornings - with a daily resort fee? For what? This is Las Vegas meets a cruise ship at high end prices, I’ll never be back and not sure how they stay in business. If you have any travel experience whatsoever, trust me you’ll be disappointed at Atlantis.

    Birthday trip for my wife !

    Reviewed by 986larryb(Huntsville, Alabama) on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Read a lot of reviews before coming so we were prepared. Stopped on the way from the airport to get alcohol, snacks and water and saved a whole lot of money ! The first room we got was not great for a water view room. I'm a gold Bonvoy member and asked for my upgrade and they say nothing was available. Well after the second night of kids running the hallways until after midnight I went down and talked with Cameron at the front desk. He was able to get my upgrade to an absolutely beautiful corner suite overlooking the resort and ocean. It made our trip fantastic ! Also food and drink prices are crazy high so I recommend walking down the street to Anthony's for Happy Hour and Viola's for lunch or dinner at a reasonable price.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Service

    Service-5

    Just ok

    Reviewed by hfowler1220(Chantilly, Virginia) on Oct 16, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We had heard good things about this place and the Coral was a more cost effective nice option, however you get what you pay for. The staff was 50/50 - some were happy and kind and others seemed to not want to be there. I am a Marriott Gold member but they would not give me an upgrade even though I know there were rooms available. Our biggest complaint was the room. They just renovated the rooms and they were nice BUT we could hear everything - the people above us and next to us- the doors slam shut and the whole room shakes. I had to ask the people next to us to please try to be more quiet. It was horrible almost like plywood, no sound barriers, we could even hear the TV. Don’t get me wrong, my kids loved Atlantis but my husband and I didn’t sleep for 4 nights so we were miserable. We also were not aware of the hours of the property- it didn’t open until 10am and closed at 6:30/7pm so we had to wait most of the morning to swim and then at night wanted to just relax by the pool but it closed at 7!! I’ve never heard of resort pools closing at 7. Some of the restaurants were closed too but that may have been a seasonal thing as we went in October. Over all for the money we spent we were disappointed. It would have been so much better if we could have slept and they had spent the money during the renovation to soundproof the rooms. Also a few of the rides were not open the whole time we were there and no one seemed to know why.

    Not What it Used to be

    Reviewed by josephc300(Woodcliff Lake, New Jersey) on Oct 15, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We were here on vacation/wedding. We arrived at the resort on Wednesday about 3. We checked into the Coral, where most of the wedding guests were staying, and what a king bed room. We got to our room and when we opened the door we were assaulted by a moldy smell. We immediately went downstairs to get a new room. They moved us to another room in another tower. When we got to the door it was difficult to open. The door was out of whack. The room had 2 Queen beds and not a king like we requested. We got in and unpacked. The room was a decent size with a limited view over looking the rooftop and if you looked up you can see the ocean. The sliding door had a crack in the glass. The AC was very noisy. We finally headed for the pool and got there a bit before 5. We got towels and proceeded to get lounges. We were told that they stopped serving food at the pool. We were quite hungry so we had to leave the pool and found a burger place a distance from the pool. We quickly got food and went back to the pool only to find our towels were removed and the towel place was closed. The pool closed at 7 but we had about an hour. I think food should be available up till closing. I stayed at the pool area to enjoy a cocktail with friends while my wife went up to take a shower. I got up a little after 7 only to find that she took a cold shower! I called down and they sent someone up to investigate. They came up about a half hour later. When they arrived the water was hot but when took my shower the water hot warm and cold....not happy. I was told the the manager Cameron was going to call me back while was in the shower....he never did. We slept in the room that night with the noisy AC. The next morning the AC stopped working. We went down for breakfast and asked to speak with Cameron. I found him and he offered to change or room and give me a credit for lunch for my troubles. He told us to enjoy the day and he would contact us about the new room. He wanted to inspect it before assigning it to us. We never got a call but when my wife went up to our room the key did not work. She found out they changed our room. When I left the pool area to get ready for our spa appointments I stopped by the front desk to find out about the room. I got the new rooms key as well as a temporary key for our old room so we could move our stuff. We quickly moved our stuff up to the 8th floor. The room was the same wit 2 queens but had a nice view. The AC was quiet. We arrived at the spa to check in. There seemed to be a bit of confusion. I prepaid for services. I went in for my services and my wife went for her’s. I must say I had a great massage. When I got out, the receptionist said that the manager needed to speak with me. She had to refund me for my wife’s services because there was some sort of mess up. My wife sat in the pre spa area waiting for someone to get her. There are no clocks in the area but she thought it was getting a bit late. She went to ask what was happening only to find out it was 6:30 for a 6 o’clock appointment. It was too late! The manager did offer her a free service at a time of her choice. We all got ready to have dinner at the Bahamian Club. We arrived on time and were seated. Our food was over cooked and barely warm. Another problem! The next day was some what uneventful. Many of the people attending the wedding had difficulties with there rooms and needed to change multiple times. We were here years ago and had a fantastic time. This time was terrible. We made the best of it. The place seems run down and tired. We did go to the Cove which was a world of difference. Much more luxurious. We would have stayed there but wanted to stay where all our friends were going to be. I was told that the rooms were recently refurbished. Atlantis is supposed to be an upscale resort. There could be different luxury levels but they all should be at a high level; not unacceptable accommodations.